eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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eSentire SOC Is Essential for Always-On, After-Hours Monitoring
What do you like best about the product?
eSentire SOC is essential to our operations in monitoring our environment at all times but especially after hours
What do you dislike about the product?
No complaints, am looking forward to integrating Okta into eSentire enabling SOC to do session revokes for us when needed
What problems is the product solving and how is that benefiting you?
Monitoring our environment at all times and alerting us to threats and suspicious activities as well as recommendatoins on next steps
24/7 Security Monitoring with Responsive Support
What do you like best about the product?
I really appreciate eSentire's 24/7 human-led threat detection and response. Their Security Operations Center (SOC) team is highly responsive. I also like their vulnerability management, which provides clear visibility into real security risks and helps prioritize remediation. The initial setup was very easy, thanks to the step-by-step guidance provided by the eSentire team.
What do you dislike about the product?
Reporting customization could be improved
What problems is the product solving and how is that benefiting you?
eSentire handles 24/7 security monitoring, cuts through alert noise, identifies real threats, and helps us respond quickly with clear guidance. Reporting customization could be improved.
Proactive Cloud Security Alerts with Timely Suspicious Activity Notifications
What do you like best about the product?
it let us know by sending notifications about any suspicious operation that happens in our cloud provider.
What do you dislike about the product?
Sometimes it is too noisy. Somo notifications are important because it is about deletions, then we create a rule to ignore them. But whenever we have a new resource or a different role that does the same, the notification show up again until we create a new rule for it. Maybe in every notification we could have a button to create a rule that match the alert.
What problems is the product solving and how is that benefiting you?
It give us visibility about things that happen inside the org that would be harder to track if that required manual communication or announcements in other applications.
Proactive Support and Easy Setup Enhance Security
What do you like best about the product?
I like eSentire for its ability to trace and fix vulnerabilities across both our cloud and physical networks. Their customer support is great and very proactive when it comes to answering our questions. From the IT perspective, it was pretty easy setting up their hardware on our network, and their software was also easy to understand, set up, and deploy into our endpoints.
What do you dislike about the product?
Sometimes their email alerts could contain more insight on the issue that's being reported
What problems is the product solving and how is that benefiting you?
I use eSentire to monitor and scan for vulnerabilities across our network, helping us trace and fix issues on our cloud and physical networks.
Comprehensive and Flexible—Grows with You
What do you like best about the product?
It is comprehensive, but not one size fits all. You can start with a few pieces and add or subtract as you grow.
What do you dislike about the product?
It is a double edged sword. It is so comprehensive that there are a lot of moving parts, which can be a chore to juggle.
What problems is the product solving and how is that benefiting you?
Mainly the "Eyes on glass" situations. Their SOC is always online and their response time is superb. This frees us up to deal with the day-to-day business of running the company.
Reliable Security, Needs Detailed Alerts
What do you like best about the product?
I like how eSentire is very professional and responsive, which makes me feel a bit safer knowing they're watching. I appreciate that I don't have to worry much about security myself because eSentire is handling it. The automated checking system where they notify us if there's a problem is really valuable to me because it frees me up from having to do the manual checks myself.
What do you dislike about the product?
The notices about issues in AWS are lacking details that I feel should be in there. For example, when an S3 bucket policy changes, it would be nice to get what the bucket policy was and what it has been changed to help troubleshoot. But they say that details are not available.
What problems is the product solving and how is that benefiting you?
eSentire makes me feel safer as they monitor security, reducing my worry. I value their automated checking, which alerts me to problems instead of me having to find them.
Lightning-Fast Alerts and Diligent Follow-Up from eSentire
What do you like best about the product?
The quick responses when issues are detected, the follow up afterwards to make sure everything is going well.
What do you dislike about the product?
I can't say there is anything that I don't like about eSentire, however you should be prepared to receive calls at all times of the day. When an issue is detected you will get an immediate call regardless of the time of day. That's not a dislike, that is just a warning that you might lose sleep over eSentire's efficiency and diligence.
What problems is the product solving and how is that benefiting you?
They act as our SOC and provide CrowdStrike and Tenable for us.
Strong, Expanding Capabilities—But SIEM Alert Coverage Could Improve
What do you like best about the product?
eSentire offers a consistent value proposition with its ever-expanding set of services and capabilities.
What do you dislike about the product?
eSentire does not monitor and triage all data sources coming into our SIEM. This is understandable, but it would be great to add additional support for alerts that are customer developed.
What problems is the product solving and how is that benefiting you?
eSentire helps us sleep better at night, literally. It is a reliable partner who monitors and protects our environment around the clock.
Seamless Sentinel Integration and Smarter Alert Hunting in the Improved eSentire Portal
What do you like best about the product?
I really like that esentire integrates all our log sources and signals with Sentinel and uses its own hunting to surface and handle security alerts. I like the esentire portal new improvements especially the ability to drill down to details from dashboard while the old UI just showed charts. Aso like alert emails with useful data in the issue description. Esentire team has bene quick to respond to queries and issues so nothing really to complain about.
What do you dislike about the product?
We didnt like that esentire didnt surface the alerts they work on which do not affect our environment. I think this is now addressed on the esentire portal.
What problems is the product solving and how is that benefiting you?
My company ( Atlas SP Partners) uses esentire for MDR. We are small organization so dont have and dont expect to build our own MDR capabilities so esentire fulfills that need. We do not have the capacity to do threat hunting/detection and response outside the Microsoft defender functionality so esentire is a great product to augment/strengthen our security needs. The esentire portal really helps us understand the various detections and alerts and gives us a good sense of security posture.
Exceptional MDR Service with Real-Time Threat Response
What do you like best about the product?
eSentire is a mature (20+ years) MDR with excellent customer-facing features (through the recent improvements of their portal) AND their core technology embedded in their MDR service. They not only focus on the detection part of MDR but most important, they are equally focused on the "R" in MDR. eSentire can thwart attacks in real time using TCP resets. They also have an ecosystem of analysts from Jr. to SME level that adds a level of depth to their service that's unmatched in the industry. They recently enhanced their portal and now allow my security engineers to conduct investigations the way they do. They will also be adding some great AI tools to assist in investigations.
What do you dislike about the product?
At this point, I don't have any real complaints of their service. I have been using eSentire for several years and they have made improvements in product marketing and maturity.
What problems is the product solving and how is that benefiting you?
eSentire is the cornerstone of our security posture. They co-manage Defender with us and maintain our security posture 24x7x365. They also add depth to our security investigations. We also use them for dark web monitoring and vulnerability scanning,
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