Merge Unified
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Seamless
What do you like best about the product?
What I like best about Merge is how easy is to integrate with from a technical perspective. Their SDKs are well documented and easy to use and implement.
What do you dislike about the product?
Merge is on the pricier side but you can tell that they are ahead of the competition based on their number of integrations (and different verticals) and the overall look and feel.
What problems is the product solving and how is that benefiting you?
Our main use case is the integration with HRIS systems and Merge is allowing us to integrate with many of them with just a single implementation. A good amount of HRIS systems have old and cumbersome APIs and Merge abstracts that complexity away with their unified and easy to implement integration.
Setting up integrations is super simple.
What do you like best about the product?
Being able to set up integrations with customers on a call is great. Having a dashboard shows me how things are running and gives me the ability to troubleshoot is super helpful. I also really enjoy our main customer success rep. She kills it. Shout out Jemma.
What do you dislike about the product?
There is minimal customization. Which means you have to stick to your guns and tell them what the platform can or can't do.
What problems is the product solving and how is that benefiting you?
We had a vendor that took so long to help out with issues and troubleshooting. Now Jemma (my hero) saves us tons of time by being helpful and even jumping on calls.
Focus on your core features and leave integrations to Merge
What do you like best about the product?
There is an integration for literally every service out there. When developing a SaaS product, you have to deal with customers who use different products and expect their product to integrate with your SaaS service. A startup or a small SaaS provider cannot manage to support integration with all those services and may loose focus from their code business. Merge makes it easier to enable integrations with 3rd party softwares. Their onboarding and customer support is great. The account manager had a weekly synchronizing meeting during initial days and made sure that we are aware of all the features and we are using them effectively.
What do you dislike about the product?
Cost. Merge might be good for startups with limited number of clients. But as you scale, its better to implement the integrations yourself. Simply compare engineering hours with the service cost. There are a few limitations like you cannot customize the time and frequency of data sync.
What problems is the product solving and how is that benefiting you?
There is dozens of HRIS and all of them have a different data model/APIs. Integrating with all of them takes a lots of effort. Merge makes it easy by unifying data model from different HRIS and makes this data accessible via APIs
Game-changer!
What do you like best about the product?
- The core product is great when you know you will need to build 3+ integrations of a certain kind (e.g. CRM). It has compound ROI, because the marginal work to add integrations beyond the first is minimal. Merge allowed us to close several deals by quickly supporting a new integration the customer needed.
- The customer success team at Merge moves at tremendous speed. They ship new integrations within 2 weeks and are always super quick to respond.
- Their integration maintenance tools are key to manage things like different API rate limits, which creep up on the R&D team once you have a few integrations
- The customer success team at Merge moves at tremendous speed. They ship new integrations within 2 weeks and are always super quick to respond.
- Their integration maintenance tools are key to manage things like different API rate limits, which creep up on the R&D team once you have a few integrations
What do you dislike about the product?
- We initially were worried using Merge was going to be an obstacle to be official partners with the products we integrate with (e.g. Ashby, Greenhouse). But Merge is now well-known by partnership teams and this ended up being a non-issue.
- nothing else really
- nothing else really
What problems is the product solving and how is that benefiting you?
We use Merge to power all our ATS integrations, and the 'long tail' of CRM integrations beyond the top 3 we already had.
Great partner for our HRIS integration expansion strategy
What do you like best about the product?
The software and the technical documentation are both top notch, which made integrating with their APIs a breeze and putting at ease from the start. They are responsive to new requests and are constantly evolving their offering, allowing us to improve our service to our clients. We added 4 new HRIS integration options immediately and will continure to do so as we get new requests from clients and prospects. The unified API has allowed us to remove the dev dependency and cost of adding new HRIS integrations, making the process extremely quick and easy.
What do you dislike about the product?
We haven't come across any negative aspects so far
What problems is the product solving and how is that benefiting you?
It's allowed us to expand our HRIS integration offering exponentially with minimal onset and maintenance cost, freeing up dev resources to focus on our roadmap projects instead.
Simplified HRIS integrations
What do you like best about the product?
