eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Exceptional Support and Helpful ESOC Team
What do you like best about the product?
ESOC is very helpful, and support in general is great. The Portals is very easy to use and reports are informative.
What do you dislike about the product?
There were some services I was not aware that we did not have configured correctly, and was not informed.
What problems is the product solving and how is that benefiting you?
General vulnerabilities and rapid response from IR when needed.
Outstanding Support from Customer Success Manager
What do you like best about the product?
The customer service that we get by Customer Success Advisor and the SOC team.
Ease of integration with the platform to use. Implementing new configuration is easy.
Ease of integration with the platform to use. Implementing new configuration is easy.
What do you dislike about the product?
Some of the gaps and some response times takes bit longer than expected.
What problems is the product solving and how is that benefiting you?
eSentire is the main and focused on supporting us in every possible way to secure our environment and support our queries.
Peace of Mind with Proactive SOC Monitoring
What do you like best about the product?
I enjoy the comfort of knowing that esentire's soc is actively watching my environment and getting persistent calls if something bad was happening for me to resolve immediately.
What do you dislike about the product?
Not a downside but i used to like the personal service with account manager where he would even come to my office to visit. Now my acct manager just changes more often.
What problems is the product solving and how is that benefiting you?
Deep network traffic monitoring is amazing.
24/7 Monitoring with Immediate Threat Response
What do you like best about the product?
I appreciate eSentire's 24/7 monitoring, which ensures continuous surveillance of our environment for cyber threats, as it detects suspicious activities across endpoints, networks, and cloud services. The rapid incident response is invaluable as it means threats are caught and contained immediately, even outside of business hours, effectively reducing the risk of breaches and downtime. I find the proactive identification of indicators and shutting down malicious activities particularly beneficial, as it prevents potential harm before it can escalate. eSentire provides security expertise that my organization lacks internally, and their ability to block or contain threats before they cause damage is a massive relief. Moreover, the ease of initial setup was noteworthy, as it was very straightforward, despite a few areas requiring extra coordination.
What do you dislike about the product?
Some alerts lack context, requiring more details to understand the root cause. Specifically, alerts don't always include enough about what triggered them, their real-world severity, or the recommended next steps, leading to additional back and forth.
What problems is the product solving and how is that benefiting you?
I use eSentire for 24/7 cyber threat monitoring, ensuring rapid response and threat containment, even outside business hours. It provides vital security expertise and reduces breach risks, though some alerts could benefit from more context.
Seamless Integrations and Outstanding Telemetry Correlation
What do you like best about the product?
I like that they seamlessly integrate Best of Bread systems rather than always creating their own. Their ability to delivery alerts and correlate telemetry across all of their systems is fantastic.
What do you dislike about the product?
Nothing of substance, but the number of different DIDs that their eSOC can have as a caller ID is irritating.
What problems is the product solving and how is that benefiting you?
eSentire has allow my company to up their Cybersecurity posture to the level of companies with much larger internal staff and a fraction of the cost.
Hands-Off Security with Managed SOC
What do you like best about the product?
The managed SOC, leaves us very hands off until escalation is needed.
What do you dislike about the product?
Not being able to access some areas of the Falcon portal
What problems is the product solving and how is that benefiting you?
Identifying threats while we are off doing our busy work, then contacting us when necessary to do remediation.
Outstanding Support Makes All the Difference
What do you like best about the product?
Great support team at e entire, follow up and alerts notifications are great.
What do you dislike about the product?
Nothing specifically at this point in time.
What problems is the product solving and how is that benefiting you?
Managed SOC , Alert Monitoring, sumo logging and alerts, monthly meetings and follow up to improve security footprint.
Robust Security Monitoring with Quick Response, Needs App Improvement
What do you like best about the product?
I love eSentire for its quick response time and the depth of knowledge across their security personnel. These aspects make it feel as though eSentire is an extension of our security team, providing us with vital insights into the threats we face. I appreciate their ability to respond to threats quickly and effectively, which is crucial for our security needs. Additionally, I find the quarterly updates and newsletters particularly valuable, as they keep us informed about the latest developments and advancements in security. The initial setup was relatively easy, as I would rate it an 8 out of 10 in terms of ease. Overall, I see eSentire as an invaluable part of our security operations.
What do you dislike about the product?
I find the pricing of eSentire to be a bit steep, which limits my ability to subscribe to additional services unless better pricing discounts are offered. Additionally, the mobile app feels very rudimentary and lacks parity with the web version, which is disappointing.
What problems is the product solving and how is that benefiting you?
I use eSentire for 24x7 security monitoring and vulnerability scanning, gaining insights into threats and enabling quick, effective responses. It enhances our security team's capability with its knowledgeable security personnel and timely updates.
Exceptional Threat Detection and Response
What do you like best about the product?
I find eSentire incredibly valuable for managing our SOC needs. I love how it effectively handles our Defender deployment and aggregates and filters our logs from various tools to identify threats in our environment efficiently. The 24x7 monitoring feature provides constant vigilance over our network, ensuring security at all hours. What stands out the most about eSentire is the impressive response to emerging or suspected threats. Their ability to deliver thorough and timely analysis in the face of potential issues is very reassuring. Furthermore, the support team at eSentire is commendable for their proactivity, professionalism, and extensive knowledge. My confidence in recommending eSentire to others is reflected by a perfect score of 10 out of 10 on the likelihood of recommendation, showing my trust and satisfaction with their service.
What do you dislike about the product?
I had a few instances in the past where the tickets were not treated with the urgency I requested. BUT these were immediately rectified so it is no longer a concern
What problems is the product solving and how is that benefiting you?
I use eSentire for 24x7 monitoring and managing Defender deployment, which aggregates logs to identify threats. The timely, professional response from the support team reassures me during emerging threats.
Affordable MDR with Strong Crowdstrike Integration
What do you like best about the product?
Cost-effective MDR with deep Crowdstrike integration and rapid threat response
What do you dislike about the product?
Customisation options can be limited and platform interface could be more intuitive and responsive.
What problems is the product solving and how is that benefiting you?
Problem: shortage of in-house expertise and 24/7 coverage to detect, respond, and remediate quickly, alert fatigue, and no unified monitoring across environments
Benefit: 24/7 monitoring and rapid response by cyber experts, reduced risk of data breaches, increased operational efficiencies, access to seasoned analysts, stronger security posture, and confidence.
Benefit: 24/7 monitoring and rapid response by cyber experts, reduced risk of data breaches, increased operational efficiencies, access to seasoned analysts, stronger security posture, and confidence.
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