Seamless transition and improved customer experience
After our existing solution was sunset with little notice, we needed an urgent replacement and learnt of Sequence Shift. Whilst apprehensive at first as to the simplicity and ease of implementation the solution. We found the SS team to be very knowledgeable with their product, and very helpful and flexible with supporting us through design, configure and test phases. This gave us the confidence to proceed to implementation and subsequent go live was very simple and straightforward with the entire project running for a little over a month. The production go live was simple and painless with no issues nor loss of service. We now have a much improved solution that provides a better experience to our customers, call centre operators and our technical team. Highly recommended.
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