eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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eSentire Managed Security Services
What do you like best about the product?
We get actionable alerts with very clear details. They are also very quick to respond when additional information is needed.
What do you dislike about the product?
We've not had any issues with the service. Obviously, with any MDR vendor, there is some tuning to alerts.
What problems is the product solving and how is that benefiting you?
eSentire has essentially become our 24x7 SOC, which we would not otherwise be able to staff. Our time to respond to incidents has greatly improved with the level of detail we get from eSentire as well as the areas of our environment they cover.
A former Secureworks Customer - glad that we moved to eSentire.
What do you like best about the product?
After some other previous poor experiences with vendors in the same vertical as eSentire, I've found eSentire to be far more responsive, knowledgeable, and helpful than some of their competitors.
What do you dislike about the product?
There are few things that I truly dislike with eSentire's service. I think if I had to nitpick, I believe that they have had occasional telecommuncations issues, but those have been few and far between.
What problems is the product solving and how is that benefiting you?
We're a relatively small security staff. There's no way we could hire additional internal staff to monitor our systems after close of business each day, or throughout the weekend. eSentire gives us peace of mind that there are always eyes on our environment, 24x7x365.
Great Partner!
What do you like best about the product?
Available risk practitioners that continually help you take advantage of all the services they have to offer and help prioritize risks that arise.
What do you dislike about the product?
Looking forward to the mobile app and additional use of AI to enhance threat detection and response. All on the road map.
What problems is the product solving and how is that benefiting you?
Leveraging the large amount of data from our environment, providing their expert analysis and zeroing in on the specific tasks that we need to action.
Knowledgeable Security Solution
What do you like best about the product?
They explain in terms that are not overly technical, given that the audience could include highly knowledgable network technicians as well as not-so-technical c-level managers.
What do you dislike about the product?
Nothing. Have not had an issue with the service.
What problems is the product solving and how is that benefiting you?
Security requirements from the client audit allowed us to bring eSentire in to resolve those concerns.
Partner
What do you like best about the product?
I like the fact that this is an all-encompassing security solution for my clients
What do you dislike about the product?
The minimums are too high for some of my smaller clients. I would like a smaller tier for SMB clients
What problems is the product solving and how is that benefiting you?
Logging, EDR and Network security solution for my clients
SET 'N FORGET
What do you like best about the product?
What I like best is that it is an MDR solution; they shut it down and follow our internal process for remediation. It's 24/7; this helps me to sleep better.
What do you dislike about the product?
I can't think of any downside to this -- a positive negative would be that it alerts me to the fact there is an issue which then puts the burden on me to make sure our MSP is following up on the alerts. This is probably the most significant downside -- is the man in the middle. Sometimes they become alert agnostic -- meaning they don't respond as quickly as I would like. This is not on eSentire.
What problems is the product solving and how is that benefiting you?
As a small business (we have about 40 users) and a one-person IT shop, they are covering the areas I don't always have eyes on. They help us to keep our environment secure, even though we only have one IT person and an MSP.
Quality Service
What do you like best about the product?
I find that we have a dedicated customer service rep to be most advantageous. They are making sure we understand how we're protected, and they help to make sure we're getting the most bang for the buck. And they were VERY helpful in getting our whole environment set up on ESentire.
What do you dislike about the product?
None really. It is expensive, as I said. But all in all I can't think of something I really dislike about the service.
What problems is the product solving and how is that benefiting you?
They run weekly scan from within and outside of our organization. AND they are constantly monitoring our environment, so I even know if someone has accessed an FTP site that doesn't usually do that sort of thing. So all in all, they're protection helps me sleep at night.
Easy to setup and maintain, very reliable and good SOC engineers
What do you like best about the product?
Reliability. The way to get alerted and escalation process.
What do you dislike about the product?
Lack of ways to make your own changes to the settings.
What problems is the product solving and how is that benefiting you?
eSentire is giving me visibility into what is going on behind the scenes in my network.
Associate Director of Development & Desktop
What do you like best about the product?
The best helpful feature about esentire is their NOC. They have contacted us after hours when we have had security issue after hours. They have helped us investigate a threat on your network they went above and beyond to help us. Recommend 10/10
What do you dislike about the product?
The console can be at times confusing and difficault to find what I am looking for.
What problems is the product solving and how is that benefiting you?
Esentire is giving us greater visibility into our environment.
Quality Support and Someone Always Available To Talk To
What do you like best about the product?
eSentire support is always available, via phone number or email. I've never had issues communicating with support through either of these channels.
What do you dislike about the product?
I haven't had too many negative experiences with eSentire. The trouble we ran through would have been the same trouble had we gone through it with another vendor.
What problems is the product solving and how is that benefiting you?
eSentire is providing visibility of our IT infrastructure, providing real-time monitoring and reports of any anomalous traffic on our networks. The quarterly service meetings are really helpful as well, as they show us any trends in our environment as well as how much they have been protecting our systems.
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