Merge Unified
MergeReviews from AWS customer
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Great Idea, Needs Refinement
What do you like best about the product?
I like that Merge is a solution to a headache that a lot of companies have. They are a path to scale. They have a lot of options and are continuously building out solutions.
What do you dislike about the product?
Merge is difficult to understand for customers. Merge has partnerships for the customers that they have contracts with, and then those customers have their own customers who are utilizing Merge. The explanation from Merge > Customer > Customer's Customer is very challenging to understand and also communicate back to. It makes it very difficult being on the customer end to understand how Merge does things.
What problems is the product solving and how is that benefiting you?
Merge allows for customers to self-link their own data into our platform. Merge allows us to say we integrate with multiple providers. However, there isn't feature parity across every provider, which presents many challenges when using Merge.
Excellent product and service that lets us focus on our core business.
What do you like best about the product?
With any SASS product, a key problem you will encounter is *HOW* to get your customer's employee data into your system. The first attempt is often to try and build your own integrations, which will work for a time but quickly gets out of hand as you expand the breadth of systems you support. Over the long term dealing with the headaches of keeping up with bespoke code as vendor APIs change and resolving issues can quickly become a business unto itself, sapping resources away from the core business functionality of your product.
Merge solves these problems by allowing you to integrate with a single unified API from your system and letting them deal with the bespoke nature of each vendor. They think of the quality of life improvements that anticipate our end customers' needs so we don't have to, and their support staff is excellent at resolving issues.
Merge solves these problems by allowing you to integrate with a single unified API from your system and letting them deal with the bespoke nature of each vendor. They think of the quality of life improvements that anticipate our end customers' needs so we don't have to, and their support staff is excellent at resolving issues.
What do you dislike about the product?
It can sometimes be challenging to tell what features are supported by what integrations from the documentation, but in a year of using Merge I've seen them strive to make continual improvements in this area. If you have a question, the support staff is only moments away.
What problems is the product solving and how is that benefiting you?
Maintaining bespoke vendor integrations was both error-prone and time-consuming for us. After building our Merge integration, we have been able to spend more time focusing on our core business problems which only begin *after* we get employees into our platform.
Great offering, backed with great support
What do you like best about the product?
Merge provides excellent support. Reaching out to them typically gets you a response within a day. Having confidence in a speedy response makes a difference when your time zones differ vastly.
Their product is relatively easy to integrate, and their dashboard is very informative.
Their product is relatively easy to integrate, and their dashboard is very informative.
What do you dislike about the product?
For an integration to be functional, they must import all the end-user data. They permit you to restrict what types of data to import, but there aren't ways to limit the data being imported. You have to import all the candidates; you cannot restrict the import to candidates you sent to Merge.
What problems is the product solving and how is that benefiting you?
Our customers use a variety of ATSs, and by using Merge, we don't need to integrate into each ATS. With a single integration with Merge, we benefit from having access to many ATSs.
Get to market quickly with many integrations
What do you like best about the product?
Merge has great documentation and support. Quick access to the team in a shared Slack channel to debug development and production issues. This helps our engineering team quickly get unstuck and gets us to market with a bunch of ticketing integrations.
What do you dislike about the product?
Merge's data models for certain integrations were missing fields that we needed for our use case, but the team was quick to respond to our requests and added them in for us.
What problems is the product solving and how is that benefiting you?
Merge helps us get to market quickly with many integrations in a new category. This means our engineering team doesn't have to spend months building out different integrations in the same category to support more customers.
Extremely solid integration intermediary tool
What do you like best about the product?
We use Merge exclusively for HRIS connections, however my experience has been overall excellent. The amount of heavy lifting that the API normalization does for us in making the various HRIS systems usable by our own application is enormous (which would take huge amounts of developer work to do). The UI is also extremely clean, and makes getting a grasp on our setup very easy.
What do you dislike about the product?
The biggest challenge that we encounter is the rigidity of the choices made by the normalization for the various Merge objects which we draw down - it is not uncommon that we have customers who want to use field X rather than field Y. While Merge does offer the ability to draw from the source data directly, at least in our case this would be an unrealistic amount of work to maintain, since the primary draw Merge for us is normalization. The team, however, is always expanding the use cases that can be covered and receptive to feedback and challenges.
