Merge
MergeReviews from AWS customer
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Loving the Expanding Features and Awesome Support!
What do you like best about the product?
Always Something New: The platform constantly is adding new HR apps and partnerships, while also expanding their capabilities with things like SFTP server support.
Solid Data: From a data quality perspective, Merge has worked as expected which is really important to us as we rollout to customers.
Developer Thumbs Up: Our devs are really happy with the tools they get here— comprehensive guides and easy testing/tooling. Generally a really easy implementation.
Clear Docs for Everyone: We get super detailed docs for each integration that we hand straight to our customers. It clears up a lot of questions upfront and helps everyone stay on the same page.
Support That Gets It: Whenever we hit a bump or have a suggestion, the support team is on it. They really listen and make sure we have what we need.
Overall with all the features, great integration quality, and responsive support, this platform has been a game-changer for us. Definitely happy we chose it.
Solid Data: From a data quality perspective, Merge has worked as expected which is really important to us as we rollout to customers.
Developer Thumbs Up: Our devs are really happy with the tools they get here— comprehensive guides and easy testing/tooling. Generally a really easy implementation.
Clear Docs for Everyone: We get super detailed docs for each integration that we hand straight to our customers. It clears up a lot of questions upfront and helps everyone stay on the same page.
Support That Gets It: Whenever we hit a bump or have a suggestion, the support team is on it. They really listen and make sure we have what we need.
Overall with all the features, great integration quality, and responsive support, this platform has been a game-changer for us. Definitely happy we chose it.
What do you dislike about the product?
While Merge offers a wide array of integrations, sometimes the depth required for specific / more niche use cases isn’t fully met.
What problems is the product solving and how is that benefiting you?
Access to a large number of HR integrations to get employee attribute data.
Best Unified API Provider
What do you like best about the product?
We tried using several other providers, but they all fell short with respect to support and product quality. Merge’s team is extremely responsive, and it’s obvious through the product and customer support interactions that they care a lot about making Merge a great experience. We’re glad we made the switch. Not looking back.
What do you dislike about the product?
There are a few additional categories we would love them to integrate with, but overall no complaints!
What problems is the product solving and how is that benefiting you?
Merge is helping us add multiple integrations to our product through one unified API. Without Merge, we would need to hire a team of engineers.
Great ATS integrations and responsive team
What do you like best about the product?
Merge provides a great API that we can use to integrate once and connect to tens of ATSs. The service has been very reliable and the team has been very responsive.
What do you dislike about the product?
So far we haven't had issues with the service!
What problems is the product solving and how is that benefiting you?
We use Merge's Unified API to integrate once and get access to tens of ATSs.
Massive development speed boost
What do you like best about the product?
Merge took us from 2 integrations to 50 integrations overnight. It saved us time on authentication, permissioning, fetching, caching, and normalizing in all of our integrations and gave us much better logging and alerting on integration issues in the meantime. They continue to add new integrations and features every week and we're looking forward to continue working with them in the future.
What do you dislike about the product?
I can't really think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are using Merge to integrate with ATS systems more quickly and efficiently.
Stable experience, plethora of integrations
What do you like best about the product?
For the provided unified integration categories like HRIS and ATS, there are a ton. Like a-ton-a-ton of integrations with many being extremely thoroughly implemented across their models and capabilities (like user management related endpoints or category specific items like ticketing related actions). We're always impressed whenever we browse Merge's capability tables to see how many integrations fit our requirements.
We're pleased with the stability of fetching data from Merge; it is consistent, quality data unlike other vendors who may miss a thing or two (we've noticed sometimes from other vendors data is not refetched at consistent times or return data consistent to an integration). They also release plenty of meta features that we love like force resyncing and passthrough requests, and we were provided flexibility in how often we can perform several background actions on the Merge end. We rarely hit any technical barriers, and our developers have enjoyed their thorough documentation and (in our case, Python and React Merge Link) SDK. In Python, it's rare finding nicely typed libraries, so it has been great using their SDK thus far.
