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eSentire - A professional, pragmatic and persistent IT security service provider.
What do you like best about the product?
eSentire's staff are knowledgeable, helpful and professional. Our collaboration aids organizational learning and maturity process, that comes from practical advice for process and technology as well as setting a high standard.
What do you dislike about the product?
Where can eSentire improve:
1. Improve the (trend) reports to act as actionable input for ISMS and execution plans, providing historic and predictive insight.
2. Technical state compliance monitoring to provide assurance.
3. Improve integrated incident ticket management and technology to aid with collaboration in incident response.
4. Improve Cloud services offering, negate relying on physical SPAN.
1. Improve the (trend) reports to act as actionable input for ISMS and execution plans, providing historic and predictive insight.
2. Technical state compliance monitoring to provide assurance.
3. Improve integrated incident ticket management and technology to aid with collaboration in incident response.
4. Improve Cloud services offering, negate relying on physical SPAN.
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eSentire managed security service
What do you like best about the product?
Very efficient implementation, excellent ongoing communications and service. Identified a security issue in the first few days of use.
What do you dislike about the product?
Nothing so far, the service has been excellent.
Very Informative
What do you like best about the product?
The head in the clouds session was very informative
What do you dislike about the product?
the sensor doesn't start up during outage
eSentire is the market leader and there's a good reason for that
What do you like best about the product?
eSentire monitors our network in real time and proactively alerts us to any anomalies.
What do you dislike about the product?
Very much looking forward to find out more about the ability to get better visibility into cloud providers.
Great Client Summit
What do you like best about the product?
Highly organized and professional, helpful in every way.
What do you dislike about the product?
N/A.
eSentire managed security service
What do you like best about the product?
Great implementation process - organized and on-time.
Willingness and ability to work with my organization to mold the solution to make it work best for US.
Tuning phase was well run wedge transfer with internal staff was great.
Genuine culture with a focus on client satisfaction.
Willingness and ability to work with my organization to mold the solution to make it work best for US.
Tuning phase was well run wedge transfer with internal staff was great.
Genuine culture with a focus on client satisfaction.
What do you dislike about the product?
Some of their newer technologies tend toward the very technical and lack polish. I'll take the rough edges though as a price for access to some cutting-edge features.
Head of IT Infrastructure
What do you like best about the product?
The SOC emails that are automated are very helpful
What do you dislike about the product?
The cyclops device sometimes loses connectivity on planned power downs in London.
Esentire has been an awesome extra set of hands!
What do you like best about the product?
24/7 support and dedicated assistance from all members of the team
What do you dislike about the product?
There can be some inconsistencies in data due to fast reaction
The best
What do you like best about the product?
Service and responsiveness. Overall expertise
What do you dislike about the product?
Nothing, they provide the best service in the business
Managed Security Services Provider
What do you like best about the product?
We view eSentire as truly an extension of our internal security team and process. They are a reliable partner that we can count on for fast responses and remediation. In the longer term, they continue to evolve to meet the changing security needs of our company both dictated to us by regulators and internally driven.
What do you dislike about the product?
We have had a recent run of issues on the SOHO platform of network intercept devices. In light of that, eSentire has reacted swiftly to rectify these challenges. While frustrating to deal with for repeated devices, eSentire has come through to provide good support and an effective long-term resolution.
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