eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Happy eSentire client for 10 years
What do you like best about the product?
eSentire's cybersecurity services allow my team to focus on non-cybersecurity items and allows me to sleep at night knowing that i have a whole team of cybersecurity experts monitoring my environment 24x7
What do you dislike about the product?
I do pay a premium for my eSentire services however, after nearly a decade with esentire i am confident that they have the depth and knowledge required to protect my users and data.
What problems is the product solving and how is that benefiting you?
All of my network traffic is reviewed in realtime by esentire and logged for future reference additionally, all machines in my network (and at users home) have a next generation antivirus client installed that reports back to the esentire soc, which allows for greater workstation/server security and turnaround time on issues found. All of this frees up my team and makes my environment more secure
Confidence
What do you like best about the product?
Integration into our environment and ability to intercept threats is exceptional. The SIEM ability to get a full picture into threats is valuable.
What do you dislike about the product?
Sometimes context is hard to understand as their staff will call and I literally can't understand due to heavy accents.
Their support system sometimes doesn't register who we are when we act on behalf of a client which creates issues when we communicate network outages, etc
Application support while rarely needed is convoluted and misses the point of needing support in the first place - TIMELINESS!
Their support system sometimes doesn't register who we are when we act on behalf of a client which creates issues when we communicate network outages, etc
Application support while rarely needed is convoluted and misses the point of needing support in the first place - TIMELINESS!
What problems is the product solving and how is that benefiting you?
They make a solid effort and I consider them part of the team providing support to our clients.
Recommendations to others considering the product:
Def better than their competitors
More refined if sometimes cumbersome to interact
Def a frontline product that's valuable
More refined if sometimes cumbersome to interact
Def a frontline product that's valuable
Great service, depth of security services coverage and evolution with market needs
What do you like best about the product?
Regula touch-points with service coverage managers to review and enhance services as needed
What do you dislike about the product?
Code scanning capabilities light. Rely on attack signatures to mitigate which may not be sufficient for zero day
What problems is the product solving and how is that benefiting you?
Security operations service for small enterpise
Great company with lots of smart folks
What do you like best about the product?
The solution, Product line, and support (technical and customer service)
What do you dislike about the product?
Slow in innovation - launching of new product and services
What problems is the product solving and how is that benefiting you?
Cybersecurity visibility
Phenomenal Products
What do you like best about the product?
All services cater towards constantly changing cybersecurity needs. A proactive approach to user-friendly GUIs and platforms. Competitive pricing.
What do you dislike about the product?
Slow integration of all services under one platform. Currently have to manage and monitor multiple sites/authentication for the different services signed up.
What problems is the product solving and how is that benefiting you?
eSNetworks for ingres and egres traffic sniff
eSEndpoint for endpoint protection with carbon black
eSlogs for centralized logging and alerting
eSEndpoint for endpoint protection with carbon black
eSlogs for centralized logging and alerting
Reliable, Proactive, and a True Extension of Our Security Team
What do you like best about the product?
We've been with eSentire for over 7 years, and they've consistently proven to be an invaluable part of our cybersecurity strategy. From day one, they’ve acted as more than just a vendor — they’ve been a trusted partner, operating like an extension of our internal team.
Their MDR platform is rock solid, and their Security Operations Center (SOC) analysts are sharp, responsive, and genuinely proactive. We've caught several threats early thanks to their real-time visibility and fast containment. Their threat intelligence and incident response capabilities are also impressive — detailed, thorough, and delivered with a clear sense of urgency.
We’ve worked with a few different providers over the years, and eSentire has been the one that continues to balance deep technical skill with great communication and service. When we’ve had questions or needed escalations, their team has always been responsive and willing to explain the “why” behind the “what.”
Excellent SOC support and analyst engagement
Strong visibility and reporting tools
Quick response and containment times
Feels like a true partner, not just a service provider
Their MDR platform is rock solid, and their Security Operations Center (SOC) analysts are sharp, responsive, and genuinely proactive. We've caught several threats early thanks to their real-time visibility and fast containment. Their threat intelligence and incident response capabilities are also impressive — detailed, thorough, and delivered with a clear sense of urgency.
We’ve worked with a few different providers over the years, and eSentire has been the one that continues to balance deep technical skill with great communication and service. When we’ve had questions or needed escalations, their team has always been responsive and willing to explain the “why” behind the “what.”
Excellent SOC support and analyst engagement
Strong visibility and reporting tools
Quick response and containment times
Feels like a true partner, not just a service provider
What do you dislike about the product?
The portal interface could be more customizable
Occasional false positives, but they’re always open to tuning and feedback
Occasional false positives, but they’re always open to tuning and feedback
What problems is the product solving and how is that benefiting you?
The problems eSentire has helped solve for us would be vulnerability scanning along with 24/7 host monitoring using tools provided by eSentire.
Recommendations to others considering the product:
Great team with great products. You can't go wrong with this company.
eSentire - trusted security partner
What do you like best about the product?
eSentire has become our go-to business partner for all things about security. They provide exceptional security solutions that meet industry requirements and help us mitigate risks. With eSentire, we can avoid the complexities and costs that come with hiring & training our own experts. Instead, we get high quality support from their SOC analysts and threat hunters who have 24/7 eyes on glass. eSentire top-of-line XDR platform gathers information from a broad array of signals and context drivers to give us a comprehensive visibility of our environment. Furthermore the insight portal is easy to use whenever we need to look up investigation details from a specific signal. It also provide solid audit evidence for our certification audit and client audits.
