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Merge Unified

Merge

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249 reviews
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    Human Resources

Best-in-class Unified API

  • August 01, 2022
  • Review provided by G2

What do you like best about the product?
Impressive breadth of integrations, proactive support and customer success team.
What do you dislike about the product?
Company is the best solution on the market for HRIS connectors based on our extensive research, but is still a Series A company - there's plenty to build out, make more reliable, etc - just as you would expect.
What problems is the product solving and how is that benefiting you?
HRIS integrations - accelerated product development.

    Kara H.

Merge is life-changing

  • July 20, 2022
  • Review provided by G2

What do you like best about the product?
The merge support team is unbelievably responsive and the service is incredibly reliable. The development pace is unmatched (always shipping new things that helps with our roadmap).
What do you dislike about the product?
We would be willing to pay more on a fixed plan, but not with the annual commitment required with the enterprise plan (we had software trauma coming from a bad provider and didn't want to get locked into something that we wouldn't use) - would love some sort of a predictable monthly fee+ overage pricing model
What problems is the product solving and how is that benefiting you?
Merge makes my accounting integrations SEAMLESS. Without merge, you need to handle auth, get a ton of sandboxes, and go through the pain of going direct with accounting systems. With merge, they abstract out all of the headache of the integration while also providing the flexibility to hit the underlying api directly (which is critical when going deep with a connection). I cannot recommend them enough to folks building accounting integrations!

    Roy B.

Excellent Team, Excellent Product

  • July 15, 2022
  • Review provided by G2

What do you like best about the product?
The ease of use of their API, the breadth of their integrations, their friendly technical support team, and their flexible pricing.
What do you dislike about the product?
Nothing really. I can't think of any flaws they have. The product and their support team are terrific.
What problems is the product solving and how is that benefiting you?
Merge solves the problem of having to integrate with multiple systems in order to interoperate with companies that use various ATSs, CRMs, and HRISs.

    Tushar M.

Merge has product depth, and breath, and best customer service & success for any SaaS platform

  • July 14, 2022
  • Review provided by G2

What do you like best about the product?
Merge API platform is easy to integrate, and the product has helped us quickly onboard customers with the HRIS and ATS integrations. They have the best customer service of any SaaS platform I've used in the last ten years.
What do you dislike about the product?
Some functionality (API end-points) for certain platforms may be missing. But, they are honest and upfront in sharing accurate information about their platform capabilities. And are building at a very fast pace (Hint: Carta integration)
What problems is the product solving and how is that benefiting you?
We focus on building the core functionality of the business and can fully rely on Merge to deliver the integrations we need to HRIS, and ATS platforms.
Allows us to go to market faster and saves us time, from building our own integrations (and maintaining) them. Huge cost and time savings for a growing startup

    Jeff S.

Merge saves us time

  • July 06, 2022
  • Review provided by G2

What do you like best about the product?
Merge has saved our engineering team a considerable amount of time and has helped us deliver additional value to our customers. They have a large suite of HRIS systems that they are already integrated with, and are always cooperative to add more integrations as needed. Their documentation is excellent, and their support team has been super helpful whenever we have questions.
What do you dislike about the product?
Nothing! Merge is very easy to work with and their product does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
Merge lets us integrate with a bunch of HRIS systems out of the box. This lets us offer a simple interface for our customers to connect their HRIS systems so we can start offer them tools to automatically onboard and offboard their employee in our systems.

    David H.

Fantastic Customer Support, Product makes a complex problem easy!

  • June 27, 2022
  • Review provided by G2

What do you like best about the product?
By far the best part of Merge is the people behind it. Support is fantastic.
What do you dislike about the product?
The node SDK needs improvement, especially types.
There have been some outages recently that have affected our ability to launch.
What problems is the product solving and how is that benefiting you?
Merge gives us the ability to better support user provisioning for our platform. Many of our larger clients want more automation and Merge allows us to offer that across multiple HRIS applications.

    Emma M.

Makes integrating with third-parties a whole lot easier than it used to be!

  • June 23, 2022
  • Review provided by G2

What do you like best about the product?
The Merge team is SO responsive and helpful - fantastic customer support. Being able to add new integrations with minimal impact on our core product and feature development is a big win. Being able to monitor the API calls and view responses etc is also really helpful.
What do you dislike about the product?
The only thing I would really like is a feature so if an error code is returned eg 400 bad response, you can get email or slack alerts or something. Currently, if there is a problem we sometimes don't realise until our client reports it to us which isn't ideal. But knowing the rate at which Merge add new features I'm sure this will be coming soon!
What problems is the product solving and how is that benefiting you?
We no longer have to divert our core development team away from our roadmap when we need a new integration. This is speeding up our new feature and other work delivery.
Recommendations to others considering the product:
I would strongly recommend!

    Roan S.

Merge: A catch-all solution that catches most

  • June 17, 2022
  • Review provided by G2

What do you like best about the product?
Merge provides a suite of functionality that addresses a lot of the pain points of adding new integrations. You don't need to worry about rate limits, combing through logs to find what sort of connection errors your users are experiencing, or writing connection steps for every tool under the sun. Couple this with one of the best support teams in the business, and Merge is an easy recommendation.
What do you dislike about the product?
I think that the permissions per integration could be made a little more visible (e.g. does the user have to be an admin of the tool, or a user with specific permissions, etc). My only other issues with Merge are issues with the underlying services (funny formatting in some API fields, etc.). Merge does a good job normalizing the data, but it's not totally hands-free. You definitely need to validate some of the data that comes back from real-world users.
What problems is the product solving and how is that benefiting you?
Adding new integrations is time-consuming and resource-intensive. Merge takes a lot of the stress away immediately. It also saves the time and effort of having to set up accounts with every new tool (mostly).
Recommendations to others considering the product:
Don't be hesitant to ask questions. The team at Merge is very knowledgeable and can help you past any stumbling blocks you might encounter.

    Ulises I. O.

Outstanding Team. Incredibly helpful product

  • May 04, 2022
  • Review provided by G2

What do you like best about the product?
The hands-on proactive help and guidance
What do you dislike about the product?
Can't think of anything I dislike at all
What problems is the product solving and how is that benefiting you?
Merge has made it crazy simple for us to integrate with dozens of systems quickly. Helping us focus on the core mission of our company versus worrying about maintaining API's.


We've been using Merge since the early days. So we've been able to see them grow their capabilities and add additional support based on our specific needs. I've always been very impressed with how quickly they turn around an integration. Saving my team a lot of time and lowering our engineering costs.

    Poonam P.

Unified APIs for HRIS and ATS integrations. Merge is the future.

  • May 04, 2022
  • Review provided by G2

What do you like best about the product?
Below are some of the key points we would like to highlight.
- Simple and easy to use APIs for HRIS and ATS
- Merge Link helps to save time and effort for integration.
- Good documentation
- Best in class support

We are extremely happy with the results of our engagement with Merge team and highly recommend them.
What do you dislike about the product?
Nothing to dislike. Hope they continue to add more integrations.
What problems is the product solving and how is that benefiting you?
We helped our client integrate with Merge's HRIS using their Ruby SDK.

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