eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Seamless Sentinel Integration and Smarter Alert Hunting in the Improved eSentire Portal
What do you like best about the product?
I really like that esentire integrates all our log sources and signals with Sentinel and uses its own hunting to surface and handle security alerts. I like the esentire portal new improvements especially the ability to drill down to details from dashboard while the old UI just showed charts. Aso like alert emails with useful data in the issue description. Esentire team has bene quick to respond to queries and issues so nothing really to complain about.
What do you dislike about the product?
We didnt like that esentire didnt surface the alerts they work on which do not affect our environment. I think this is now addressed on the esentire portal.
What problems is the product solving and how is that benefiting you?
My company ( Atlas SP Partners) uses esentire for MDR. We are small organization so dont have and dont expect to build our own MDR capabilities so esentire fulfills that need. We do not have the capacity to do threat hunting/detection and response outside the Microsoft defender functionality so esentire is a great product to augment/strengthen our security needs. The esentire portal really helps us understand the various detections and alerts and gives us a good sense of security posture.
Exceptional MDR Service with Real-Time Threat Response
What do you like best about the product?
eSentire is a mature (20+ years) MDR with excellent customer-facing features (through the recent improvements of their portal) AND their core technology embedded in their MDR service. They not only focus on the detection part of MDR but most important, they are equally focused on the "R" in MDR. eSentire can thwart attacks in real time using TCP resets. They also have an ecosystem of analysts from Jr. to SME level that adds a level of depth to their service that's unmatched in the industry. They recently enhanced their portal and now allow my security engineers to conduct investigations the way they do. They will also be adding some great AI tools to assist in investigations.
What do you dislike about the product?
At this point, I don't have any real complaints of their service. I have been using eSentire for several years and they have made improvements in product marketing and maturity.
What problems is the product solving and how is that benefiting you?
eSentire is the cornerstone of our security posture. They co-manage Defender with us and maintain our security posture 24x7x365. They also add depth to our security investigations. We also use them for dark web monitoring and vulnerability scanning,
Reliable Security with Expert Monitoring
What do you like best about the product?
I use eSentire for Vulnerability Detection, EDR, and SOC. I like their SOC team because they are a never-failing safety net for us. I can rely on them to keep an eye on IT infrastructure regarding security-related incidents. I appreciate their expertise, speed, and resiliency. They help in detecting vulnerabilities on devices and networks and provide a second set of eyes for incident response 24/7. Also, the eSentire team made the initial setup easy.
What do you dislike about the product?
Although rare, we sometimes get false detections and resolving them can take a while on their side. For example, they once incorrectly detected Microsoft Office channel updates, leading to confusion and requiring us to clarify the situation and wait several days for them to fix the false detection.
What problems is the product solving and how is that benefiting you?
I use eSentire for detecting vulnerabilities on devices and networks, incident response with expert review, and having 24/7 security monitoring.
Exceptional Security and Proactive Support from eSentire
What do you like best about the product?
The blend of a strong security solution and an exceptionally responsive team truly sets eSentire apart as a partner. I appreciate the consistent updates that keep us aware of the changing threat landscape, as well as the promptness with which they respond to our inquiries. With eSentire, you’re not simply purchasing software; you’re gaining a committed security partner who is always accessible and takes a proactive approach.
What do you dislike about the product?
The main aspect that needs improvement is their native integration with Jira Service Desk. Since our team depends on Jira for incident management, we notice the absence of integration makes it difficult to fully automate the hand-off process from eSentire to our internal teams.
What problems is the product solving and how is that benefiting you?
We were looking for a solution that would provide round-the-clock threat detection and response, but without the significant burden of creating our own internal SOC. eSentire addresses this need by delivering continuous desktop security along with expert monitoring. This brings two main advantages: our environment is now much better protected against current threats, and our internal IT team can concentrate on their primary projects instead of having to handle every security alert themselves.
Proactive MDR with Stellar Integration and Exceptional Support
What do you like best about the product?
eSentire delivers truly proactive Managed Detection and Response. Their SOC analysts are fast, transparent, and consistently on point detecting, investigating, and containing threats quickly across endpoint, network, and cloud. The Threat Center portal is excellent: AI-generated case summaries, clear timelines, and investigation artifacts make it easy to understand what happened and why decisions were made.
Integration depth is a standout. eSentire works smoothly alongside Microsoft 365 Defender, giving us end-to-end visibility without duplicating effort. Their Managed Phishing & Security Awareness program is practical and measurable, and regular Quarterly Service Reviews keep strategy, action items, and escalation plans aligned. Having access to on‑demand Incident Response and advisory adds confidence for high‑stakes situations.
