I use Tanium for patching operating systems, upgrading applications, and watching and maintaining Windows endpoints.
Tanium Inc Cloud
Tanium IncExternal reviews
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Has significantly improved patching success and real-time visibility across endpoints
What is our primary use case?
How has it helped my organization?
Our patch rates have never been better. With Tanium, we see a big difference in patching efficacy.
What is most valuable?
The ability to run real-time queries is highly valuable. This allows us to get data back about our endpoints as soon as we need it instead of waiting for inventory check-ins.
What needs improvement?
I would love to see more new user training available on their site.
For how long have I used the solution?
I have used the solution for 10 years.
What's my experience with pricing, setup cost, and licensing?
It is worth the cost, so go for it.
What other advice do I have?
I love it. The insights we gain from our endpoints and the management capabilities that Tanium provides have been a boon to our operations and security. We feel much better since running Tanium and supporting other Tanium customers.
Adapting management tools to meet secure environments while leveraging strong dashboard capabilities
What is our primary use case?
We initially conducted a proof of concept with Tanium, but we ended up using Patch My PC on the Windows side and a plugin called Superman for Jamf on Mac devices. Our environment is highly restrictive with no administrative rights, which led to limitations with some solutions.
What is most valuable?
Tanium provides a comprehensive suite for managing devices, not just patching. The dashboard and backend services offered by Tanium are excellent. However, in our specific environment, we couldn't fully utilize these features due to security constraints.
What needs improvement?
Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment.
For how long have I used the solution?
I tested Tanium in the first half of last year.
How are customer service and support?
I can't recall if we used Tanium's professional services. With Patch My PC, we worked with a third-party reseller who provided an engineer to help configure the service, which was very helpful.
How would you rate customer service and support?
Positive
What about the implementation team?
With Patch My PC, we worked with a third-party reseller who provided an engineer to help configure the service.
What's my experience with pricing, setup cost, and licensing?
Patch My PC was significantly cheaper compared to Tanium. Full suite solutions like Tanium have similar price ranges based on list prices, but real prices vary after negotiations.
Which other solutions did I evaluate?
We evaluated Tanium and some other full suite solutions that manage not just patching but also reboot management, application installation, and service management.
What other advice do I have?
Tanium is a very good product and I would rate it eight or nine out of ten. It's a great tool for central management and patch management for devices. I would definitely consider it for future use, provided we can address the root account issues.
Effective compliance and inventory management impress while leaving room for improvement in overall experience
What is our primary use case?
The primary use case for Tanium is compliance, patching, and inventory as part of the core functions.
What is most valuable?
I find the inventory and compliance features of Tanium to be the most impressive. They are very effective for endpoint security, and the solution is scalable and easy to install without any problems.
What needs improvement?
While there is always room for improvement, I am pleased with Tanium.
For how long have I used the solution?
Tanium was commissioned two to three months ago, making it relatively new to us.
What was my experience with deployment of the solution?
Tanium is a very scalable and easy-to-install solution. We did not experience any problems during deployment.
What do I think about the scalability of the solution?
I find Tanium to be very scalable.
How are customer service and support?
So far, I am satisfied with their customer service. I would rate their technical support as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup took about three weeks, including testing and configuring, with the first results viewable after about three to four weeks.
What about the implementation team?
We did the majority of the implementation ourselves, with a bit of support from Tanium.
What was our ROI?
The return on investment is a bit on the higher side, but due to its completeness, if we can get rid of other solutions or combine multiple tasks with it, it is reasonable.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the higher side. However, to make it economically viable, you need to have a considerable setup to find your return on investment in reducing management time.
Which other solutions did I evaluate?
I looked at Trellix versus Tanium.
What other advice do I have?
For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it economically viable. I would recommend it to others with a similar use case. The solution fits the bill at the moment for what we try to do with it. I would rate Tanium at seven and a half to eight overall.
Immediate results in patching promptly address vulnerabilities
What is our primary use case?
What is most valuable?
It's a little difficult, however, I get results immediately once I start patching something. When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes. This is a pro because most patching tools take a while to reflect changes, but Tanium updates quickly.
What needs improvement?
When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task. It would be easier if Tanium provided the patches directly. Some other brands provide the patch with a direct download link, which facilitates the process.
Also, I feel that if there were more detailed documents and remediations readily available online for troubleshooting, especially more up-to-date information, it would be beneficial. Currently, some resources online are very out-of-date.
For how long have I used the solution?
I have been using Tanium for the last three or four years.
What do I think about the stability of the solution?
I would rate stability around mid-level. I haven't noticed severe problems, however, don't feel entirely confident in marking it as very stable.
What do I think about the scalability of the solution?
The solution is scalable, and I would rate it seven out of ten on scalability. I haven't faced any significant limitations.
How are customer service and support?
Customer service is good. However, I would appreciate more comprehensive documentation for troubleshooting.
How would you rate customer service and support?
Neutral
What other advice do I have?
If there was a feature that could group devices with similar problems for troubleshooting, it would be beneficial.
Overall, I rate Tanium an eight out of ten.
Managable endpoints
What do you like best about the product?
