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Reviews from AWS customer

55 AWS reviews

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    reviewer1455381

Managed clusters provide simplicity but initial setup requires more knowledge

  • May 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use cases for Amazon EKS are securing the clusters and providing mesh gateways between the clusters.

What is most valuable?

The features that I find useful in Amazon EKS are Istio, Webhooks, service accounts, and ReplicaSets with different service accounts and accounts that we work with.

The main benefits that I received from using Amazon EKS are that it is a managed cluster and offers simplicity.

What needs improvement?

I am not the right person to ask what could be improved in Amazon EKS to make this tool better for the next release. A continuation of the managed pieces would be beneficial because there is no integration of clusters. They are all separate with no real managed cluster type of capability.

For how long have I used the solution?

I have been working with Amazon EKS for about 3 and 1/2 to 4 years.

What was my experience with deployment of the solution?

The initial setup for Amazon EKS is not straightforward. Kubernetes is not an easy technology because there are many technologies in the cluster. You need to understand infrastructure code to deploy it and understand all of the requirements alongside it. You cannot simply request deployment of EKS clusters as it does not work that way.

I would rate the setup for Amazon EKS as a three because I need to have other technologies and other tool sets to make it work. I cannot just go through Amazon's console and request a three-node cluster deployment because that does not work.

What do I think about the stability of the solution?

Regarding stability, Amazon EKS is stable. Once it is up, it works. I would rate it as a nine.

What do I think about the scalability of the solution?

For scalability, Amazon EKS is scalable. I would rate it as a nine.

How are customer service and support?

I have never contacted customer support for any issues on Amazon EKS.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

The solutions I evaluated before working with Amazon EKS include Grafana, Prometheus, K9s, Istio, and Consul.

The main benefits in Amazon EKS compared to those tools are that it is a different tool set completely, and they provide better visibility and connectivity.

How was the initial setup?

The initial setup for Amazon EKS is not straightforward. Kubernetes is not an easy technology because there are many technologies in the cluster. You need to understand infrastructure code to deploy it and understand all of the requirements alongside it. You cannot simply request deployment of EKS clusters as it does not work that way.

I would rate the setup for Amazon EKS as a three because I need to have other technologies and other tool sets to make it work. I cannot just go through Amazon's console and request a three-node cluster deployment because that does not work.

What other advice do I have?

I suggest understanding the entire form before understanding Kubernetes. I would rate Amazon EKS as a seven out of ten because Kubernetes across all CSPs is complicated. I do not think it is an easy technology to give it anything more than a seven.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Sâmeque Mendes

multi-application deployment using advanced networking and autoscaling features

  • April 28, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use Amazon EKS to provide the computing power for my applications. We have over thirty clusters in Amazon EKS. Our team uses Amazon EKS to deploy new applications using Helm and to manage our infrastructure. We use Amazon EKS to scale and deploy more applications using different namespaces. Amazon EKS services help us provide clusters where we deploy APIs, services, cron jobs, and other applications to support our services.

What is most valuable?

The features I find most valuable in Amazon EKS include the VPC CNI, which provides networking inside the cluster, and the EBS CSI driver, which is an example of the add-ons used with Amazon EKS. Kube-proxy for DNS is also a valuable feature. The features we use for managing container applications, like scheduling and scaling, simplify our use of Amazon EKS.

What needs improvement?

I would like to see improvements in the management capabilities that are native to AWS for Amazon EKS. Our current use involves using a different tool to administer the management, and I believe enhancing this aspect would be beneficial.

For how long have I used the solution?

I have been using Amazon EKS for four or five years, mostly in financial services.

What was my experience with deployment of the solution?

During the initial setup, I needed to learn about Docker, networking, and microservices, which was a challenge as I didn't have a background in microservices. My first application took three months to deploy, but now, with automation and CI/CD, we can deploy cycles of twenty applications swiftly. Initially, two people were required to deploy Amazon EKS.

What do I think about the stability of the solution?

Amazon EKS is very stable, and when properly configured, I rate it ten out of ten. In my notes, it's a nine. I did experience some challenges with network stability but was able to resolve them with AWS technical support.

What do I think about the scalability of the solution?

We use the Horizontal Pod Autoscaler (HPA) to provide elasticity to our applications. This allows us to scale our applications or APIs as needed, offering reliability through the automation of scaling processes. I rate the scalability as higher than eight.

How are customer service and support?

