eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Always quick to respond
What do you like best about the product?
The quick response time for eSentire when there is an issue is amazing! We've had situations where a quick response was needed and eSentire didn't disappoint. I've found them much easier to work with than optiv.
What do you dislike about the product?
Honestly there hasn't been any situations or issues that have led me to dislike something about eSentire. There really aren't any complaints.
What problems is the product solving and how is that benefiting you?
As a smaller security team having eSentire has been a huge asset. Instead of having to sift through logs and events ourselves when we have a potential issue we can send eSentire the issue we're having and they can do the digging for us. It frees us up to be handling other items.
eSentire has delivered great service and a great product to our firm.
What do you like best about the product?
They understand the financial space and where our concerns lies. They offer solutions that feel tailor made and are very supportable.
What do you dislike about the product?
The middle of the night phone calls for a service issue that's not disputive ;)
What problems is the product solving and how is that benefiting you?
We are gaining visibility into the north/south and east/west traffic of our network and getting alerts when certain conditions are met.
Great protection, numerous options
What do you like best about the product?
The ability to choose options, via an al-a-carte menu. We evaluated the specific needs for our environment, selected the best fit. The price for their products is comparable to others in the industry.
What do you dislike about the product?
Like any company, trying to sell you something more, they're regularly asking about selling a new product. Fortunately, they're not pushy about it. I can't fault their sales staff from at least asking.
What problems is the product solving and how is that benefiting you?
Creating a multi-layered security and protection environment. They helped integrate their solutions, with solutions we already have in place. The real benefit is a protected network!
Recommendations to others considering the product:
Do your due diligence and pick the company and product that best suits your individual company's needs.
Great Partnership with eSentire
What do you like best about the product?
What I like best is the collaboration that we have with eSentire to help continue to keep our environment safe. We get quick responses from our Account Manager as well as the SOC when needed. The tools are very accessible and are easy to work with to monitor our systems.
What do you dislike about the product?
I don't really have anything that I don't dislike. In the past, when we have concerns, we worked with eSentire to figure out a solution or best workaround. Sometimes a better understand of their alerting and notifications is needed to help trust what you are seeing.
What problems is the product solving and how is that benefiting you?
We were looking to have monitoring of our environment as well as, a partner to lean on when we needed expert eyes on a problem or potential threat. We have loved the level of expertise and care we get from eSentire for Alerts on the network to alerts from our AV.
Happy eSentire client for 10 years
What do you like best about the product?
eSentire's cybersecurity services allow my team to focus on non-cybersecurity items and allows me to sleep at night knowing that i have a whole team of cybersecurity experts monitoring my environment 24x7. They consistently surpass my expectations.
What do you dislike about the product?
I do pay a premium for my eSentire services however, after nearly a decade with esentire i am confident that they have the depth and knowledge required to protect my users and data.
What problems is the product solving and how is that benefiting you?
All of my network traffic is reviewed in realtime by esentire and logged for future reference additionally, all machines in my network (and at users home) have a next generation antivirus client installed that reports back to the esentire soc, which allows for greater workstation/server security and turnaround time on issues found. All of this frees up my team and makes my environment more secure
Confidence
What do you like best about the product?
Integration into our environment and ability to intercept threats is exceptional. The SIEM ability to get a full picture into threats is valuable.
What do you dislike about the product?
Sometimes context is hard to understand as their staff will call and I literally can't understand due to heavy accents.
Their support system sometimes doesn't register who we are when we act on behalf of a client which creates issues when we communicate network outages, etc
Application support while rarely needed is convoluted and misses the point of needing support in the first place - TIMELINESS!
Their support system sometimes doesn't register who we are when we act on behalf of a client which creates issues when we communicate network outages, etc
Application support while rarely needed is convoluted and misses the point of needing support in the first place - TIMELINESS!
What problems is the product solving and how is that benefiting you?
They make a solid effort and I consider them part of the team providing support to our clients.
Recommendations to others considering the product:
Def better than their competitors
More refined if sometimes cumbersome to interact
Def a frontline product that's valuable
More refined if sometimes cumbersome to interact
Def a frontline product that's valuable
Great service, depth of security services coverage and evolution with market needs
What do you like best about the product?
Regula touch-points with service coverage managers to review and enhance services as needed
What do you dislike about the product?
Code scanning capabilities light. Rely on attack signatures to mitigate which may not be sufficient for zero day
What problems is the product solving and how is that benefiting you?
Security operations service for small enterpise
Great company with lots of smart folks
What do you like best about the product?
The solution, Product line, and support (technical and customer service)
What do you dislike about the product?
Slow in innovation - launching of new product and services
What problems is the product solving and how is that benefiting you?
Cybersecurity visibility
Phenomenal Products
What do you like best about the product?
All services cater towards constantly changing cybersecurity needs. A proactive approach to user-friendly GUIs and platforms. Competitive pricing.
What do you dislike about the product?
Slow integration of all services under one platform. Currently have to manage and monitor multiple sites/authentication for the different services signed up.
What problems is the product solving and how is that benefiting you?
eSNetworks for ingres and egres traffic sniff
eSEndpoint for endpoint protection with carbon black
eSlogs for centralized logging and alerting
eSEndpoint for endpoint protection with carbon black
eSlogs for centralized logging and alerting
Reliable, Proactive, and a True Extension of Our Security Team
What do you like best about the product?
We've been with eSentire for over 7 years, and they've consistently proven to be an invaluable part of our cybersecurity strategy. From day one, they’ve acted as more than just a vendor — they’ve been a trusted partner, operating like an extension of our internal team.
Their MDR platform is rock solid, and their Security Operations Center (SOC) analysts are sharp, responsive, and genuinely proactive. We've caught several threats early thanks to their real-time visibility and fast containment. Their threat intelligence and incident response capabilities are also impressive — detailed, thorough, and delivered with a clear sense of urgency.
We’ve worked with a few different providers over the years, and eSentire has been the one that continues to balance deep technical skill with great communication and service. When we’ve had questions or needed escalations, their team has always been responsive and willing to explain the “why” behind the “what.”
Excellent SOC support and analyst engagement
Strong visibility and reporting tools
Quick response and containment times
Feels like a true partner, not just a service provider
Their MDR platform is rock solid, and their Security Operations Center (SOC) analysts are sharp, responsive, and genuinely proactive. We've caught several threats early thanks to their real-time visibility and fast containment. Their threat intelligence and incident response capabilities are also impressive — detailed, thorough, and delivered with a clear sense of urgency.
We’ve worked with a few different providers over the years, and eSentire has been the one that continues to balance deep technical skill with great communication and service. When we’ve had questions or needed escalations, their team has always been responsive and willing to explain the “why” behind the “what.”
Excellent SOC support and analyst engagement
Strong visibility and reporting tools
Quick response and containment times
Feels like a true partner, not just a service provider
What do you dislike about the product?
The portal interface could be more customizable
Occasional false positives, but they’re always open to tuning and feedback
Occasional false positives, but they’re always open to tuning and feedback
What problems is the product solving and how is that benefiting you?
The problems eSentire has helped solve for us would be vulnerability scanning along with 24/7 host monitoring using tools provided by eSentire.
Recommendations to others considering the product:
Great team with great products. You can't go wrong with this company.
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