What problems is the product solving and how is that benefiting you?
There are many HRIS systems out there, and Merge allows us to interact with a significant number of those, expanding the scope of customers that we can support.
Great Value add - fast service
What do you like best about the product?
Merge unlocks a lot of potential for our business, unlocking auth and integrations. There a few extra features we needed to take the plunge, and their fast response and turn around made it easy to make the decision.
What do you dislike about the product?
As of yet, some of the aforementioned experiment al feature have not had the best uptime. Some of that has been on our lack of knowledge for the platform, however so I am confident it will smooth out.
What problems is the product solving and how is that benefiting you?
Merge is allowing us to have one point of contact for all CRM integrations. It will hopefully reduce our dev time when needing to integrate with new systems and technologies
Got us started quickly
What do you like best about the product?
Merge got us started with our ATS system integration. We were able to get to a first pass very quickly. They have a nice postman library that included all the APIs and parameters that was very easy to use and allowed us to investigate the format and data. The implementation was well done and Mathew Dohrety has been a great help.
What do you dislike about the product?
Our use cases have expanded. We require real-time integration. This does involve more setup to get the webhooks working. I believe Greenhouse was a newer integration, so the API was changing as we went along.
What problems is the product solving and how is that benefiting you?
Our ultimate plan is to integrate with many ATS platforms, so Merge provides a canonical data model as well a standard set of APIs. Merge did help us in the beginning because we were able to get up to speed quite quickly. The greenhouse sandbox was also a great help.
We did have to add a data layer to transform fields. Merge was not providing the last updated date in the remote system, so we mapped that from the remote system. Merge does not guarantee an order, which is important to us, so we have done some tricks to get that right as best we can.
There is a tricky issue with the Greenhouse activity API. It is only available per candidate. Merge is able to provide us with all activities since a specific date.
We did have to add a data layer to transform fields. Merge was not providing the last updated date in the remote system, so we mapped that from the remote system. Merge does not guarantee an order, which is important to us, so we have done some tricks to get that right as best we can.
There is a tricky issue with the Greenhouse activity API. It is only available per candidate. Merge is able to provide us with all activities since a specific date.
Review for using Merge.Dev
What do you like best about the product?
The solution engineer was super insightful and presented in a very informative way and made everything easy to understand. The demo presentations were also super thought out, and I could tell they were putting themselves in the customer's shoes when they put it together. For example, they include possible road blocks, design decisions we would have to make, and possible solutions to address them.
What do you dislike about the product?
I would say there was limited documentation on how to use the Merge link component, it is pretty straightforward when you want something to work, but if I wanted to do more things with the element, I found myself going thru trial and error instead of having more documentation on what are all the inputs props, and the output props. Also, in what scenarios are Errors being outputted?
What problems is the product solving and how is that benefiting you?
It is solving the problem of having multiple custom logic for different types of ATS, and instead we can just use Merge and have everything to be more consisent.
Excellent customer support
What do you like best about the product?
The Merge API has allowed us to sync data for multiple customers in a consistent format regardless of the GL.
Working with the customer success team has been a great experience. They have spent a lot of time with us and answered any questions that we had.
Working with the customer success team has been a great experience. They have spent a lot of time with us and answered any questions that we had.
What do you dislike about the product?
There's a bit of noise in issue notifications, particularly around bad API keys for tables that we aren't syncing.
What problems is the product solving and how is that benefiting you?
Creates a common data model across multiple GL platforms.
Saved many engineering hours for integrating with 3rd party data
What do you like best about the product?
1 API to access data from many 3rd party systems. Low code solution. Great support.
What do you dislike about the product?
Documentation can be inconsistent. Some columns are missing from documentation. Descriptions of what columns are sometimes too brief. More templates for python scripts to get data from merge would be helpful as well.
What problems is the product solving and how is that benefiting you?
We want to get data from many different accounting platforms. Merge allows us to have one low-code solution that works with all accounting platforms.
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