What do you like best about the product?

We use the Alida platform for our quant/qual online research community.

Alida’s strengths based on my experience:

1) Robust in-platorm survey programming tool that allows us to store all of our member and survey data in one place for easy analysis. We used to rely on an external tool to program surveys with advanced logic.

2) Flexible member data capabilities that allow us to create new profile variables and append external customer data as needed.

3) Modern look & feel of the Member Hub and improved survey-taking experience.

4) Smooth in-platform recruitment process that can be used for external recruits as well as internal referrals. Huge time saver compared to our previous recruitment process.

5) Impressive client support from the Alida team. They are collaborative, attentive, and dedicated to meeting our community’s unique needs.

What do you dislike about the product?

Currently, there are no moderator tools (in-platform messaging, backroom comments, etc) in the Member Hub and no way for members to easily track their points or activity completion history. This is a problem for our community, but Alida is actively working with us towards a solution.

What problems is the product solving and how is that benefiting you?

Alida provides the quant survey tools and member data management that were lacking in our previous platform. We have much better analysis capabilities now.