Technical support from AWS for Amazon EKS is excellent. I rate it eight out of ten. Recently, we faced a network issue, and AWS technical support provided guidance to resolve the problem successfully. Their support was crucial for directing our efforts and solving our IP-related issues.

How would you rate customer service and support?

Positive

How was the initial setup?

My first experience with Amazon EKS was difficult, and I would rate the initial setup as two because it was challenging without prior experience in microservices. However, after the initial setup, my perception improved, and I now rate it as five or six.

What about the implementation team?

Two people were necessary to deploy my Amazon EKS.

What's my experience with pricing, setup cost, and licensing?

We are making a significant effort to transform our usage of Amazon EKS, which was previously rated as eight or nine in terms of cost. Now, it stands at six or seven due to optimizing our workload.

What other advice do I have?

Overall, I rate Amazon EKS as a nine out of ten. It's a very stable and reliable product.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    AK

eks 1.32 release plan

  • April 24, 2025
  • Review from a verified AWS customer

Hi
When is eks 1.32 release planned for this?
AWS support eks 1.32 with AL2, why is it not being released by CIS?


    Rock Wang

Managing complex environments effortlessly while focusing on growth

  • April 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use Amazon EKS for managing production environments. I have worked for different companies over the past three years, managing microservice applications on Amazon EKS to deploy application code to the environment, including the production environment. We use DevOps methodology to deploy these services.

What is most valuable?

The most beneficial aspect of Amazon EKS is that it helps manage the Kubernetes master node, so I don't need to maintain the master node, including tasks like upgrading. This allows me to focus on business code. If using services like Fargate, I only need to maintain my workload, simply uploading code that will be deployed to the Kubernetes cluster. This is especially beneficial for startup companies that lack the technical resources to manage the Kubernetes cluster. Furthermore, Amazon EKS allows me to utilize Kubernetes cluster-level expansion. If there’s insufficient resource on a machine, the cluster can automatically expand to add new nodes.

What needs improvement?

Although Amazon EKS is popular, there are areas for improvement. It could support more scenarios and plugins. Currently, some third-party plugins, like certain network plugins such as Weave CNI, might not be fully supported. 

For how long have I used the solution?

I have been working with Amazon EKS for more than three years.

What do I think about the stability of the solution?

I haven't found any performance issues with Amazon EKS so far. To avoid potential performance issues, it is important to plan resources initially, ensuring there are enough compute resources like nodes to host applications.

What do I think about the scalability of the solution?

Amazon EKS is very scalable, but scaling can sometimes cause trouble. When Amazon EKS scales up or down, there might be occasional intermediate pod interruptions, though it's rare.

How are customer service and support?

I have escalated some questions to AWS tech support before. I once faced a random issue where a pod abruptly shut down and restarted. Upon escalation, AWS helped me find the root cause. Overall, I would rate AWS tech support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Azure AKS and some exposure to Google GKE. However, I mostly have experience with Amazon EKS.

How was the initial setup?

When I first set up Amazon EKS, I faced challenges because there are different setup methods. Using the console does not align well with DevOps. It is better to use EKS CTL or Terraform's IAC tools. Configuring role permission policies is the most challenging part, ensuring Amazon EKS has access to different services or databases.

Which other solutions did I evaluate?

I have experience with Azure AKS and some exposure to Google GKE.

What other advice do I have?

I would recommend Amazon EKS for large companies, especially banks, due to AWS's extended support for Amazon EKS, its availability, and reliability. Amazon EKS offers a strong solution as part of a full suite, but it should be integrated with services like Lambda for a complete solution. On a scale of one to ten, I rate Amazon EKS an eight because there is still room for improvement. The overall product rating is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2677686

Configuring infrastructure efficiently and suggesting UI improvements for a smoother deployment

  • March 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

I deal with application development. I have used AWS services for configuring elastic search, deploying in pods, and using the CI/CD pipeline with Jenkins to build and deploy applications.

What is most valuable?

Amazon EKS allows upscaling and downscaling by reallocating resources. It is possible to configure everything, monitor applications, and perform routing in pods, securing the application with whitelisting. Datadog can be used to trace applications for performance issues or errors. It is an effective platform for cloud operations on AWS, similar to its counterpart on Azure.

What needs improvement?

There is room for improvement in making Amazon EKS less error-prone when writing on the YAML file. A UI could help generate config files, simplifying the process for developers who are not architects. It is very time-consuming, and companies often expect developers to do everything, which can be overwhelming.