Explore the clients with location and manageable scans could be run for all categories
What do you dislike about the product?
Yet to explore and make complete use of discover
What problems is the product solving and how is that benefiting you?
We can easily track clients with managed and unmanaged interfaces and let the packages or solutions into it via tanium
Tanium Discover - A discovery tool that help you to understand your network and asset
What do you like best about the product?
Tanium discover helps to scan the network to uncover any asset that might been overlooked or forgotten. It also identifies whether the discover host is onboarded to tanium already. It has various level of scanning method that is suitable for all kind of environment.
What do you dislike about the product?
High learning curve as you might unintentional discover certain network you don't want to see. Example user's home network. You will have to whitelist user's home ip address range to prevent tanium discover from scanning it.
What problems is the product solving and how is that benefiting you?
It identifies which device is unmanaged and network interface that you might not be aware about. Helps us to ensure that our devices are all managed and remove unused network interfaces.
Tanium Discover
What do you like best about the product?
Detailed device data: It provides a rich set of information for each discovered device, including hostname, MAC and IP addresses, operating system, open ports, and historical data like first and last seen timestamps. This allows for better asset management and informed decisions.
What do you dislike about the product?
On-premise management: By default, Tanium Discover requires on-premise infrastructure management, which adds complexity for some users. This can be a burden for organizations that prefer cloud-based solutions
What problems is the product solving and how is that benefiting you?
Tanium Discover solves problems for IT professionals and organizations by providing a comprehensive view of their IT infrastructure.
Security: By knowing exactly what devices are on the network and their configurations, IT teams can identify vulnerabilities and implement security measures more effectively.
Security: By knowing exactly what devices are on the network and their configurations, IT teams can identify vulnerabilities and implement security measures more effectively.
Offers reliability and efficiency to users
What is our primary use case?
I use the solution in my company for reporting, software delivery, and patching. The tool is similar to SCCM.
What is most valuable?
The most valuable feature of the solution stems from the fact that it works like SCCM. The fact that it doesn't require on-premises infrastructure is one thing I like about Tanium XEM.
What needs improvement?
There are some bugs in the product. The tool needs to improve in the area of reporting. Even though the reporting part of the product is powerful, my company has observed that there are some glitches in the reports.
For how long have I used the solution?
I have been using Tanium XEM for a year and a half.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Around 25,000 people in my company use the product.
How are customer service and support?
The solution's technical support is very responsive. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
Actually, I wasn't involved in the setup or implementation phases of Tanium XEM, so I am not that much aware about it.
The product's installation phase was straightforward.
The solution is deployed on the cloud and on-premises models.
Which other solutions did I evaluate?
I evaluated products like Workspace ONE, SCCM, and Intune against Tanium XEM. My company chose Tanium XEM.
What other advice do I have?
The real-time visibility offered by the product has impacted our company's IT operations, and I can say that it is a user-friendly or admin-friendly product.
I recommend the product to others since it is a powerful solution. The product is reliable and efficient. The product vendors are helpful, and they try to engage with the customers and improve the product.
In terms of the benefits offered by the product, it is a powerful tool where the vendor offers support to users.
I rate the tool a nine out of ten.
Unveiling the Power of Tanium Cloud
What do you like best about the product?
There are some important points which I like most about Tanium Cloud:
Real-Time Visibility
Endpoint Management
Security Capabilities
Scalability
Speed and Performance
Comprehensive IT Operations
Unified Platform
Adaptability to Remote Work
Real-Time Visibility
Endpoint Management
Security Capabilities
Scalability
Speed and Performance
Comprehensive IT Operations
Unified Platform
Adaptability to Remote Work
What do you dislike about the product?
There are not many, but a few important things that were problematic for Tanium Cloud
1. Constant TSE errors for Windows Machine
2. Vulnerability database is not timely updated
3. Patch Management issues with Ubuntu servers
1. Constant TSE errors for Windows Machine
2. Vulnerability database is not timely updated
3. Patch Management issues with Ubuntu servers
What problems is the product solving and how is that benefiting you?
Using Tanium Cloud for:
1. Vulnerability management
2. Patch Management
3. Endpoint Management
1. Vulnerability management
2. Patch Management
3. Endpoint Management
Stable product with an ability to build complex roles
What is our primary use case?
We use Tanium as an EDR solution for managing end-user devices and servers.
What is most valuable?
The product is granular and can build complex roles compared to other EDR vendors.
What needs improvement?
Tanium's dashboard UI could be similar to CrowdStrike.
For how long have I used the solution?
We have been using Tanium for two and a half years.
What do I think about the stability of the solution?
The product is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability a seven out of ten. It is suitable for medium-sized businesses.
How are customer service and support?
We contacted the technical support team with the help of a third-party vendor. They were able to solve 90% of the cases.
How was the initial setup?
I rate the initial setup process a seven or eight. It takes five days to complete.
What's my experience with pricing, setup cost, and licensing?
The product's pricing differs from region to region depending on negotiations and the number of endpoints.
What other advice do I have?
I advise others to go through the product's documentation. It is very helpful. I rate it an eight out of ten. They could improve the UI.
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