eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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The MSSP Experience
What do you like best about the product?
I really like Esentire's analysis when we ask for some additional information regarding an alert. I can see that they put in some effort to do an investigation and acquire all details that they can get.
What do you dislike about the product?
We are constantly testing our environment for visibility and informing esentire to whitelist all the alerts. I encounter repetetive whitelisting or exclusion of alerts with esentire.
What problems is the product solving and how is that benefiting you?
Initial triaging of alerts
Root cause analysis
PCAP analysis
Policy alerts
Alerts Requiring Acknowledgement
Disrupted Connections by Site
Insider Threat
Top targeted devices
Root cause analysis
PCAP analysis
Policy alerts
Alerts Requiring Acknowledgement
Disrupted Connections by Site
Insider Threat
Top targeted devices
MY Review
What do you like best about the product?
eSOC support has been very helpful for our team that does not offer 24 support. The notifications has improved and you are always welcome on feedback to improve them.
What do you dislike about the product?
Before alerting, the anaylst does not review all services that eSentire has access to determine if the alert should be sent out to us for review.
Please add Case numbers to all notifications that are sent out. It is easier to find and match when we have to look at esight to find.
Please add Case numbers to all notifications that are sent out. It is easier to find and match when we have to look at esight to find.
What problems is the product solving and how is that benefiting you?
lack of coverage.
eSentire - A MSSP worth checking out
What do you like best about the product?
eSentire has a lot of services that have been useful for our company such as eSinsder
What do you dislike about the product?
I would say the only thing I would like from their SOC services is a bit more context on the alerts
What problems is the product solving and how is that benefiting you?
eSenite is helping us as a SOC and this is beneficial because we do not have a large in house security team to carry out these functions
MSSP Experience
What do you like best about the product?
They treat us like no other MSSP I've worked with. They're a growing firm with solid services with great support.
What do you dislike about the product?
Not really dislike, but they're conintually buiding new products. At times we've work with on new feedback with these services that they implemented.
What problems is the product solving and how is that benefiting you?
They're handlig our continous 24x7 eyes on glass with our exisiting SecOps team.
Managed services
What do you like best about the product?
Concierge services enhanced the security services provided by eSentire. CSM and support are patient and willing to help when needed.
What do you dislike about the product?
Overall from a security perspective, some companies need extra help with reducing risk. I feel the support team could help create more seamless processes
What problems is the product solving and how is that benefiting you?
Information security vulnerability management, network monitoring, incident response, endpoint detect, prevent and respond, and log monitoring.
eSentire MSSP, SIEM
What do you like best about the product?
The upside for us is that we had a SIEM in place prior to engaging with them. They were able to hook into our existing SIEM, leveraging our existing investment. They are also a force maximizer for partnering on SIEM rules and alerts.
What do you dislike about the product?
Their account team and services can sometimes not be as responsive as we'd like, But in terms of the core MSSP services, they are very responsive.
What problems is the product solving and how is that benefiting you?
Assisting us in leveraging our SIEM is very beneficial to us.
Great system, great support, gives us great peace of mind.
What do you like best about the product?
ESentire solutions catch a lot of traffic that we would otherwise never catch. The solution is very good and has proven to be a valuable resource for our support team. The insights are also excellent.
What do you dislike about the product?
So far no real complaints. It's been working really well for us and esoc has been great to deal with
What problems is the product solving and how is that benefiting you?
It's providing protection from external threats which is extremely beneficial and gives us peace of mind.
I've used eSentire for years and it has been very reliable.
What do you like best about the product?
The response time has been great, and can easily get a person.
What do you dislike about the product?
No downsides, everything has been great.
What problems is the product solving and how is that benefiting you?
They have helped detect vulnerabilities and have helped provided solutions for them.
Great MSSP Service. I would highly recommend.
What do you like best about the product?
24/7 coverage and fast response. The SOC is easy to work with and always has knowledgeable staff available.
What do you dislike about the product?
They need a more extensive selection of products. Their SIEM and vulnerability management offerings are limited.
What problems is the product solving and how is that benefiting you?
They are our tier 1 Security Operations Center and comanage some security services for us.
Very happy with service.
What do you like best about the product?
I am the ISO, so it does not impact my day to day, but thier customer service is great and I enjoy the quarterly updates.
What do you dislike about the product?
From my viewpoint, I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Log monitoring is a huge time suck for our IT manager, so having this outsoursed has provided for better coverage and more timely response.
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