For how long have I used the solution?

I have used AWS for three or four years, specifically for Amazon EKS for two years.

What was my experience with deployment of the solution?

It is not easy to configure Amazon EKS, and it requires very detailed attention to configuration and deployment. It can be error-prone and time-consuming to redeploy until a stable configuration is achieved.

What do I think about the scalability of the solution?

Amazon EKS is effective for scalability, providing features for upscaling and downscaling resources as needed.

How are customer service and support?

Their technical support team is good, but they do not instruct on what to do. Having to know what questions to ask is essential. The documentation is adequate but could include more practical insights.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The pricing structure is beneficial for large companies who pay for what they use, but it is not affordable for startups. Offering a free version could help small companies.

What other advice do I have?

Overall, Amazon EKS is a great technology, but the knowledge required to use it is scarce. It is a skill in itself, and developers must undertake multiple roles, which can be difficult. I rate Amazon EKS a seven because it is not easy for developers to configure without a solid base of knowledge.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Venkatramanan C.S.

Amazon EKS: Why It Shines, Where It Struggles, and How It Can Improve

  • November 20, 2024
  • Review from a verified AWS customer

What is our primary use case?

I am working mostly on AWS infrastructure services, such as EC2, EKS, RDS, CloudFormation, IAM, and CloudWatch. I have around one year of experience with Kubernetes and have been using AWS services continuously for three years. My responsibilities include working on server storage, containerization, monitoring, and access policies.

What is most valuable?

Simplifies Kubernetes setup and management.AWS handles cluster upgrades, patches, and availability.Seamlessly integrates with AWS services like IAM, CloudWatch, and VPC.Access to advanced networking, security, and monitoring tools.EKS automatically deploys the Kubernetes control plane across multiple AWS Availability Zones for fault tolerance.

What needs improvement?

  • EKS incurs an additional management fee ($0.10 per hour per cluster) along with EC2 or Fargate costs.May be expensive for smaller workloads compared to alternatives like AWS ECS.Requires expertise to configure and manage Kubernetes resources effectively.Networking (e.g., setting up VPCs, subnets, and service endpoints) can be complex.Simplifies managing multiple Kubernetes clusters, especially for organizations with hybrid or multi-region setups.Integrated dashboards for Kubernetes metrics, logs, and traces.Simplifies observability without needing third-party tools.
  • For how long have I used the solution?

    I have around one year of experience using Kubernetes with AWS.

    What do I think about the stability of the solution?

    In my project, AWS EKS has shown stability without any issues.

    What do I think about the scalability of the solution?

    EKS offers excellent scalability, especially compared to Docker Swarm. The ability to scale based on requirements by deploying additional containers is a strong point for Kubernetes.

    How are customer service and support?

    I have not contacted technical support regarding EKS.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have explored Google Kubernetes Service in my personal projects but did not work on any other Kubernetes projects before EKS.

    How was the initial setup?

    The initial setup is relatively straightforward when using the AWS Management Console. Setting up clusters and nodes is simplified through AWS's interface compared to on-premises. It took approximately 15 to 20 minutes to complete the setup.

    What's my experience with pricing, setup cost, and licensing?

    I do not have specific details on EKS's pricing and licensing compared to other services. However, in general, deploying in the cloud offers lower latency and high availability and reduces manual intervention and responsibility, leading to some operational efficiencies.

    Which other solutions did I evaluate?

    I have worked with Google Kubernetes Service in my personal space but have not evaluated others for professional use.

    What other advice do I have?

    For large-scale enterprise solutions, Kubernetes is recommended due to its scalability. Despite costing considerations, EKS alleviates the burden of procedural complexities, making it suitable for enterprise-level applications.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)


      reviewer1426713

    Has good scalability features

    • November 12, 2024
    • Review from a verified AWS customer

    What is our primary use case?

    The primary use case for Amazon EKS involves microservices and micro frontends.

    What is most valuable?

    The most valuable features of Amazon EKS are its scalability features.

    What needs improvement?

    There is room for improvement in the interface of Amazon EKS. Additionally, they are involved in activities like pipeline management, pod checking, and error logging, which could suggest areas for further improvements.

    For how long have I used the solution?

    I have more than three years of experience working with Amazon EKS.

    What do I think about the stability of the solution?

    I would rate the stability of Amazon EKS ten out of ten, indicating it is highly stable.

