Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Outstanding Managed Detection and Response with Stellar Support
What do you like best about the product?
I appreciate eSentire’s proactive, around-the-clock threat monitoring and swift response to incidents. Their SOC team feels like a true extension of our internal security staff, always ready to address issues with deep expertise and a calm, solution-oriented approach.
What do you dislike about the product?
While I don’t have many complaints, some of the advanced configuration options do require a bit of a learning curve, and pricing can be on the higher side compared to basic security solutions. However, given the excellent customer support and the robust protection provided, these factors are easily outweighed by the overall value and peace of mind that eSentire delivers.
What problems is the product solving and how is that benefiting you?
eSentire’s SOC and MDR solution addresses our critical need for round-the-clock threat monitoring and rapid response to potential security incidents. By proactively identifying suspicious activity, investigating threats in real time, and executing swift containment measures, eSentire significantly reduces our risk exposure and minimizes disruptions to operations.
- Leave a Comment |
- Mark review as helpful
EDGE OFS eSentire Review
What do you like best about the product?
Implementation team, technical knowledge.
What do you dislike about the product?
Nothing to dislike currently, the team has done an exceptional job ensuring all of our needs are met.
What problems is the product solving and how is that benefiting you?
Endpoint security, threat detection,
Great Endpoint Security & SoC services
What do you like best about the product?
Responsivness and customer service are great features of eSentire.
What do you dislike about the product?
Contract agreements with external software vendors that are utalized by eSentire.
What problems is the product solving and how is that benefiting you?
eSentire is providing us with 24/7 endpoint monitoring and response services - required by our clients.
eSentire has provided exceptional managed security services
What do you like best about the product?
Managed SOC team is very well trained and responds to incidents in a timely manner
What do you dislike about the product?
Cost is slightly higher compared to other services.
What problems is the product solving and how is that benefiting you?
eSentire filters out unnecessary alerts, alowing our Cyber team to focus on confirmed incidents.
The onboarding experience was smooth and the day-to-day support is great.
What do you like best about the product?
Their support tickets are timely and provide proper details for remediation.
What do you dislike about the product?
eSentire is a bit complicated and expensive.
What problems is the product solving and how is that benefiting you?
They are more technical and talented than our previous SOC. They are helping us respond to our own internal users faster and with better information. The customer touch-point meetings are worthwhile.
IT Security Review with eSsntire
What do you like best about the product?
Gives us peace of mind that our systems are secure and protected against advanced threats.
What do you dislike about the product?
A bit hard to navigate or know where to look for things if you are a beginner.
What problems is the product solving and how is that benefiting you?
Ensuring Business Netwrok Devices and endpoints are protected from advanced threats on our network.
eSentire is very helpful and always there when you need them anytime of the day.
What do you like best about the product?
eSentire is very helpful for automating and helping with managing alerts, especially escalating the ones that stand out and potentially pose a threat to our environment. The time is takes for a response and resolution is the best and something we praise about eSentire. Customer service is on point, always helpful when explaining new situations to the client in a well-mannered way. The portal is super helpful, very easy for a new user to adapt and get used to. Recently, I have been using eSentire more, and it is super easy to implement in my day to day checks. With newer vulnerabilities coming out, it is easy to integrate with all our endpoints.
What do you dislike about the product?
I have not found anything I disliked about eSentire. One thing that could help is having faster scans on an endpoint without having to call and escalate the case. Other than that, eSentire is great and the process to call and contact someone is execellent.
What problems is the product solving and how is that benefiting you?
They are solving the need for manual investigation for the hundreds of reviews we get daily, and filtering out the expected activities. It is benefitting me by allowing me to spend more of my time on other tasks, reducing redundancy in alerts. The team explains the critical alerts in details, not leaving me confused.
Excellent proactive security partner that saves workforce labor
What do you like best about the product?
We love the proactive approace eSentire takes with threat assessment and mitigation. The SOC is highly reactive when called upon. It was a very fast implementation and rollout.
What do you dislike about the product?
The only complaint we have is that you cannot get escalated past tier 1 on the phone hotline.
What problems is the product solving and how is that benefiting you?
Inbound IP attacks, malware, and malacious network activity is actively blocked by the various eSentire services we employ.
Unparalleled competence and support
What do you like best about the product?
After an exhaustive RFP process eSentire rose to the top due to their deep bench of people that were experts in different aspects of cybersecurity. They always bring the right expert to the table to discuss our needs, then they help us meet those needs. The alerts we receive are meaningful, detailed, and accompanied by recommended actions. Quarterly review meetings keep us connected and constantly moving in the same direction.
What do you dislike about the product?
Understanding the breadth of services they offer and prerequisites to using each services takes months to fully digest.
What problems is the product solving and how is that benefiting you?
Cities have a difficult time affording and retaining cybersecurity experts on staff that cover 24 hours everyday. eSentire allows us to have 24x7 coverage w/ trained experts - and we don't have to locate, hire, and retain then individually.
Great service with a great price point
What do you like best about the product?
Rapid detection and response. Responsive whenever we reach out
What do you dislike about the product?
There are no items that we have found to dislike .
What problems is the product solving and how is that benefiting you?
Alerting us to any valid cyber threat and then taking action when required. Eliminating the noise from our alerts down to a handful of meaningful items for our limited team to look into. This allows my team to service the business more effectively while knowing that we aren't missing a threat.
showing 1 - 10