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Merge amplifies our HRIS and ATS integration capabilities
What do you like best about the product?
Merge handles the heavy lifting of connecting to, parsing, and normalizing data from dozens of HRIS and ATS systems. This allows our small engineering team to focus on our product and how we use that data, rather than getting caught up in the mechanics and logistics. While these systems are moving targets, Merge's support team has been consistently helpful and responsive to any questions and issues (Shoutouts to Michelle!)
What do you dislike about the product?
Merge's common data model attempts to unify the shape of the data coming in from different systems. While this is great on paper, in practice it's not perfect; some HRIS systems will simply not support various fields, end users will have customized their configuration, etc. Depending on how you are planning to use the data, you may need to further process it. But let's be clear: this is still much easier coming through Merge than connecting to each system directly, and Merge is doing an impossible job very well.
What problems is the product solving and how is that benefiting you?
Merge helps us connect to many different HRIS and ATS systems through a single unified integration method. This saves our team endless effort setting up and maintaining individual connections.
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Time-saving unified API product with fantastic customer service
What do you like best about the product?
Merge has allowed our company to integrate our system with our customers' ATS/HRIS systems with less development effort than building our own native APIs. We appreciate the work that has been spent building the common model and that we can quickly activate new integrations without starting from scratch. The support from Merge is fantastic - the team is super responsive and always happy to jump on a live call to offer support where needed.
What do you dislike about the product?
The main downside is that we do have some more complex use cases that aren't fully possible using Merge. To be fair, much of this is limited by the end system that we are attempting to integrate with and Merge does try as much as possible to support where they can. But in practicality, it has meant that our integrations can only accomplish so much before we would have to consider building our own custom API. We have also spent considerable time writing custom passthrough requests for fields that don't quite fit with the common model. We have also had some struggles with documentation not fully capturing implicit behaviors and have come across situations where we made assumptions of how the API would work that ended up being wrong because of lack of documentation.
What problems is the product solving and how is that benefiting you?
Merge eases the process of integrating with HRIS/ATS systems by providing reusable capabilities so that we only need to integrate once and then we have “connectors” to multiple HRIS/ATS systems of interest to our company. It allows us to get a wide variety of integrations up and running more quickly than would have been possible if we were building our own APIs directly with these systems.
Merge helps you to focus on your business and growth
What do you like best about the product?
Merge significantly simplifies integration with ATS by introducing a general model common to all ATS systems with support for all operations. It helps you to fully focus on your business value and less on the integration itself. Your business can rapidly grow in support of different ATS systems integration for basic scenarios.
What do you dislike about the product?
Webhook support to get data changes from ATS systems ASAP is limited to a few ATS systems. On the other hand, Merge works closely with us to provide support and introduce new features based on our requirements 👍
What problems is the product solving and how is that benefiting you?
HireLogic solves modern hiring challenges on a platform that supports guided video interviews, machine learning-assisted candidate rankings, and AI-infused analytics. Merge helps us to introduce new ATS integrations to our product in days based on requirements from our clients. Clients will be able to seamlessly send position and candidate information to HireLogic, conduct and analyze interviews, and optionally send aggregated information back to ATS.
Merge does the hard integrations work so you can focus on your business
What do you like best about the product?
Merge has done the difficult work of modeling integration records across a wide variety of platforms and then presents everything in a clean, easy-to-follow API. This means you can focus less on handling specific integrations and build on top of a solid foundation. API performance is everything you'd expect and above all, their support team is ready to answer very technical questions and find you the answer if they don't know it themselves.
What do you dislike about the product?
Merge's read support is top-notch but their write support to 3rd-parties is still catching up (however they recently introduced changing ATS job stages, which is huge!).
What problems is the product solving and how is that benefiting you?
We don't want to be in the integration business, but we do need that data for our customers to have a better experience platform. Merge has saved us thousands of engineering hours by funneling a significant amount of 3rd parties into a single set of APIs for us to consume.
Best-in-class Unified API
What do you like best about the product?
Impressive breadth of integrations, proactive support and customer success team.
What do you dislike about the product?
Company is the best solution on the market for HRIS connectors based on our extensive research, but is still a Series A company - there's plenty to build out, make more reliable, etc - just as you would expect.
What problems is the product solving and how is that benefiting you?
HRIS integrations - accelerated product development.
Merge is life-changing
What do you like best about the product?
The merge support team is unbelievably responsive and the service is incredibly reliable. The development pace is unmatched (always shipping new things that helps with our roadmap).
What do you dislike about the product?
We would be willing to pay more on a fixed plan, but not with the annual commitment required with the enterprise plan (we had software trauma coming from a bad provider and didn't want to get locked into something that we wouldn't use) - would love some sort of a predictable monthly fee+ overage pricing model
What problems is the product solving and how is that benefiting you?
Merge makes my accounting integrations SEAMLESS. Without merge, you need to handle auth, get a ton of sandboxes, and go through the pain of going direct with accounting systems. With merge, they abstract out all of the headache of the integration while also providing the flexibility to hit the underlying api directly (which is critical when going deep with a connection). I cannot recommend them enough to folks building accounting integrations!
Excellent Team, Excellent Product
What do you like best about the product?
The ease of use of their API, the breadth of their integrations, their friendly technical support team, and their flexible pricing.
What do you dislike about the product?
Nothing really. I can't think of any flaws they have. The product and their support team are terrific.
What problems is the product solving and how is that benefiting you?
Merge solves the problem of having to integrate with multiple systems in order to interoperate with companies that use various ATSs, CRMs, and HRISs.
Merge has product depth, and breath, and best customer service & success for any SaaS platform
What do you like best about the product?
Merge API platform is easy to integrate, and the product has helped us quickly onboard customers with the HRIS and ATS integrations. They have the best customer service of any SaaS platform I've used in the last ten years.
What do you dislike about the product?
Some functionality (API end-points) for certain platforms may be missing. But, they are honest and upfront in sharing accurate information about their platform capabilities. And are building at a very fast pace (Hint: Carta integration)
What problems is the product solving and how is that benefiting you?
We focus on building the core functionality of the business and can fully rely on Merge to deliver the integrations we need to HRIS, and ATS platforms.
Allows us to go to market faster and saves us time, from building our own integrations (and maintaining) them. Huge cost and time savings for a growing startup
Allows us to go to market faster and saves us time, from building our own integrations (and maintaining) them. Huge cost and time savings for a growing startup
Merge saves us time
What do you like best about the product?
Merge has saved our engineering team a considerable amount of time and has helped us deliver additional value to our customers. They have a large suite of HRIS systems that they are already integrated with, and are always cooperative to add more integrations as needed. Their documentation is excellent, and their support team has been super helpful whenever we have questions.
What do you dislike about the product?
Nothing! Merge is very easy to work with and their product does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
Merge lets us integrate with a bunch of HRIS systems out of the box. This lets us offer a simple interface for our customers to connect their HRIS systems so we can start offer them tools to automatically onboard and offboard their employee in our systems.
Fantastic Customer Support, Product makes a complex problem easy!
What do you like best about the product?
By far the best part of Merge is the people behind it. Support is fantastic.
What do you dislike about the product?
The node SDK needs improvement, especially types.
There have been some outages recently that have affected our ability to launch.
There have been some outages recently that have affected our ability to launch.
What problems is the product solving and how is that benefiting you?
Merge gives us the ability to better support user provisioning for our platform. Many of our larger clients want more automation and Merge allows us to offer that across multiple HRIS applications.
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