    What do I think about the scalability of the solution?

    I would rate the scalability of Amazon EKS an eight out of ten, suggesting it has high scalability.

    How are customer service and support?

    I do not have experience contacting Amazon's technical support.

    How was the initial setup?

    I was not involved in the setup of Amazon EKS.

    What other advice do I have?

    I would recommend Amazon EKS to other people for various reasons. That said, I also rate this solution seven to eight out of ten overall.


      reviewer1280193

    With the serverless option, you can deploy everything and AWS handles the infrastructure

    • November 11, 2024
    • Review from a verified AWS customer

    What is our primary use case?

    Amazon EKS is used as a container orchestration platform. Customers use it to develop applications which are containerized and need to be deployed. Kubernetes is the most popular platform across the industry.

    How has it helped my organization?

    Amazon EKS offers replatforming and migration capabilities to our customers, enabling them to move from AWS to other platforms like AKS with minimal changes. It has also helped in smooth integration with other AWS services, especially API gateways and databases.

    What is most valuable?

    The serverless capability of Amazon EKS is quite valuable. Earlier, it was necessary to know the exact configuration, including the number of pods and nodes. Now, with the serverless option, you can deploy everything and AWS handles the infrastructure.

    What needs improvement?

    Amazon EKS could improve in its pricing model, particularly for medium-sized customers who might find the support costs high.

    For how long have I used the solution?

    I have used Amazon EKS for the past five to six years.

    What do I think about the stability of the solution?

    I rate the stability of Amazon EKS as ten out of ten. It is highly stable.

    What do I think about the scalability of the solution?

    Amazon EKS has high scalability. It can scale very well according to needs, and it doesn't have any issues with scalability.

    How are customer service and support?

    Amazon's technical support is quite good, especially for those who purchase support services. As a partner, we receive excellent support due to our relationship with Amazon.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of Amazon EKS is much less complex compared to setting up Kubernetes manually on Linux virtual machines, as it takes away the complexities of installing and configuring everything.

    Which other solutions did I evaluate?

    We have experience working with both EKS from AWS and AKS from Microsoft Azure, as well as Google GKE.

    What other advice do I have?

    For those who are Amazon customers and want to deploy containerized applications, Amazon EKS is the best option.

    I'd rate the solution ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)


      Vipin Vikraman

    The integration and stability are clear and reliable

    • November 07, 2024
    • Review from a verified AWS customer

    What is our primary use case?

    Our primary use case is related to our ecommerce solution, which is very high in terms of data in the database and products. It has one hundred thousand first line items. We developed a system connected with AWS services to translate search keywords into different languages and improve search results accuracy on our ecommerce site.

    How has it helped my organization?

    The scalability has really helped us a lot in enhancing the customer experience and ensuring quick results. The ROI is really good, especially when compared with other services on-premises.

    What is most valuable?

    Amazon EKS provides good support. The integration and stability are clear and reliable. The scalability is excellent, allowing us to efficiently handle customer experiences and improve operational efficiency.

    What needs improvement?

    Sometimes, we face minor connectivity issues. However, it depends on the applications we are using. Improvement might be needed based on different use cases.

    For how long have I used the solution?

    We have been using it since 2015.

    What do I think about the stability of the solution?

    The stability of Amazon EKS is clear and reliable.

    What do I think about the scalability of the solution?

    Amazon EKS's scalability is clear and has improved our operational efficiency a lot.

    How are customer service and support?

    The customer service and support are good, and we have a paid subscription that provides priority support.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was handled by third parties. It involved some complexities, and appropriate inputs were necessary.

    What about the implementation team?

    We worked with a third-party team for implementation, including many developers.

    What was our ROI?

    We did several ROIs, which showed positive results. It's particularly beneficial compared to investing in hardware.

    What's my experience with pricing, setup cost, and licensing?

    The licensing cost is acceptable.

    What other advice do I have?

    Before implementing, ensure thorough research and ROI analysis. The implementation should be handled by experienced personnel.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud


      reviewer2543025

    Simplify and speed up cluster management and handles scaling well

    • September 12, 2024
    • Review provided by PeerSpot

    What is our primary use case?

    We use EKS in our company to run containerized applications. I work in the container ecosystem team, and we manage EKS clusters for our developer teams so they don't have to. We provide them with the necessary tools to run on top of the cluster.

