eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Quick response cyber security
What do you like best about the product?
ESentire has provided ease of mind by securing our network in real time, 24/7. Their proactive approach has helped identify malicious activity before it could spread to other devices which is great.
What do you dislike about the product?
I have not had any negative experiences with eSentire.
What problems is the product solving and how is that benefiting you?
ESentire is providing 24/7 monitoring of our endpoints, using their SOC and analytics to detect threats before they spiral out of control.
Worth the money.
What do you like best about the product?
Calling in I get a human quick. No endless menu to navigate. I can ask any question and get an answer I am happy with. Great response time.
What do you dislike about the product?
A bit slow on non critical issues. It is not cheap.
What problems is the product solving and how is that benefiting you?
Releives stress when an issues pops up. I can always get eSentire to confirm if a suspected thing is an issue or not - and get a great write up on why.
eSentire the best of all the worlds
What do you like best about the product?
Best in class. Experience has been excellent and improved after replacing Arctic Wolfe with eSentire.
What do you dislike about the product?
Still working on getting everything into the same portal but they have been moving more and more into the same portal which has been much improved.
What problems is the product solving and how is that benefiting you?
Providing security on every front. Has been great to know that we are covered. On very few occasions eSentire has caught threats and been able to isolate clients so as not to affect the rest of the network.
eSentire is a solid MDR option
What do you like best about the product?
The customer support is top notch, they are very responsive and take the time to give threat reviews to our security group.
What do you dislike about the product?
Until recently the portal needed work, but they are making good progress.
What problems is the product solving and how is that benefiting you?
One of the most common alerts we get is notification of user logins from unusual locations.
I am a Security Analyst
What do you like best about the product?
The eSentire portal on the mobile apps is convenient
What do you dislike about the product?
Slow response time whenever I submitted request via email our portal
What problems is the product solving and how is that benefiting you?
eSentire prompt response to alert prevent us from any network compromised
eSentire has been ivari's MSSP for over 2 years. We are happy with the service they provide.
What do you like best about the product?
A set of tools that meets out needs and fits out environment.
A good process for incident escalation.
Timely service review meeting to hear customer's voice
A good process for incident escalation.
Timely service review meeting to hear customer's voice
What do you dislike about the product?
There are somethings could be better (metric and report_ but nothing dislike.
What problems is the product solving and how is that benefiting you?
We outsourced majority of our security functions to eSentire (MSSP).
Timely and Informative
What do you like best about the product?
eSentire always provides timely and informative updates.
What do you dislike about the product?
That we cannot see threats unless they are escalated, but that is being fixed in the coming update.
What problems is the product solving and how is that benefiting you?
Threat response.
Great Overall Service
What do you like best about the product?
The account managers are always very knowledgeable when it comes to service interruptions or issues.
What do you dislike about the product?
The speed that something gets escalated from level 1 to level 2 support could be improved on.
What problems is the product solving and how is that benefiting you?
They are the Managed SOC/Managed Level 1 alert response.
Comprehensive SOC Support
What do you like best about the product?
The eSentire SOC catches and escalates critical events that with continual monitoring. This helps us stay current on protection without needing to be manually watching our Dashboard at all times. Their support when needed is also very responsive to requests. We have had to make some quick changes to our block list and they were able to assist rapidly.
What do you dislike about the product?
There isn't anything that comes to mind for dislikes about eSentire. Overall, they have been proficient at all the things they have asked us for, and we haven't had any complaints.
What problems is the product solving and how is that benefiting you?
eSentire provides us 24/7 security support when we do not have a 24/7 IT team. This allows us to have downtime when we are not actively working without worrying about what attacks bad actors are attempting against our network.
Good for organizations that need a security program stood up, but has opportunities for improvements
What do you like best about the product?
eSentire remains the MDR that provides great support when needed or at request, either from their CSMs or analysts. Implementation and onboarding is simple.
What do you dislike about the product?
Lack of transparency in how their SOC operates, such exposing what was investigated, what was found, why an incident was resolved, and what is advised or recommended to the customer. This lack of feature in their proprietary XDR platform may create blind spots for organizations, including missing integrations with major security tools or vendors.
What problems is the product solving and how is that benefiting you?
eSentire provides a 24/7 SOC for organizations that do not have dedicated security teams or smaller teams in general.
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