Excellent product and service support
What do you like best about the product?
Fairly intuitive UI, wide support for HRIS systems, fantastic technical support. Good Support literature to aid in a fairly painless integration configuration by clients.
What do you dislike about the product?
Logs data not validated in a JSON ready format when downloaded, requires the use of another app to validate the JSON log data to review outside Merge. It would be nice to either have a JSON validator build in or have the logs data already validated prior to local download.
What problems is the product solving and how is that benefiting you?
User provisioning needs are met to a wide range of our clients. it takes away the need of developing custom in house integrations that take time and resources. Merge is able to meet a wide range of needs our clients have in terms of user provisioning.
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