    EKS helps us simplify and speed up cluster management. We don't have to take care of cluster updates; we just initiate the update, and AWS handles it. The same goes for some of the AWS-managed add-ons.

    How has it helped my organization?

    The biggest improvement is that we now have more time. When we shifted the responsibility of cluster management and updates to AWS, we had more time to develop solutions that make life easier for the developers. 

    Application deployment is more automatic. They don't have to issue cluster commands; they can simply do a commit into our internal GitHub Enterprise, and our tooling will deploy or update the application on the cluster. That's probably the biggest benefit because we had time to develop such solutions.

    What is most valuable?

    From my personal perspective, I think it's good that we can use AWS CLI to manage the cluster, and that way, we can automate the work via scripts. Of course, the way that we just issue a command and AWS handles the work, like with cluster updates, is also valuable. That's probably one of the reasons why we use it.

    What needs improvement?

    Sometimes I have trouble because, in our corporate network, there are various networks, etcetera. It's difficult to connect to some of the clusters, and it's easier to go through the UI when troubleshooting something. At some points, the UI seems limited to me with the functions it provides. 

    You can get information like what kind of port is running on the cluster, but I haven't really explored the UI so far, so it's difficult for me to see the logs, for example. Or sometimes, you are only limited to the basic Kubernetes things. 

    We have certain customizations installed in the cluster, and for that, you really have to use kubectl from the command line. You are not able to use the EKS UI to list certain custom resources. So maybe there can be some kind of improvement, but maybe it's just me that I haven't really explored the UI that much.

    For how long have I used the solution?

    I have been using it since February. 

    What do I think about the stability of the solution?

    I don't really remember any issue with EKS, the product from AWS as is. There can be some issues when there is a bigger outage on the AWS side; it's either some kind of network outage when we cannot reach AWS itself or something similar, but I wouldn't blame EKS for it.

    When we had problems with the cluster itself, I think it was more about some issue that either we as a team introduced by human error, from some configuration mistake, or our customers sometimes made mistakes. And maybe there are issues when the application running on top of EKS somehow gets into some loop or something and then doesn't work correctly, but I wouldn't really attribute that to EKS.

    Because I've been in the team for a short amount of time, I don't really remember any big issue that was caused by EKS itself in the past six months at least.

    What do I think about the scalability of the solution?

    It is scalable. We use the cluster autoscaler tool that spins up a new node when we need more, and that works nicely. So I think from the scalability point of view, it's okay. 

    In the last six months, I don't really see any issue with scalability. We run around one hundred clusters. Some of them are quite small, really just the basics where we are running free master nodes in the free availability zones, just to make things according to best practices. So, really a minimal cluster. 

    And there are also some really big clusters with over a hundred worker nodes. Overall, I think it's quite big. And with EKS, we are able to manage it quite well.

    How are customer service and support?

    I have some experience with AWS support, and it was good. We were trying to solve something with one of the add-ons, and I think we solved it within a couple of days. We even had a call with one of the support engineers. So I think it worked out well. 

    The issue was regarding one of the AWS-managed add-ons. I remember that we clearly had some kind of misunderstanding between us and technical support, and it seemed like either we were not able to explain it correctly or the guy wasn't able to understand us. But I remember that somehow we solved that issue. So at the end, it was okay.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The deployment process of EKS was done before I joined the team.

    For me, EKS UI is nice, and it was quite easy for me to get familiar with. I find the AWS CLI quite nice to use as well. I've been working in IT for some time now, so I have some level of experience. I guess these things come sort of naturally to me now, such as how to use the tools that are provided by companies. It's usually no issue for me.

    From the maintenance point of view, I don't know much about how things are backed up, etcetera. I think that is exactly why we use EKS because we don't really have to take care of cluster backups. We can simply issue a command, and the cluster will update. If we were to do cluster updates manually, it would be more work. We would have to update the worker nodes and then update the master node one by one. AWS now handles all of this. So I think from the maintenance point of view, it's great, and that's why we use it because it's now much more simple and faster for us.

    What was our ROI?

    We still see the benefits of using this solution because we are using it. And we actually plan to transfer all our workloads to EKS if things were ideal. But for some legal reasons, we still have to manage some on-premise clusters, but I think the benefits are there.

    What other advice do I have?

    If you have the money, I would recommend the EKS product to other users who are looking into implementing it. It's a good tool. It really takes some of the management burden off your back.

    Overall, I would rate it an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises