In my latest job, I was working with microservices where the decision was made to use Red Hat Enterprise Linux (RHEL) for its core functionalities. I played a role in setting up the OS and was responsible for the initial installation, defining pods, and network configurations.
RHEL 9.6 with support by ProComputers
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Provides robust support and simplifies risk management with excellent customer service
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) offered robust support and stability, providing full alignment with manufacturing hardware which ensured the drivers and other infrastructure were highly compatible.
What is most valuable?
The support and escalation process for Red Hat Enterprise Linux (RHEL) is excellent. It offers more stability compared to other distributions like SUSE. Red Hat's compatibility with manufacturing hardware ensures smooth operation. Their knowledge base is particularly useful for troubleshooting and training, and their built-in security and compliance features simplify risk reduction. It is a mature and improved platform for corporate functionalities.
What needs improvement?
The performance of Red Hat Enterprise Linux (RHEL) could be improved, especially under high load scenarios or when running applications involving AI. Providing support for AI in the knowledge base could be beneficial.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is known for its decreased downtime and stable performance.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) allows for disaster recovery planning across different states to ensure synchronized performance.
How are customer service and support?
Customer support for Red Hat Enterprise Linux (RHEL) is rated as a ten out of ten. From the beginning, their support has been excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup was smoothly conducted. The feedback received indicated that the installation was seamless and without interruptions.
What about the implementation team?
I was responsible for the initial configuration and setup of Red Hat Enterprise Linux (RHEL), working closely with other teams.
What's my experience with pricing, setup cost, and licensing?
Though a bit expensive compared to competitors, Red Hat Enterprise Linux (RHEL) is still recommended because it works effectively and delivers value for its pricing.
Which other solutions did I evaluate?
The differences between Red Hat and SUSE, or Red Hat and Ubuntu, are that Red Hat is more mature and has better corporate-oriented functionalities.
What other advice do I have?
I rate Red Hat Enterprise Linux (RHEL) overall as a ten since it provides the necessary resources and support.
Which deployment model are you using for this solution?
Security and performance improve transaction handling and deployment efficiency
What is our primary use case?
I use it for a commercial platform for a bank in Ecuador. We have a product development for development in JBoss. We can have multiple channels on the left side in TBM and ES.
I have a product in development that serves as middleware. We have multi-channel on the left side and multi-database on the right side. We don't use an AMQ yet. It's broad.
What is most valuable?
The valuable features of Red Hat Enterprise Linux (RHEL) for on-premises are its flexibility and compatibility; it works exceptionally with JBoss.
We find that the performance of Red Hat Enterprise Linux (RHEL) is very good, and the deployment is very easy. On YouTube, for example, they processed nearly 10 million transactions over nine years.
Security is important, and it performs efficiently and is confident compared with a firewall and WAF, or whatever you use as a firewall to protect our deployments. Red Hat Enterprise Linux (RHEL) helps with uptime and security; with every deployment, we evaluate security and apply vulnerability scanners, covering every vulnerability without any problem.
What needs improvement?
I don't know where Red Hat Enterprise Linux (RHEL) can improve; I just know that I don't use the cloud version, but I know the price, and I think it has many similar features to use JBoss with old features.
In the last years, we have tried to quote a project using JBoss, but the license on cloud was cheaper than the on-premise license.
For how long have I used the solution?
I have used the Red Hat Enterprise Linux (RHEL) operating system since 2016.
How are customer service and support?
I use documentation and community forums for Red Hat Enterprise Linux (RHEL). There's plenty of knowledge in many forums, and when I have trouble, I can find a lot of support on the web; there is a lot of information we can find.
Depending on the support I have to use, we didn't have a problem; we have a local reseller who helps with the Red Hat Enterprise Linux (RHEL) support directly. We use a partner for direct support with Red Hat Enterprise Linux (RHEL). Our business in Ecuador is a local partner, and the name of the partner business is ASAP. Mr. Jimmy Rodriguez provides support and attends to our needs very efficiently.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
Red Hat Enterprise Linux (RHEL) is more expensive compared with WebLogic, and I prefer JBoss against WebLogic. The main differences between the Red Hat Enterprise Linux (RHEL) operating systems and Windows and Solaris are concerning performance; the best performance is in the order of Linux, Solaris, and then Windows.
What other advice do I have?
Achieving security standard certification is necessary for my business, and I'm always recommending Red Hat Enterprise Linux to my clients.
