Merge Unified
MergeReviews from AWS customer
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Seamless integration and impressive responsiveness
What do you like best about the product?
As the CEO and founder of Fondo, I'm very satisfied with our journey using Merge. The initial setup and integration process was impressively smooth. Integrating Merge into our existing React/Next/Django stack was a breeze. The simplicity in weaving their APIs into our system for data handling was equally impressive.
What stands out most about Merge is the breadth of their integration options and their team’s quick response to our feedback. They've shown remarkable speed in enhancing features, particularly the admin dashboard. This dashboard is a goldmine of features, including proactive alerts for integration hiccups, complete with detailed explanations, usually related to permission issues.
From the perspective of our end-users, Merge delivers a frictionless experience. We've seen numerous clients integrate their ATS/HRIS systems effortlessly. The integration process itself, refined through thoughtful UX design, is typically completed in minutes.
We've been very impressed with Merge's ability to provide an exceptional integration experience for end-users and ease of internal management.
What stands out most about Merge is the breadth of their integration options and their team’s quick response to our feedback. They've shown remarkable speed in enhancing features, particularly the admin dashboard. This dashboard is a goldmine of features, including proactive alerts for integration hiccups, complete with detailed explanations, usually related to permission issues.
From the perspective of our end-users, Merge delivers a frictionless experience. We've seen numerous clients integrate their ATS/HRIS systems effortlessly. The integration process itself, refined through thoughtful UX design, is typically completed in minutes.
We've been very impressed with Merge's ability to provide an exceptional integration experience for end-users and ease of internal management.
What do you dislike about the product?
The only area for improvement I see is in expanding their HRIS system coverage and branching into new domains like cap table management. However, I recognize that some constraints, such as the lack of public-facing APIs from partners, are outside Merge's control.
What problems is the product solving and how is that benefiting you?
Integrations with QBO + payroll providers
Great tool to accelerate integration development timeline
What do you like best about the product?
They cover a broad universe of tools within the HRIS universe and have wonderful documentation
What do you dislike about the product?
The request process for additional HRIS's is via support, and I wish there was a self-serve way to indicate we would benefit from an incremental integration
What problems is the product solving and how is that benefiting you?
We were able to ship 40+ integrations with HRIS providers in 3 weeks
Amazing customer support and product
What do you like best about the product?
It’s a really great product experience. The docs and dashboard are very clear and we are able to get answers easily from their customer success team. Their customer success team is fantastic. I’m able to get responses quickly and they’re very responsive.
We use Merge pretty extensively across several categories, and see them adding new integrations every month.
We use Merge pretty extensively across several categories, and see them adding new integrations every month.
What do you dislike about the product?
This isn’t Merge’s fault necessarily, but sometimes API providers will be difficult with sandbox access. Merge has some sandboxes, but there are a few that are missing where we’d love UI access.
What problems is the product solving and how is that benefiting you?
We wouldn’t be able to build this many integrations in-house with the number of people we have. It’s really difficult to scale support and maintain all of these connectors. Using Merge allows us to focus on our core product and move more quickly.
Makes HRIS integrations seamless
What do you like best about the product?
Merge allows us to easily integrate with over 50 HRIS products which is enormously helpful as an early stage start-up where integrations are a key part of our product. The range of further integrations mean we're going to use Merge to integrate with other tools like project management platforms quickly and easily.
What do you dislike about the product?
The jump in pricing tiers from 3 free connected accounts is significant for us as an early stage start-up.
What problems is the product solving and how is that benefiting you?
Merge allows us to build one integration into our SaaS product but offer that same integration to customers with pretty much any HR platform on the market. This is enormously valuable.
Easy and smooth onboarding
What do you like best about the product?
The first and most important thing is the onboarding process of merge which is very smooth and not confusing making it clear that how the product works and how to set up it
What do you dislike about the product?
The process is a bit long but overall it's very interactive so it doesn't feel boring
What problems is the product solving and how is that benefiting you?
It makes easy for me instead of choosing different api for my work unified api does it
Cut our integration time into pieces
What do you like best about the product?
I absolutely love how Merge transforms complex integration tasks into a breeze, significantly boosting our workflow efficiency. It's incredibly user-friendly and reliable, making it an essential tool in our tech arsenal.
What do you dislike about the product?
We have yet to have any problems or complaints about the product or the team
What problems is the product solving and how is that benefiting you?