Integration depth is a standout. eSentire works smoothly alongside Microsoft 365 Defender, giving us end-to-end visibility without duplicating effort. Their Managed Phishing & Security Awareness program is practical and measurable, and regular Quarterly Service Reviews keep strategy, action items, and escalation plans aligned. Having access to on‑demand Incident Response and advisory adds confidence for high‑stakes situations.
What do you dislike about the product?
As with most mature MDR platforms, some periodic tuning is necessary to minimize noise and ensure policies are properly aligned. Occasionally, portal features are introduced in stages, which means that UI and feature consistency may not always match what is described in the release notes right away. While the pricing is reasonable for the capabilities offered, it is not the lowest available. However, in our experience, the quality of service and the speed of response more than justify the premium.
What problems is the product solving and how is that benefiting you?
We depend on eSentire for around-the-clock MDR, which helps minimize dwell time and reduce business risk across our hybrid infrastructure. Their services enable us to centralize threat detections, speed up incident response, and improve configurations that could otherwise leave us vulnerable. The security awareness and phishing program targets the human element, while their advisory and incident response services enhance our policies, readiness, and compliance.
Essential Partner for Robust Cybersecurity Operations
What do you like best about the product?
eSentire has proven to be a valuable asset to our cybersecurity operations as our SOC. The ongoing log collection, activity monitoring, and prompt incident remediation and escalation have all contributed to strengthening our company’s security posture. Additionally, the simulated phishing campaigns and the comprehensive end-user training catalog have further enhanced our organization’s cybersecurity efforts.
What do you dislike about the product?
It has become clear that our company requires ongoing reminders to stay vigilant about cyber-security. This ongoing need highlights the importance of maintaining awareness within our organization.
What problems is the product solving and how is that benefiting you?
eSentire supplements our internal IT team by assisting with ongoing cybersecurity operations. The platform provides clear dashboards, continuous user training, and keeps us informed about SOC incidents.
Outstanding Service Range and Exceptional Support
What do you like best about the product?
Broad range of services; friendly and helpful account and customer success teams; up-to-date threat landscape news and vulnerability reports.
What do you dislike about the product?
Log ingestion and overage issues requiring manual adjustments.
Escalation process confusion in the Insight Portal.
Occasional CPU spikes during Nessus scans, needing timeline changes
Escalation process confusion in the Insight Portal.
Occasional CPU spikes during Nessus scans, needing timeline changes
What problems is the product solving and how is that benefiting you?
We have a small security team so outsourcing our SIEM and EDR solutions to eSentire takes a lot of time and effort of our plates and strengthens our security posture.
Top-Notch Security and Seamless Integration
What do you like best about the product?
We use eSentire as our Security Operations Center (SOC) and Managed Detection and Response (MDR) partner. I appreciate the very complete and thorough analysis they provide, as well as their quick response and how easy they are to work with. They significantly reduce the noise from alerts. eSentire does more than just send alerts and recommend actions; they dive into problems, analyzing why they happened, giving us far more detail than just monitoring alerts. The initial setup was extremely easy, ranking as one of the top 1 or 2 easiest integrations I've experienced, which is impressive given the scope. Their service is very good.
What do you dislike about the product?
Nothing to note
What problems is the product solving and how is that benefiting you?
I use eSentire for 24x7 security monitoring and quick endpoint isolation. It cuts down alert noise and provides detailed problem analysis beyond just alerts, helping us understand issues better.
Robust Security Solution with Stellar Support
What do you like best about the product?
I like that eSentire is well priced and their playbooks are aligned with our tech stack. They have a great team to work with. I also value their SIEM, EDR, and dark web monitoring, which are important tools for us. Additionally, the initial setup was very easy, and we were up and running within a month.
What do you dislike about the product?
I would love for them to have something that could understand our platform.
What problems is the product solving and how is that benefiting you?
eSentire provides us with 24/7 coverage for our security team.
Peace of Mind with eSentire's Active Network Monitoring
What do you like best about the product?
The most helpful aspect of eSentire that helps me sleep at night is their active network monitoring and reporting of my network.
What do you dislike about the product?
We've had some challenges getting their on premise network monitor appliance to work with a software defined network. Forcing us to move this to a physical network.
What problems is the product solving and how is that benefiting you?
eSentire allows me to focus on improving my network and IT Infrastructure as opposed to constantly worrying about who is monitoring my IDS and firewall logs to stop any potential threat before it becomes a real issue.
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