What do you like best about the product?

Dropsuite is easy to configure, using a service principle application instead of global administrator access like other solutions, and the ability to automatically licence using a CSP is great. Restores of recent data are quick and the retention period is amazing. We use Dropsuite across all 365 tenants and appreciate how easy it is to deploy and maintain. When we've had to contact support via our CSP and Dropsuite, they've been useful and provided detailed scripts and information to resolve typical errors.

What do you dislike about the product?

The UI when completing a restore is very clunky. There are restrictive folder limits when looking for SharePoint sites, and the emails don't always structure themselves in folders as you'd anticipate. Restoring older data is very very slow but it still works great. The Autotask integration duplicates licences on contracts, and needs some work, but it's still a newer feature.

What problems is the product solving and how is that benefiting you?

Microsoft 365 backups cannot be trusted, and are not reliable or straightforward to use. Dropsuite gets around that by offering an affordable, dependable alternative.