Merge Unified
MergeReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
249 reviews
from
External reviews are not included in the AWS star rating for the product.
Unified API with HRIS and ATS to help you focus in your core business
What do you like best about the product?
Clean and simple Unified API to integrate with tons of HRIS saving a lot of development time. A good admin UI that supports developers and implementation roles to debug issues and help customers. Great technical customer care service with quick turnaround on fixes.
What do you dislike about the product?
When you are trying to implement slightly different cases (like information related to companies or others) there might be limitations in the target systems. We have encountered some missing implementations that we could solve with passthrough and with the quick turnaround of the Merge development team.
What problems is the product solving and how is that benefiting you?
Integration with HRIS systems in a unified way saves tons of development hours. Easily debugging issues related to permissions, and missing data from the interface itself.
Excellent customer service and building more integrations all the time!
What do you like best about the product?
Customer service is excellent and super responsive. Always available to troubleshoot any issues with myself and customers.
What do you dislike about the product?
Could do with more integrations and easier interface to extract mappings/data items that aren't automatically retrieved.
What problems is the product solving and how is that benefiting you?
Connecting to APIs
Solid product with exceptional customer support
What do you like best about the product?
Merge really simplified integrating with HRIS platforms for us - once we had the integration with Merge set up, we really were able to support a wide variety of systems for our customers. Their customer success team is awesome - they are very responsive to help tickets, but also go above and beyond, having a weekly meeting with us to discuss any issues that have been raised.
What do you dislike about the product?
Merge's product, while very good, is still a little immature. They have had some difficulty with some of their vendors, which causes a downstream effect on our customers. Generally, it's a tough problem, and I have a lot of sympathy for them, but there are definitely some opportunities to improve. We've also seen just a few growing pains from them related to scale.
The good news is that they have good enough customer support to handle these issues manually and help us out when we need it.
The good news is that they have good enough customer support to handle these issues manually and help us out when we need it.
What problems is the product solving and how is that benefiting you?
Without Merge, we'd need to integrate with a bunch of HRIS' one-by-one. That's both tedious and hard to maintain, and not really in the scope of our business. They also handle keeping documentation and instructions up-to-date, and handling errors and instability on our behalf.
An easy way to expand your integrations
What do you like best about the product?
There's a lot to like.
Their Common Data Model abstracts away the details when integrating with HRIS and Directory providers. It lets you quickly build consistent integrations with a variety of systems. When you start bumping into the limits of their models, they make it easy to see the raw data from the remote system. And if that still isn't enough, you can use their Passthrough Request API to make a specific API call without having to manage a second set of credentials.
The developer docs are very detailed, down to spelling out which data comes from which remote endpoint.
Their post-sales team (shout out to Kevin and Matt) has been great to work with. They're always quick to respond to questions and know the product inside and out.
Their Common Data Model abstracts away the details when integrating with HRIS and Directory providers. It lets you quickly build consistent integrations with a variety of systems. When you start bumping into the limits of their models, they make it easy to see the raw data from the remote system. And if that still isn't enough, you can use their Passthrough Request API to make a specific API call without having to manage a second set of credentials.
The developer docs are very detailed, down to spelling out which data comes from which remote endpoint.
Their post-sales team (shout out to Kevin and Matt) has been great to work with. They're always quick to respond to questions and know the product inside and out.
What do you dislike about the product?
When you're debugging, it's hard to find the logs for a specific linked account. I'd love to see them improve the UX in that area.
What problems is the product solving and how is that benefiting you?
Their Common Data Model gives allows you to build one integration and gain access to dozens of HRIS and Directory systems.
Great Tool to Optimize Opportunities
What do you like best about the product?
Merge gives an easy solution for our customers to connect their HR platforms to our platform to increase our value proposition to our customers. The tool minimizes the effort needed to connect to multiple platforms while enabling us to reach a broader addressable market. Furthermore, they have a great customer success team that is super responsive. This is important when a quick turnaround on customer issues is needed.
What do you dislike about the product?
While the tool is super helpful in minimizing development time, nothing is perfect. There is still some room for improvement in stabilizing connections and improving troubleshooting procedures.
On the same note, their product team moves fast in implementing changes.