On a scale of 1-10, I rate Red Hat Enterprise Linux (RHEL) a 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
User-friendly console helps manage all resources
What is our primary use case?
I am working with a FinTech company. We have clients in the US, and for these clients, we have applications that are hosted in Amazon Web Services Cloud. We use the Red Hat Enterprise Linux operating system to run these applications.
We have a data center as well. In our organization, we are using a hybrid model. We have the AWS cloud and our data center is using VMware. Some of the workload is in the data center, and some of the workload is running in AWS.
We have various products, and we are trying to move all of the products to the AWS cloud. Our legacy applications are hosted in the data center. We are planning to move this data center to the AWS cloud in 2025. We are using AWS lift and shift technology for that.
What is most valuable?
The console is user-friendly. The web console provides an interface to manage all your resources.
What needs improvement?
Overall, I am happy with it, but I believe, security-wise, it could be better.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for almost eight years.
What do I think about the stability of the solution?
We never faced any major issues.
How are customer service and support?
We are not taking any support from Red Hat. If we face any kind of issue, we just search on the web.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I am very comfortable and happy using the Linux operating system. My experience with Windows is very bad.
How was the initial setup?
There are no significant issues; it is very easy to set up. The implementation takes a couple of weeks.
What other advice do I have?
I would rate Red Hat Enterprise Linux a ten out of ten.
Security documentation and subscription cost improvements have enhanced enterprise-level operations with ease
What is our primary use case?
Most of the applications I work with, including our primary enterprise-level application, necessitate the robust capabilities of an enterprise-grade operating system. Therefore, we utilize Red Hat Enterprise Linux to ensure optimal performance and stability for these demanding applications.
How has it helped my organization?
Red Hat Enterprise Linux is praised for its exceptionally precise documentation, which greatly aids in the learning and implementation process. Troubleshooting is straightforward, and solutions to any arising issues are readily available through a simple Google search.
For provisioning Red Hat Enterprise Linux, tools like Terraform and Ansible are commonly used to automate the process on a base machine. While Terraform handles various provisioning tasks, Red Hat provides its software for patching, although OpenSCAP is also a strong alternative for effective patch management.
Our organization uses Red Hat Insights, leveraging its user-friendly single dashboard to monitor all aspects of our systems. This centralized platform has proven invaluable for maintaining an overview of our infrastructure and ensuring operational efficiency.
We often use the Red Hat Enterprise Linux web console for things like viewing system performance and logs, managing user accounts, and configuring network settings.
Red Hat Enterprise Linux is robust, stable, and well-documented compared to the open-source versions of Linux.
What is most valuable?
I find the most valuable aspect of Red Hat Enterprise Linux to be its ease of customization. The operating system allows for the simple addition of kernels, modules, and other applications, making it highly adaptable to various needs.
What needs improvement?
Red Hat has several areas ripe for improvement. In the Asia Pacific region, where cost-optimization is highly valued, Red Hat's support and subscription costs are perceived as high and could be reduced. While their security documentation is comprehensive, some solutions lack open-source availability or training resources, unlike platforms such as Ubuntu. Furthermore, the quality of documentation and training sessions, particularly for OpenShift, could be enhanced. Addressing these issues would strengthen Red Hat's offerings and better serve its customers.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for about nine to ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is extremely stable.
What do I think about the scalability of the solution?
When Red Hat is involved in virtualization or OpenStack, moving from one virtualization platform to another becomes easier. However, when scalability is needed, it depends on the underlying infrastructure security, which is part of Red Hat import.
How are customer service and support?
Communication quality is very good. I find very helpful people in the support section, and the Red Hat portal is robust for main solutions and support. When I receive support, I often find very interesting solutions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used CentOS, Ubuntu, and Debian, among other Linux distributions. However, with the growing popularity of containerization technologies like Kubernetes and Docker, solutions like Red Hat OpenShift are becoming increasingly common, particularly in regions like Bangladesh, India, and the Asia Pacific. That is why we are using Enterprise Linux.
How was the initial setup?
The initial deployment and migration of Red Hat Enterprise Linux are straightforward, particularly for cloud-based solutions. However, on-premises migrations present a slight challenge due to the complexities of CVS solutions and potential application compatibility issues. This can involve numerous parameters that require careful consideration. My lack of experience with Red Hat's migration tools may have also contributed to the perceived difficulty.
What's my experience with pricing, setup cost, and licensing?
