eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Exceptionally Responsive Support Team
What do you like best about the product?
So far, my experience has been that they are very responsive, both when handling incidents and when answering my inquiries.
What do you dislike about the product?
Unfortunately, our representative was changed several times, which was less than ideal. However, I understand that this could happen with any vendor.
What problems is the product solving and how is that benefiting you?
Since we are not a 24/7 operation, their SOC has been especially important in helping us respond to security incidents. They handle the initial triage before escalating issues, which has been valuable in filtering out many false positives.
Responsive Monitoring with Seamless Integration
What do you like best about the product?
I really appreciate how responsive eSentire is; it consistently addresses my questions and issues with detailed and timely information. This responsiveness is crucial for my work. Additionally, I find that it provides excellent solutions to the problems we face, which is unmatched. The alert system is a standout feature, as it allows us to identify and respond to potential threats quickly by pinpointing the exact asset responsible for issues, thus facilitating fast rectification. The ability to monitor network traffic effectively and identify anomalies, malware, and unusual login locations is invaluable. Besides, the setup of eSentire was straightforward and well-executed, which eased our transition to using it. I also value the quarterly and biweekly updates, which keep us informed about vulnerabilities, ensuring we are aware of emerging threats. Overall, this gives me great satisfaction with the service provided by eSentire.
What do you dislike about the product?
I sometimes find it challenging to get immediate expert support in urgent situations. Ideally, I'd like to have an expert on the phone right away. There have been instances where someone got back to us within an hour or two, but during emergencies, it's crucial to have dedicated support. While I understand that issues need to be investigated, having someone see the problem through to the end without passing it off would be more efficient.
What problems is the product solving and how is that benefiting you?
I use eSentire to monitor our network traffic, detect anomalies, malware, and changes in volume. It provides alerts for malicious activities, allowing us to quickly identify and rectify issues, enhancing security and responsiveness.
Exceptional Support and Clear Communication Every Step of the Way
What do you like best about the product?
The people we have worked with have all been super competent, and are very effective communicators. We are never left wondering whether or not the person we are speaking with knows what he/she is talking about; and whatever communication is received, we are confident that we understand what is intended.
What do you dislike about the product?
There are very few issues. Compared to other EDR solutions we have used, they can be a bit verbose. Additionally, it sometimes take a bit of processing (on our side) to parse the volume of data provided to get to the root cause. But it is always there.
What problems is the product solving and how is that benefiting you?
eSentire lets us know when we are encountering dictionary/brute force attacks on our externally available IP addresses. They have let us know when our VPN server (Cisco) was being attacked, and their recommendations for a solution allowed us to change the settings to close a vulnerability without impacting usability.
Exceptional Support and Helpful ESOC Team
What do you like best about the product?
ESOC is very helpful, and support in general is great. The Portals is very easy to use and reports are informative.
What do you dislike about the product?
There were some services I was not aware that we did not have configured correctly, and was not informed.
What problems is the product solving and how is that benefiting you?
General vulnerabilities and rapid response from IR when needed.
Outstanding Support from Customer Success Manager
What do you like best about the product?
The customer service that we get by Customer Success Advisor and the SOC team.
Ease of integration with the platform to use. Implementing new configuration is easy.
Ease of integration with the platform to use. Implementing new configuration is easy.
What do you dislike about the product?
Some of the gaps and some response times takes bit longer than expected.
What problems is the product solving and how is that benefiting you?
eSentire is the main and focused on supporting us in every possible way to secure our environment and support our queries.
Peace of Mind with Proactive SOC Monitoring
What do you like best about the product?
I enjoy the comfort of knowing that esentire's soc is actively watching my environment and getting persistent calls if something bad was happening for me to resolve immediately.
What do you dislike about the product?
Not a downside but i used to like the personal service with account manager where he would even come to my office to visit. Now my acct manager just changes more often.
What problems is the product solving and how is that benefiting you?
Deep network traffic monitoring is amazing.
24/7 Monitoring with Immediate Threat Response
What do you like best about the product?
I appreciate eSentire's 24/7 monitoring, which ensures continuous surveillance of our environment for cyber threats, as it detects suspicious activities across endpoints, networks, and cloud services. The rapid incident response is invaluable as it means threats are caught and contained immediately, even outside of business hours, effectively reducing the risk of breaches and downtime. I find the proactive identification of indicators and shutting down malicious activities particularly beneficial, as it prevents potential harm before it can escalate. eSentire provides security expertise that my organization lacks internally, and their ability to block or contain threats before they cause damage is a massive relief. Moreover, the ease of initial setup was noteworthy, as it was very straightforward, despite a few areas requiring extra coordination.
What do you dislike about the product?
Some alerts lack context, requiring more details to understand the root cause. Specifically, alerts don't always include enough about what triggered them, their real-world severity, or the recommended next steps, leading to additional back and forth.
What problems is the product solving and how is that benefiting you?
I use eSentire for 24/7 cyber threat monitoring, ensuring rapid response and threat containment, even outside business hours. It provides vital security expertise and reduces breach risks, though some alerts could benefit from more context.
Seamless Integrations and Outstanding Telemetry Correlation
What do you like best about the product?
I like that they seamlessly integrate Best of Bread systems rather than always creating their own. Their ability to delivery alerts and correlate telemetry across all of their systems is fantastic.
What do you dislike about the product?
Nothing of substance, but the number of different DIDs that their eSOC can have as a caller ID is irritating.
What problems is the product solving and how is that benefiting you?
eSentire has allow my company to up their Cybersecurity posture to the level of companies with much larger internal staff and a fraction of the cost.
Hands-Off Security with Managed SOC
What do you like best about the product?
The managed SOC, leaves us very hands off until escalation is needed.
What do you dislike about the product?
Not being able to access some areas of the Falcon portal
What problems is the product solving and how is that benefiting you?
Identifying threats while we are off doing our busy work, then contacting us when necessary to do remediation.
Outstanding Support Makes All the Difference
What do you like best about the product?
Great support team at e entire, follow up and alerts notifications are great.
What do you dislike about the product?
Nothing specifically at this point in time.
What problems is the product solving and how is that benefiting you?
Managed SOC , Alert Monitoring, sumo logging and alerts, monthly meetings and follow up to improve security footprint.
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