On the same note, their product team moves fast in implementing changes.
What problems is the product solving and how is that benefiting you?
Fast onboarding of HR integrations to reach a broad clientele with our products
Quick spin up time, but slow to perfect
What do you like best about the product?
Merge gets past the initial hurdles of authenticating and syncing data with other platforms, so we don't have to. Combined with quick customer support, this allows us to focus on delivering an integration to our customers.
What do you dislike about the product?
New integrations from Merge require further testing to be sufficient for a robust integration, so our momentum gains from developing fast are traded for time spent in QA.
What problems is the product solving and how is that benefiting you?
Merge handles the authentication and the bulk of the data syncing when integrating with an ATS, which is work that needs to be done on a per-ATS basis, so having a unified data model speeds up our implementation time.
Building access management with Merge
What do you like best about the product?
Merge has saved us countless hours of development time. We are building an access management product. One of the most important flows in access management is supporting manager approval flows. Since manager data lives in HR providers, integrating with Merge has been essential for us. We do not have the development resources to support integrating with many different HR providers to pull manager data, so Merge has unlocked an essential use-case for us. Merge's ease of deployment was incredible. We were up and running after just a couple of days of development time. Merge has SDKs in most languages, so it was an incredibly straightforward integration process. Additionally, their admin dashboard is well-designed and intuitive. We also love the amazing, timely support we receive from the Merge team.
What do you dislike about the product?
Given Merge's amazing UI/UX and support, we have not had any substantial issues so far. It's hard to imagine how Merge can improve other than continuing to build more and more integrations!
What problems is the product solving and how is that benefiting you?
Merge solves several problems for our organization:
- Pulling manager data from different HR providers
- Pulling org structure / general user attribute data from different HR providers
- Pulling support ticket data from many different support ticket providers
This saves us many months of engineering resources maintaining many different integrations.
- Pulling manager data from different HR providers
- Pulling org structure / general user attribute data from different HR providers
- Pulling support ticket data from many different support ticket providers
This saves us many months of engineering resources maintaining many different integrations.
Amazing Product & Great Customer service
What do you like best about the product?
Merge cuts down the dev time and helps us focus on the real problems. Logs in Merge is a standout feature that a non-technical user can explore and understand. In addition to the product - Merge has outstanding customer service with insane response times.
What do you dislike about the product?
Reliability in data synchronisation - sometimes sync doesn't run due to handling edge cases, and I would prefer Merge to identify and proactively make a fix.However, this is understandable given that our product excepts data at the most granular level.
What problems is the product solving and how is that benefiting you?
Our product integrates with HRIS and ATS systems; Merge makes it more or less a single click to set-up up the integration. It cuts down dev time and customer onboarding time almost to nothing.
Greatly Expedites Integration Development
What do you like best about the product?
Merge's unified API model enables us to support multiple end integrations while just developing against their single API. Developing against 1 API has dramatically expedited our ability to ship integrations to users and open up more market share. Also, Merge support is always quick to respond and extremely helpful! Lastly, they were very helpful in providing access to test instances so that we could validate the functionality.
What do you dislike about the product?
Sometimes the unified model misses attributes that are uniquely important for a given integration, but this is an intrinsic shortcoming of any unified data model. I also think Merge could do better at tenanting linked accounts that share the same credentials instead of creating duplicate accounts or just one linked account shared amongst end users.
What problems is the product solving and how is that benefiting you?
Merge solves the decision of where to allocate eng time to build integrations. Instead, we just make the single integration with the Merge unified API and get access to the rest.
Merge is a lifesaver
What do you like best about the product?
Having run a company in the past that required us to seek out integrations every time we onboarded a client, we know first-hand how time-consuming and frustrating this can be. Merge has been a lifesaver for us and has saved us (& our customers!) significant amounts of time during onboarding. The team is communicative, friendly, and supportive of our business goals. Highly recommend Merge!
What do you dislike about the product?
Would love to see them integrate with more benefits providers but hopefully that's in the works!
What problems is the product solving and how is that benefiting you?
HRIS integrations are a core piece of our product and in the past, this has been a time-suck for both our team and our customers. Their speedy API makes it easier for us to onboard clients, and saves time all around.
showing 211 - 220