We integrate with a number of accounting softwares and ERPs. Instead of building and maintaining 10+ integrations we now only have to deal with 2. And Merge is infinitely more communicative and helpful than the actual APIs under the hood, so when we have a problem or question its easy to find someone to talk to
Harmonizing the world of business applications
What do you like best about the product?
The common object model and reusable API constructs. The domains that are being covered: accounting, HR, CRM. These are fundamental and pervasive areas of every business.
What do you dislike about the product?
That I must provision an instance of the vendor systems that I am writing and testing integration. It would be very helpful if Merge and its partners, such as Intuit, Sage, Workday, etc. provision sandboxes. The reality is that their partners are slow and difficult to work with.
What problems is the product solving and how is that benefiting you?
Integration of our digital exemption management platform with CRM, Accounts Payable, Accounts Receivable, and commerce platforms. We do not need to analyze and design integrations and data mappings to various APIs, we just need to do that to Merge.
Company's integration scaling needs
What do you like best about the product?
Merge's standout quality is its unparalleled efficiency in scaling integrations. The platform seamlessly streamlines the integration process, saving us valuable time and resources. The team behind Merge has been instrumental in our implementation journey, offering exceptional support and responsiveness. Whether it's troubleshooting, adjustments, or general inquiries, Merge's support team has consistently delivered prompt and effective solutions. Their commitment to client satisfaction sets them apart.
What do you dislike about the product?
While our experience with Merge has been overwhelmingly positive, one minor drawback is the learning curve associated with its advanced features. Some team members found certain functionalities initially complex to navigate. However, this concern was quickly mitigated by the comprehensive documentation provided by Merge and the responsive support team, ensuring a smooth transition and mastery of the platform over time. Bare in mind I am not tech and our engineering team has mainly use the product in day to day.
What problems is the product solving and how is that benefiting you?
Before adopting Merge, our integration processes were time-consuming, often requiring extensive manual efforts and troubleshooting. Merge has streamlined these processes, significantly reducing the time and resources needed for integration scaling.
Merge’s product is exceptional and the team provides support every step of the way!
What do you like best about the product?
Creating new integrations with Merge saved our team significant time and energy, and was budget well spent in both $ ROI and team morale.
The product is well designed and easy to implement, the data quality exceeds expectations, and the product provides a super easy on-ramp for our customers.
From original inquiry, through the sale process, and support, the team has been responsive and super helpful. We're often able to self serve using Merge's well prepared guides, and when we do need assistance the support team is quick to provide a solve. Throughout the process, we had regular check-ins as needed at the perfect cadence for us.
Highly recommend Merge and excited to continue working with the product and the team!
The product is well designed and easy to implement, the data quality exceeds expectations, and the product provides a super easy on-ramp for our customers.
From original inquiry, through the sale process, and support, the team has been responsive and super helpful. We're often able to self serve using Merge's well prepared guides, and when we do need assistance the support team is quick to provide a solve. Throughout the process, we had regular check-ins as needed at the perfect cadence for us.
Highly recommend Merge and excited to continue working with the product and the team!
What do you dislike about the product?
I don't have any specific constructive feedback at this point in my team's experience with the product; onboarding was a breeze!
What problems is the product solving and how is that benefiting you?
Merge is making the most of our team's resources, saving us so much time and freeing capacity up for more interesting and complex projects.
Merge makes life easier, supporting customers faster
What do you like best about the product?
Merge helps us link to many different HRIS providers expanding our ability to integrate with vendors our customers are using, helping them easily link their HRIS provider to our platform and immediately see the benefit.
Partnering with them if there are questions or concerns is quick and easy. The dashboard makes it easy to understand when a customer is having issues with their connection, and why.
Life before Merge was more painful - life with Merge is much, much, better. If
Partnering with them if there are questions or concerns is quick and easy. The dashboard makes it easy to understand when a customer is having issues with their connection, and why.
Life before Merge was more painful - life with Merge is much, much, better. If
What do you dislike about the product?
I don't actively dislike anything about Merge. Merge is an excellent tool and company to partner with!
What problems is the product solving and how is that benefiting you?
Merge solves our need to link to different HRIS integrations our customers use, they make it easy to increase the number of options available to our customers, and make it easy to link for our customer. This benefits us because we can now better serve our customers and decrease the amount of work done internally to increase our HRIS integration count.
Merge is quick to support, kind, and empathetic.
Merge is quick to support, kind, and empathetic.
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