eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Peace of Mind with Proactive EDR Management
What do you like best about the product?
We no longer have to worry about our EDR alerts, as the eSentire team now handles them for us and only escalates issues to us when they truly require our attention.
What do you dislike about the product?
I would appreciate a bit more visibility into how system monitoring and health checks are being maintained. When everything is running smoothly and alerts are minimal (which is great), it can be harder to see the ongoing efforts behind the scenes. Having a more transparent way to confirm that monitoring is active and effective would help reinforce confidence that everything is being proactively managed.
What problems is the product solving and how is that benefiting you?
With the eSentire team managing the EDR alerts, my small team is now able to concentrate on more strategic work. This shift has allowed us to dedicate our efforts to higher-level tasks, knowing that the alerts are being handled efficiently.
Easy MDR Setup and Great Support, but Alert Classification Needs Improvement
What do you like best about the product?
Set up wasn't difficult for MDR. Support has always been on top of the ball. Contacting them for extra help has always been easy.
What do you dislike about the product?
Only real complaint is the way some alerts are classified.
What problems is the product solving and how is that benefiting you?
MDR solutions have been a godsend for our small security team. Though we still look at the alerts, eSentire stays on top of them and involves us when needed.
Effective but Expensive, with High Employee Turnover Concerns
What do you like best about the product?
Great support. Great SOC. Nothing gets past them.
What do you dislike about the product?
Cost. Employees keep changing - so no retention??? that is a really really really bad sign.
What problems is the product solving and how is that benefiting you?
Gives reports for anything asked. Giving full reports for anything that comes up when requested for the higher ups to look at.
Quick response cyber security
What do you like best about the product?
ESentire has provided ease of mind by securing our network in real time, 24/7. Their proactive approach has helped identify malicious activity before it could spread to other devices which is great.
What do you dislike about the product?
I have not had any negative experiences with eSentire.
What problems is the product solving and how is that benefiting you?
ESentire is providing 24/7 monitoring of our endpoints, using their SOC and analytics to detect threats before they spiral out of control.
Worth the money.
What do you like best about the product?
Calling in I get a human quick. No endless menu to navigate. I can ask any question and get an answer I am happy with. Great response time.
What do you dislike about the product?
A bit slow on non critical issues. It is not cheap.
What problems is the product solving and how is that benefiting you?
Releives stress when an issues pops up. I can always get eSentire to confirm if a suspected thing is an issue or not - and get a great write up on why.
eSentire the best of all the worlds
What do you like best about the product?
Best in class. Experience has been excellent and improved after replacing Arctic Wolfe with eSentire.
What do you dislike about the product?
Still working on getting everything into the same portal but they have been moving more and more into the same portal which has been much improved.
What problems is the product solving and how is that benefiting you?
Providing security on every front. Has been great to know that we are covered. On very few occasions eSentire has caught threats and been able to isolate clients so as not to affect the rest of the network.
eSentire is a solid MDR option
What do you like best about the product?
The customer support is top notch, they are very responsive and take the time to give threat reviews to our security group.
What do you dislike about the product?
Until recently the portal needed work, but they are making good progress.
What problems is the product solving and how is that benefiting you?
One of the most common alerts we get is notification of user logins from unusual locations.
I am a Security Analyst
What do you like best about the product?
The eSentire portal on the mobile apps is convenient
What do you dislike about the product?
Slow response time whenever I submitted request via email our portal
What problems is the product solving and how is that benefiting you?
eSentire prompt response to alert prevent us from any network compromised
eSentire has been ivari's MSSP for over 2 years. We are happy with the service they provide.
What do you like best about the product?
A set of tools that meets out needs and fits out environment.
A good process for incident escalation.
Timely service review meeting to hear customer's voice
A good process for incident escalation.
Timely service review meeting to hear customer's voice
What do you dislike about the product?
There are somethings could be better (metric and report_ but nothing dislike.
What problems is the product solving and how is that benefiting you?
We outsourced majority of our security functions to eSentire (MSSP).
Timely and Informative
What do you like best about the product?
eSentire always provides timely and informative updates.
What do you dislike about the product?
That we cannot see threats unless they are escalated, but that is being fixed in the coming update.
What problems is the product solving and how is that benefiting you?
Threat response.
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