eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Good for organizations that need a security program stood up, but has opportunities for improvements
What do you like best about the product?
eSentire remains the MDR that provides great support when needed or at request, either from their CSMs or analysts. Implementation and onboarding is simple.
What do you dislike about the product?
Lack of transparency in how their SOC operates, such exposing what was investigated, what was found, why an incident was resolved, and what is advised or recommended to the customer. This lack of feature in their proprietary XDR platform may create blind spots for organizations, including missing integrations with major security tools or vendors.
What problems is the product solving and how is that benefiting you?
eSentire provides a 24/7 SOC for organizations that do not have dedicated security teams or smaller teams in general.
Great Company with Essential Security Layers
What do you like best about the product?
Our account executive is amazing, and their suite of security tools + esoc are essential to our business operations and security posture.
What do you dislike about the product?
They are growing rapidly and technical support for non-critical items aren't as fast as they were in the past.
What problems is the product solving and how is that benefiting you?
They are providing essential security layers and visibility inside the network and on the perimeter.
eSentire is an excellent service provider
What do you like best about the product?
I find eSentire to be technically competent and has a good approach to MDR
What do you dislike about the product?
We have had trouble with getting reports to print correctly which has been frustrating. We have had some challenges with our CSR in the past but that has been resolved now.
What problems is the product solving and how is that benefiting you?
Our primary use of eSentire is for managed detection and response (MDR) services. After establishing the initial services we have since also used eSentire for Policy review, penetration testing, and phishing testing and training. The MDR services has gone well, they are finding and responding to various incidents quickly and reliably. Our security posture has greatly improved with the policy review and we have been able to find areas to improve internally with testing results and working with eSentire on best practices.
eSentire lets me sleep at night!
What do you like best about the product?
eSentire keeps a vigilant eye on our network.
What do you dislike about the product?
Sometimes alerts can come in after the initial event. This is due to eSentire reviewing the events.
What problems is the product solving and how is that benefiting you?
eSentire is watching all logs collected in our SIEM and interrupting malicous traffic.
We entrust eSentire with our security from start to finish
What do you like best about the product?
eSentire alerting and accessibility of expert help at the SOC is refreshing. I know for every query that expert help is only moments away and we have that available to us 24/7
What do you dislike about the product?
The process of collecting logs from our Microsoft suite I found hard to understand and to ensure we are up to date. What is excellent is knowing that so many logs ar eingested from so many area.
What problems is the product solving and how is that benefiting you?
eSentire ensures we are alerted to breaches, we have experts on hand that are able to help in an emergency and that any threats are contained quickly
Effective Security with Room for Faster Response
What do you like best about the product?
I like eSentire for its effectiveness and customer service. They are really responsive and keep updating with new features.
What do you dislike about the product?
Response times can be improved as I have had cases that are either responded quickly or take much longer than I am comfortable with
What problems is the product solving and how is that benefiting you?
I use eSentire for 24x7 SOC, benefiting from its vulnerability scanning, threat detection, incident investigations, and threat hunting.
Eyes on your environment 24/7
What do you like best about the product?
very proactive solution.
real time monitoring that notifies us almost instantly on any anomaly in our environment
real time monitoring that notifies us almost instantly on any anomaly in our environment
What do you dislike about the product?
the collector agent for sumologic needs to be updated frequently
What problems is the product solving and how is that benefiting you?
Having a 24/7 monitoring of our environment gives us a peace of mind especially after hours when no one is in the office
we don't need to have 24/7 internal staff monitoring our environment
we don't need to have 24/7 internal staff monitoring our environment
eSentire Experience
What do you like best about the product?
The simplicity of the setup was the best for us. We really liked that it was agentless for our environment. It directly integrated with all our microsoft security tools through their APIs and GDAP permissions. My favorite thing is that they rely on other tools and bundle them into the service for you. I'd rather they lean on industry leading tools rather than buying out smaller companies and just to say they can offer all these solutions. Implementation took just about a week to finish everything and the tuning process was short and smooth as well. I've gotten really good responses from their SOC team which can sometimes be shaky with other companies. They've been able to custom tune alerts as well for me well after our implementation period. It's a great peace of mind having eSentire monitor our network.
What do you dislike about the product?
My only dislike is that we tried to add additional services and the time it took was probably a little long for me. Some of it was due to our side but also some on eSentire side and our CSM. Our CSM is no longer with the company and it's been over a month and we haven't gotten a new one assigned which is pretty frustrating.
What problems is the product solving and how is that benefiting you?
We don't have people who can monitor our network 24/7 internal, eSentire's SOC really solves that problem for us. As well they provide additional insight into our security alerts.
Our experience has been exactly what we have needed
What do you like best about the product?
The timeliness of eSentire is something that helps us out a lot. Their responsiveness is great as well.
What do you dislike about the product?
At the moment, I can't think of anything that I don't like.
What problems is the product solving and how is that benefiting you?
They are helping us have the 24/7 Security Operations Center that we can't provide ourselves with our small business.
Good Experience
What do you like best about the product?
Easy communication with support, reliable service
What do you dislike about the product?
There are some false positives, minor issue.
What problems is the product solving and how is that benefiting you?
Network security
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