Merge
MergeReviews from AWS customer
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Incredible product.
What do you like best about the product?
Very easy unified data model for all HR systems. Turns mapping HR fields in complex systems like workday and UKG from a nightmare into something very manageable.
What do you dislike about the product?
Sometimes hard to search based on field values and parse the API logs
What problems is the product solving and how is that benefiting you?
Unified business data model for HR systems to connect our software to many HR systems
R&D leader
What do you like best about the product?
Easy to start with.
Good if you would like to have any integrations at once.
Good if you would like to have any integrations at once.
What do you dislike about the product?
The docs are so-so.
Most of the time, it feels like there is no support.
I can't get answers to share with my customers. I would never use this with customer-facing features.
With today's tools, building an integration using AI agent, it doesn't make sense to use merge as they have no support
Most of the time, it feels like there is no support.
I can't get answers to share with my customers. I would never use this with customer-facing features.
With today's tools, building an integration using AI agent, it doesn't make sense to use merge as they have no support
What problems is the product solving and how is that benefiting you?
Lots of integrations at once
Fantastic time-saver
What do you like best about the product?
I love how it streamlines customer data and makes it easier to find information about certain customers.
What do you dislike about the product?
Some of the features appear to be a bit complicated to apply to the data.
What problems is the product solving and how is that benefiting you?
It helps to save time that would be otherwise spent searching for customer data.
Merge.dev does what I never thought was possible.
What do you like best about the product?
The number of integrations is astounding. Implementing Merge.Dev gives access to so many companies, it's never going to lead to regretting the license.
What do you dislike about the product?
I'd like to see more sandboxes. It's next to impossible to verify a product integration against some of these companies without a hefty investment in accounts. It would be amazing to use merge.dev to prove out connections so you can be sure of what your product can support.
What problems is the product solving and how is that benefiting you?
One to many relationships with company integrations that are required for many of our deals.
Excellent product and service support
What do you like best about the product?
Fairly intuitive UI, wide support for HRIS systems, fantastic technical support. Good Support literature to aid in a fairly painless integration configuration by clients.
What do you dislike about the product?
Logs data not validated in a JSON ready format when downloaded, requires the use of another app to validate the JSON log data to review outside Merge. It would be nice to either have a JSON validator build in or have the logs data already validated prior to local download.
What problems is the product solving and how is that benefiting you?
User provisioning needs are met to a wide range of our clients. it takes away the need of developing custom in house integrations that take time and resources. Merge is able to meet a wide range of needs our clients have in terms of user provisioning.
Excellent support
What do you like best about the product?
The team is super responsive and thorough in their replies. They are extremely knowledgeable and always go above and beyond with their support.
What do you dislike about the product?
It is a complex tool, it would be great to receive some kind of basic onboarding training from the Merge team.
What problems is the product solving and how is that benefiting you?
investigating / troubeshooting API sync issues
Reliable CRM integrations that dramatically expanded our market reach
What do you like best about the product?
Merge's unified API solution made it incredibly easy to add 20+ CRM integrations in less than a week, which significantly expanded our total addressable market. The integrations are highly customizable and reliable - it's truly "set it and forget it." Their Field Mapping feature has been particularly valuable, allowing our customers with heavily customized CRM instances to easily map their unique data models. By using Merge, we've saved at least $450k annually in engineering costs by eliminating the need for ongoing maintenance and custom integration development.
What do you dislike about the product?
You're somewhat dependent on Merge's supported integrations rather than having complete control over custom-built ones. While their coverage is extensive and met our needs, teams should verify that their required integrations are supported before committing.
What problems is the product solving and how is that benefiting you?
Merge solved our need to support highly-customizable CRM integrations at scale without investing internal developer resources. Our product needs CRM data to help product teams understand the revenue impact of customer feedback, but building and maintaining these integrations ourselves would have diverted resources from our core product. With Merge, we were able to quickly add integrations with major platforms like Salesforce and HubSpot, as well as niche vendors, allowing us to serve a broader customer base. The automated maintenance and reliable performance have freed up our engineering team to focus on building our core product.
Merge for HR connections
What do you like best about the product?
Connecting to many HR systems was quite simple, a lot easier than if we tried this on our own. Their support and help along the way has been great.
What do you dislike about the product?
There are occasionally surprises and fees from the systems we are connecting to.
What problems is the product solving and how is that benefiting you?
It helped us connect our system to many HR systems quickly, and with great security. This enabled many features within our platform.
Merge.dev makes our life easier when we want to develop new features
What do you like best about the product?
Merge.dev simplifies feature development by eliminating the need for new integrations per customer. With a single integration, we can efficiently scale and reach a broader audience.
What do you dislike about the product?
Sometimes the Merge <-> Customer integrations are not fully synced and there are data we need to get going directly to the customer apis. But most of the cases there are workarounds.
What problems is the product solving and how is that benefiting you?
We leverage Merge to integrate data from our HRIS customers. Currently, we're enhancing our capabilities by retrieving data from the ATS and utilizing the passthrough feature for data push.
Seamlessly expanding our TAM
What do you like best about the product?
Merge has helped us efficiently expand our TAM, and sell to more companies. The products we have built on top of Merge's platform have been incredibly stable and scalable, and we have been very happy with the experience.
In addition, the sense of partnership we have from the Merge team is real, and very appreciated.
In addition, the sense of partnership we have from the Merge team is real, and very appreciated.
What do you dislike about the product?
Honestly, no dislikes. Their product is great and the team is fantastic.
What problems is the product solving and how is that benefiting you?
Easily expanding our integration set to be able to serve customers across the HR Tech ecosystem.
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