Merge gives us a unified API to interact with 50+ HRIS. Without Merge we wouldn’t even consider building that many integrations and just limit ourselves to a few.
• It manages the complex feat of wrapping all the different API systems and data models into a usable common subset.
• Using their Field Mappings we can allow our users to customize the data pulled from the HRIS when it doesn’t fit into the common model.
• Usually, a new integration “just works” which gives it a certain feel of magic to integrate with a new HRIS with zero effort ✨
• It manages the complex feat of wrapping all the different API systems and data models into a usable common subset.
• Using their Field Mappings we can allow our users to customize the data pulled from the HRIS when it doesn’t fit into the common model.
• Usually, a new integration “just works” which gives it a certain feel of magic to integrate with a new HRIS with zero effort ✨
What do you dislike about the product?
• For many enterprise HRIS it’s hard to get a sandbox account. This makes it difficult to get a feel of how an integration is set up and works in practice.
• We would like to push custom data back into the HRIS.
• We would like to push custom data back into the HRIS.
What problems is the product solving and how is that benefiting you?
• Integrate with 50+ HRIS by integrating only once.
• Position us as the most integrated platform on the market.
• Position us as the most integrated platform on the market.
Super Easy to Use from a Customer Implementation & Success Perspective
What do you like best about the product?
Wide range of integrations
-- Out of the box, we can use Merge to integrate with 95% of our customers
- When there isn't an integration immediately available, Merge is more than willing to work to build an integration
Excellent Self-Service Dashboard
-- As a non, engineer, I've been able to resync APIs, map fields to custom end points, manage overall integrations, and troubleshoot data when needed largely by myself. This is AWESOME and helps us stay efficient and serve our end customers quickly
Top Notch Customer Support
-- As a customer success and support person myself, I love a good customer experience. The Merge team is very responsive and willing to go above and beyond to help us out when needed
-- Out of the box, we can use Merge to integrate with 95% of our customers
- When there isn't an integration immediately available, Merge is more than willing to work to build an integration
Excellent Self-Service Dashboard
-- As a non, engineer, I've been able to resync APIs, map fields to custom end points, manage overall integrations, and troubleshoot data when needed largely by myself. This is AWESOME and helps us stay efficient and serve our end customers quickly
Top Notch Customer Support
-- As a customer success and support person myself, I love a good customer experience. The Merge team is very responsive and willing to go above and beyond to help us out when needed
What do you dislike about the product?
One very minor area I'd like to see improvement is providing an estimated time to sync. The sync times, understandably, vary across API. It would be useful to make sure I'm able to convey more accurately to my customers when data syncs will occur.
What problems is the product solving and how is that benefiting you?
Merge allows us to serve many more customers by integrating with almost all HRIS solutions. Our product development velocity is also faster because we do not need to allocate engineering resourcing to building countless APIs
Business-critical for a product that relies on data integrations
What do you like best about the product?
Merge saves us tonnes of engineering resource by not having to build and maintain 30 different data integrations internally. The team is super responsive to building new functionality for us.
What do you dislike about the product?
There are occasional issues and limitations, though the Merge team is super responsive in sorting these out.
What problems is the product solving and how is that benefiting you?
Our customers want to pull data from their financial systems (ERPs + HR systems). This requires us to have data integrations into those systems. The challenge is that there are 5 different major ERPs, and 10+ different major HR systems that we need to support. Merge lets us do that by integrating with them, saving us from needing a whole internal data integrations team building and maintaining these integrations.
Merge.dev can boost your integration speed
What do you like best about the product?
Merge provide unify api that greatly save your time in developing integrations
What do you dislike about the product?
Some category we cared about is not covered yet
What problems is the product solving and how is that benefiting you?
Connect once through unified API and get 10s of integrations
Some of the best customer service ever
What do you like best about the product?
From the founders to the engineers, the technical support is amazing and they'll really plug in to help your business end goals.
What do you dislike about the product?
Their CRM product is a little early but the velocity of progress they've made on that product has been incredible and I'm sure it'll only continue to get better.
What problems is the product solving and how is that benefiting you?
Unified APIs for CRM integrations
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