What do you dislike about the product?
No major issues with eSentire. Their dedication, expertise, and continuous support have consistently gone above and beyond our expectations.
What problems is the product solving and how is that benefiting you?
Before eSentire, my internal security team simply didn't have the capacity or know-how to monitor our environment 24/7. Engaging eSentire has helped us to maintain a strong security posture without straining my own staff. They go above and beyond to proactively identify and address potential vulnerabilities before they have a chance to damage our reputation.
The insights from eSentire’s threat response unit have been invaluable to us, especially the monthly threat intelligence briefings. They help us stay one step ahead and connect the dots between security events that would have otherwise gone unnoticed. We know eSentire has our backs. I also leverage eSentire resources as a continous training platform my team.
The insights from eSentire’s threat response unit have been invaluable to us, especially the monthly threat intelligence briefings. They help us stay one step ahead and connect the dots between security events that would have otherwise gone unnoticed. We know eSentire has our backs. I also leverage eSentire resources as a continous training platform my team.
I feel safer, more secured and part of an extended team.
What do you like best about the product?
I like the fact that we can engage at anytime throughout the day with the SOC team and they are always ready to help with whatever security issues we are facing.
What do you dislike about the product?
I dislike that eSentier does not have many events in the NYC area; I feel that the events would benefit them and extend their name and customer satisfaction to others who are curious.
What problems is the product solving and how is that benefiting you?
I am solving the fact that with the many gaps that we encounter in our environment due to budgeting or manpower that we have a team to monitor and provide compensating controls. We also are providing a 24/7 monitoring solution so that we are being watched at all time.
eSentire - The first and best MDR in the industry.
What do you like best about the product?
The technology employed in eSentire's products is best in class. The time to detection is measured in minutes/seconds, not days, weeks or months. This is critical to any company's security posture to prevent a breach and/or data loss. Customer service has been excellent and slthough response time has slowed somewhat (see "dislikes" below), it's still way above industry average.
What do you dislike about the product?
The only two criticisms I have are that customer service response time has slowed somewhat as eSentire's customer base has increased. We have been assured that this is temporary as the company has increased their security analyst hiring. The second issue is around the marketing of their product lines. This shortcoming has been addressed with the hiring of their CMO (Erin McLean). She has improved the messaging of the firm's products and has clarified eSentire's message around product offerings. She has also increased eSentire's visibility to the world through LinkedIn messaging/posts and events.
What problems is the product solving and how is that benefiting you?
eSentire is the cornerstone of our security posture and while no solution is perfect, we have never experienced a breach and we feel that we have full visibility into our network and our ingress/egress network traffic with esNETWORK. Through esRECON, we are alerted to vulnerabilities on a monthly basis and esINSIDER helps us identify any threats within the network. The benefits are a secure network with no data loss.
eSentire Services and customer service help me rest without the worry every moment of every day
What do you like best about the product?
Assessing security vendors is challenging. As a security practitioner, there’s a tendency to constantly feel you’re behind the ever-evolving threat landscape. We needed a cybersecurity solution that would mature with our needs, and eSentire fit the bill.
For me and my team, eSentire is far more than a security vendor. We trust eSentire as a business partner who’s always on the lookout for us. Their experts are intimately familiar with our environment, and we can trust that they will detect any anomalies in our environment and do everything possible to protect us.
Having eSentire services allows us to monitor multiple signals within our complex environment. This visibility is critical to being able to identify threats as soon as possible.
For me and my team, eSentire is far more than a security vendor. We trust eSentire as a business partner who’s always on the lookout for us. Their experts are intimately familiar with our environment, and we can trust that they will detect any anomalies in our environment and do everything possible to protect us.
Having eSentire services allows us to monitor multiple signals within our complex environment. This visibility is critical to being able to identify threats as soon as possible.
What do you dislike about the product?
I cannot think of anything to dislike about the eSentire services I currently use.
What problems is the product solving and how is that benefiting you?
Even though I have a decently sized in house team, you can’t do it all, particularly 24/7. eSentire answered two of our most pressing needs: identifying threats quickly and extending capabilities to respond, minimizing the impact of any threat.
We know that with eSentire we’re protected by the best security pros in the business. They have a strong track record of developing and retaining talent, they always deliver high quality support, and they alleviate the pressures on my staff by acting as an extension of our team.
In short - partnering with eSentire was a cost-effective way for us to maintain 24/7 coverage, get expert guidance, and prioritize resilience.
We know that with eSentire we’re protected by the best security pros in the business. They have a strong track record of developing and retaining talent, they always deliver high quality support, and they alleviate the pressures on my staff by acting as an extension of our team.
In short - partnering with eSentire was a cost-effective way for us to maintain 24/7 coverage, get expert guidance, and prioritize resilience.
Recommendations to others considering the product:
This company's customer service, dedication, and services will impress. Give them a shot.
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