eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Very well
What do you like best about the product?
They help manage our SOC where we don't have to be 24x7 and can have a work-life balance without needing to hire a huge amount of people.
What do you dislike about the product?
Number that eSentire SOC uses to contact us are non-published numbers so if we don't add them to contacts they are blocked, wish they would publish their numbers.
What problems is the product solving and how is that benefiting you?
They are our SOC which they have the staff to review all alerts before they are passed down to us so we can work on other company tasks.
Great experience so far
What do you like best about the product?
Feeling confident that our systems are being monitored.
What do you dislike about the product?
Often our scheduled meetings start late.
What problems is the product solving and how is that benefiting you?
Monitoring of systems as we are in a lean mode.
Setup and forget
What do you like best about the product?
eSentire has some interesting threat insights. Being able to know that they are capable of in terms of finding new security vulnerabilities and then quickly diseminate them is important
What do you dislike about the product?
The service itself doesnt actually improve security posture. Once we were set up we were forgotten about until quarterly meetings where useless metrics were discussed. Alerts should map to MITRE and we should be getting recommendations for additional log sources to add to improve our alerting coverage.
What problems is the product solving and how is that benefiting you?
It checks a box and thats about it
Across the Board Excellence
What do you like best about the product?
Their ability to stay engaged from onboarding through post implementation is the best I've seen.
What do you dislike about the product?
Their consistent engagement can lead to unneeded meetings, but this is a small price to pay for quality service.
What problems is the product solving and how is that benefiting you?
eSentire is giving us much greater visibility into our infrastructure along with the added benefit of services that "hold down the fort while we're away from the house". I have much higher confidence in the security of our network with eSentire on board.
eSentire is one our most valuable and trusted tools for security
What do you like best about the product?
The alerts are very easy to read, they are informative, and they arrive in a timely fashion
What do you dislike about the product?
There really i'snt anything I dislike regarding eSentire.
What problems is the product solving and how is that benefiting you?
The eSentire SOC is able to monitor our environment in a way my staff and I never could. They have visability into our entire environment which allows investigation in real time so that we can resolve issues before they can escalate and cause further damage.
Very customer focused. Work with you to ensure you are getting the most out of their services.
What do you like best about the product?
Responsive and thorough. Any time a senior goes offline or a response is needed, the Soc is always on top of it and will follow up to ensure services are restored or escalations are acknowledged.
What do you dislike about the product?
Sometimes it is unclear who should be contacted from an account side for specific tasks. A small example would be the decommissioning of sensors and the process required for successfully removing or migrating to other sensors.
What problems is the product solving and how is that benefiting you?
eSentire is helping protect not only our network but our end users as well. The soc is able to alert us of any suspicious logins from locations that our users may not frequent, helping to alert us to possible account compromises.
Review of esentire
What do you like best about the product?
The service is really good. It has really good security features
What do you dislike about the product?
Response time is a bit slow. Sometimes the response is quick and sometimes its not.
What problems is the product solving and how is that benefiting you?
we use them for carbon black
eSentire Managed Detection & Response Review
What do you like best about the product?
eSentire has been a great addition to our security team. They have filled gaps where we fell short due to limited resources and expertise. They are very responsive and easy to work with. They have very knowledgeable staff and I feel comfortable and confident with them managing most of our security solutions with the MDR Service.
What do you dislike about the product?
There is nothing that stands out that I don't like. They have been very flexible with out-of-the-ordinary requests, like providing co-managing capabilities to some of the services they manage.
What problems is the product solving and how is that benefiting you?
eSentire MDR is providing 24/7 SOC support which was not an option with my small security team and with the limited experience we have in some of the security tools we needed. This service is putting eyes on our infrastructure and scrutinizes many logs to ensure there is no abnormal activity happening in our infrastructure.
Best security partner on the market.
What do you like best about the product?
Quick access to very knowledgeable security experts a phone call away.
What do you dislike about the product?
Expensive for the SMB market. No MSP offering.
What problems is the product solving and how is that benefiting you?
24/7 eyes on our environment. Piece of mind that we are not compromised.
Top of the line service
What do you like best about the product?
eSentire has successfully provided us with the security that our clients (and our client's clients) need to live up to the ISO 27.001 high security standards of the legal and financial industry. We have witnessed the lightning-fast responsiveness and accountability with which they take care of the threats surrounding our company. Finally, this is an MDR that delivers what it promises and more.
What do you dislike about the product?
The lack of Spanish support complicates enterprises in Latin America. English proficiency is not as widespread as we would like among technology professionals.
What problems is the product solving and how is that benefiting you?
eSentire provides us with the assurance that someone is monitoring and managing both known and unknown threats, allowing us to focus on our work without expending time, money, and energy on potential cyber incidents.
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