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Excellent proactive security partner that saves workforce labor
What do you like best about the product?
We love the proactive approace eSentire takes with threat assessment and mitigation. The SOC is highly reactive when called upon. It was a very fast implementation and rollout.
What do you dislike about the product?
The only complaint we have is that you cannot get escalated past tier 1 on the phone hotline.
What problems is the product solving and how is that benefiting you?
Inbound IP attacks, malware, and malacious network activity is actively blocked by the various eSentire services we employ.
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Unparalleled competence and support
What do you like best about the product?
After an exhaustive RFP process eSentire rose to the top due to their deep bench of people that were experts in different aspects of cybersecurity. They always bring the right expert to the table to discuss our needs, then they help us meet those needs. The alerts we receive are meaningful, detailed, and accompanied by recommended actions. Quarterly review meetings keep us connected and constantly moving in the same direction.
What do you dislike about the product?
Understanding the breadth of services they offer and prerequisites to using each services takes months to fully digest.
What problems is the product solving and how is that benefiting you?
Cities have a difficult time affording and retaining cybersecurity experts on staff that cover 24 hours everyday. eSentire allows us to have 24x7 coverage w/ trained experts - and we don't have to locate, hire, and retain then individually.
Great service with a great price point
What do you like best about the product?
Rapid detection and response. Responsive whenever we reach out
What do you dislike about the product?
There are no items that we have found to dislike .
What problems is the product solving and how is that benefiting you?
Alerting us to any valid cyber threat and then taking action when required. Eliminating the noise from our alerts down to a handful of meaningful items for our limited team to look into. This allows my team to service the business more effectively while knowing that we aren't missing a threat.
New Sr Security Manager review
What do you like best about the product?
My early experiences with eSentire have been very positive. As a new Security Manager for my company I found them engaging, project focused, and responsive.
What do you dislike about the product?
I would like to see more services provided by eSentire to help support my company.
What problems is the product solving and how is that benefiting you?
Acting as our MDR is extemely valuable to us as we have a small security team.
Highly Recommend!
What do you like best about the product?
I appreaciate how user friendly the UI and dashboard are.
What do you dislike about the product?
I haven't come across anything I'd consider to be a downside.
What problems is the product solving and how is that benefiting you?
It's newest addition of Dark Web Monitoring is helping to reveal our company's compromised credentials.
Esentire customer for 5+ years.
What do you like best about the product?
24/7 SOC is always responsive, knowledgable and skilled. I know they have my back.
What do you dislike about the product?
Nothing that I dislike. They could use more staff dedicated to operational issues as opposed to cyber issues.
What problems is the product solving and how is that benefiting you?
The partnership allows us to have 24/7 monitoring of our environment without staffing our own SOC. This saves on costs significantly. The expertise that Esentire brings would be hard to match on our own.
eSentire is a great partner and an extension of our team.
What do you like best about the product?
We've been using eSentire for over 5 years. Our experience with them has been great from the very beginning. Implementation is very easy and they are with you every step of the way. They have excellent customer support. Our dedicated customer success manager is always available to help, quick to respond, and loops in other experts when needed to provide expert security guidance. They go above and beyond to make sure we are well-supported, no matter the complexity of the issue. Their threat intelligence briefings and papers are also very helpful. They proactively warn us of current and emerging cyber threats and perform proactive threat hunts which helps us stay a step ahead of potential risks.
Overall, eSentire has proven to be a reliable security partner. The ability to send in multiple signals (endpoing, log, network, vulnerability, identity, etc.) truly set them apart.
Overall, eSentire has proven to be a reliable security partner. The ability to send in multiple signals (endpoing, log, network, vulnerability, identity, etc.) truly set them apart.
What do you dislike about the product?
No security product or service provider is perfect. When they miscategorize or miss a security event, they learn from it and improve the overall process. As they have grown, we did notice a slight decrease in the quality of their alerts, but they have taken customers feedback and improved.
What problems is the product solving and how is that benefiting you?
Staffing security experts is not easy. eSentire provides subject matter experts and seasoned analysts to help us monitor our environment 24x7x365.
Amazing service that keeps us protected
What do you like best about the product?
I like the communication we reveive from our rep, engineer and technical support. We have quaartely reviews and this help our team stay on track and up to date on our security posture. The heavy lifting is odne by the eSentire team and we just monitor dsahboards and e-mail notifications as needed. The extended benifit of the Tenable tools for monitoring our system and helping us stay proactive on updates and software issues is a big bonus.
What do you dislike about the product?
I haven't found a downside at all. For us there have been no negetives.
What problems is the product solving and how is that benefiting you?
We have a small I.T. staff and don't have a dedicated person and eSentire takes care of that roll for us savin us time and money.
eSentire eliminates the stress and burden of managing threat detection and response in house
What do you like best about the product?
Having eSentire in place has eliminated the stress of managing threat detection and response in house and allows us to focus instead on our risk mitigation efforts, project and task work.
What do you dislike about the product?
We have yet to find a downside, they truly are a partner to us.
What problems is the product solving and how is that benefiting you?
eSentire provides 24/7 monitoring, threat detection, investigation, and response so we can proactively address potential cyber threats before they escalate into serious breaches.
eSentire is phenomenal
What do you like best about the product?
eSentire has helped us in many situations. They have alerted us of the most simple of threats, and also of bad actors on our network. Before we even have to triage the situation they block the device(s) and keep our environment safe from lateral movement from the bad actors being on the device(s) that were infected.
What do you dislike about the product?
Honestly I haven't found one thing that I don't like about eSentire or their product line.
What problems is the product solving and how is that benefiting you?
eSentire is our Security Operations Center (SOC) and they solve so many different things for us. They take care of monitoring our network and detecting threats which is a HUGE WIN for us. We wouldn't be capable of handling the amount of threats that hit our medium sized company without them.
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