In terms of service, the turnaround speed for many technical related issues is quick. They are quick to letting us know when certain features we want will come out in the future or land in the roadmap.
Overall, Merge provides a consistently solid product and great turnaround service time.
We're pleased with the stability of fetching data from Merge; it is consistent, quality data unlike other vendors who may miss a thing or two (we've noticed sometimes from other vendors data is not refetched at consistent times or return data consistent to an integration). They also release plenty of meta features that we love like force resyncing and passthrough requests, and we were provided flexibility in how often we can perform several background actions on the Merge end. We rarely hit any technical barriers, and our developers have enjoyed their thorough documentation and (in our case, Python and React Merge Link) SDK. In Python, it's rare finding nicely typed libraries, so it has been great using their SDK thus far.
In terms of service, the turnaround speed for many technical related issues is quick. They are quick to letting us know when certain features we want will come out in the future or land in the roadmap.
Overall, Merge provides a consistently solid product and great turnaround service time.
What do you dislike about the product?
They are a unified API product which means some integrations that don't fit their provided categories will probably not be implemented since they go in depth with each integration per category rather than focusing on breadth of categories. I believe they have most of the key categories, and plenty of integrations in each category too. There is no other stable and performant vendor out there that provides the same number of integrations at such quality, thoroughness/deepness of fetching data, and speed of delivery. Out of our vendor choices, even though we'd like to have some integrations that don't fit their categories, the sheer number of integrations that they do provide far outweighs any cons during our vendor consideration.
What problems is the product solving and how is that benefiting you?
We were in need of implementing several integrations, and getting sandboxes is difficult. Merge having done that job already speeds up our sales pipeline where integrations are a must for certain customers and their necessities
Solves a real pain point
What do you like best about the product?
Merge is a great product that solves a real pain point. It saves us time and money, accelerates our ability to monetize, and the support is outstanding.
What do you dislike about the product?
I can't think of anything that I dislike about Merge to be honest.
What problems is the product solving and how is that benefiting you?
Merge helped us integrate with a substantial long-tail of systems without spending our own development time building and maintaining them ourselves.
The best of the best. Full Stop.
What do you like best about the product?
Merge has made our integration process seamless, allowing us to connect multiple tools effortlessly without the need for custom solutions. Its real-time monitoring and error-tracking features have significantly reduced downtime, and their support team is always responsive and helpful. Thanks to Merge, we can now focus more on growing our business and less on technical headaches!
What do you dislike about the product?
There were a couple integrations we couldnt use it for but i know they will get there over time.
What problems is the product solving and how is that benefiting you?
Simplifying ATS integrations
Worth at least 5 engineers
What do you like best about the product?
Truly made building integrations SO easy. Merge has erased what would be weeks of project work and given us so much engineering time back.
What do you dislike about the product?
You're reliant on a single service instead of multiple, but hey -- that's the whole point!
What problems is the product solving and how is that benefiting you?
Abstracting away building API integrations with multiple services
Merge is a team of strong professionals
What do you like best about the product?
Apart from delivering the high-quality services I expected, the Merge team was always available to listen and understand the issues my team was trying to solve. The team always showed empathy, and that was key to forming a strong partnership.
What do you dislike about the product?
I wish we were able to influence more Merge's roadmap, although the team was very receptive with our needs.
What problems is the product solving and how is that benefiting you?
Merge opened the possibility to seemlessly integrate with hundreds of customers.
Go viral without coding
What do you like best about the product?
Merge lets us reach users for all Applicant Tracking Systems and similar products instantly, without writing custom integrations for each
What do you dislike about the product?
Nothing we dislike, but we would like to create integration links with our user's ATS pre-defined so that it feels a bit more like they are in our product versus going through a 3rd part integration
What problems is the product solving and how is that benefiting you?
Merge let's us offer our Job Applicant Screening Engine to companies who use just about any Applicant Tracking System, without Merge we would only be able to support users from a few major ATSs, which means Merge has expanded our product to the entire hiring market
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