Red Hat could gain a competitive advantage in the Asia Pacific region by adjusting its pricing strategy. Lowering the cost of enterprise-level offerings could attract organizations seeking operating systems or Kubernetes solutions, as these tools are essential for many businesses in the region. This adjustment would make Red Hat a more appealing choice compared to competitors with potentially higher pricing.
What other advice do I have?
I have not found another operating system that matches Red Hat Enterprise Linux; it receives a perfect score of ten out of ten.
The Red Hat Enterprise Linux upgrade process is generally smooth. However, patching occasionally causes issues, typically due to application incompatibility or bugs in the updated packages. This necessitates restoring from a backup to maintain functionality. While this is a recurring problem, the infrastructure itself remains stable throughout the process.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Offers the greatest return on investment through reduced maintenance requirements and improved employee productivity
What is our primary use case?
We are running standard workloads such as Spring Boot, Node.js, React platforms, and Liferay on Red Hat Enterprise Linux.
We chose Red Hat Enterprise Linux for our workloads primarily due to its strong support system and the extensive open-source community surrounding it, making it a widely known and utilized operating system globally.
How has it helped my organization?
Red Hat Enterprise Linux has enabled us to centralize our development using the OpenShift platform, where our developers utilize Red Hat Enterprise Linux servers for software runtimes.
It provides support, version updates, and security features that assist our containerization projects.
Red Hat Enterprise Linux has performed well in our critical business operations.
We rely on Red Hat Enterprise Linux for its built-in security features, timely support, and rapid release of the latest patches and updates.
Red Hat Enterprise Linux helped reduce risk and improve efficiency by enabling us to achieve more with fewer resources.
Red Hat Enterprise Linux has significantly contributed to business continuity and compliance efforts due to its seamless integration with our existing environment.
We are currently deploying our operator in the OpenShift environment, along with advanced cluster security. This automated solution scans Red Hat Enterprise Linux server images and can be customized to meet our needs.
The portfolio helps lower the total cost of ownership for our enterprise landscape due to its robust support system and rapid updates, making it the optimal solution.
What is most valuable?
Red Hat's support and the latest versions offer significant advantages, including efficient resource utilization with Red Hat Enterprise Linux, allowing us to run more workloads with fewer resources. Furthermore, the seamless integration with our existing systems adds substantial value.
What needs improvement?
My primary focus on assisting development projects and CI/CD pipelines has been largely issue-free. However, there's room for improvement with some Linux tools.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for around 15 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux has consistently delivered strong performance for our business-critical operations.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable due to the container environment, which is beneficial as our needs change.
How are customer service and support?
The support from Red Hat is top-tier.
How would you rate customer service and support?
Positive
What was our ROI?
Red Hat Enterprise Linux offers the greatest return on investment through reduced maintenance requirements and improved employee productivity due to its stability, security, and ease of management.
What's my experience with pricing, setup cost, and licensing?
I have limited information regarding Red Hat Enterprise Linux pricing and licensing, but our managers appear satisfied.
What other advice do I have?
I would rate Red Hat Enterprise Linux ten out of ten.
While some may consider third-party Linux operating systems, Red Hat Enterprise Linux offers superior robustness, maintenance, and consistent platform upgrades, making it a more reliable choice due to its dedication to providing a consistently updated environment.
Which deployment model are you using for this solution?
Enables us to achieve continuity with flexible security enhancements
What is our primary use case?
Our Red Hat Enterprise Linux systems support specialized voice applications and telecommunications systems, which are integrated into the larger infrastructure.
We chose Red Hat Enterprise Linux for our workloads due to its superior security and the straightforward implementation of security policies compared to other operating systems.
How has it helped my organization?
Red Hat Enterprise Linux has enabled us to centralize development, and we are using automation tools like Ansible and Red Hat Satellite Server to streamline the process of building and managing these operating systems.
It offers strong performance capabilities that are suitable for business-critical applications.
There are built-in security features that can be automated. We must gather all the relevant policies and incorporate them into our automation scripts to apply them to the operating system.
Red Hat Enterprise Linux has provided zero downtime, which is incredibly reliable for us. It has also contributed to our business continuity and compliance efforts.
Red Hat Enterprise Linux has contributed to business continuity and compliance efforts.
Since implementing Red Hat Enterprise Linux, our penetration test results have significantly improved.
Red Hat's portfolio helps reduce our total cost of ownership across our enterprise landscape.
What is most valuable?
The most valuable features for us are the flexibility and security that Red Hat Enterprise Linux provides.
What needs improvement?
We have experienced some issues with the support.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for around five years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux has performed very well for our business-critical applications, and we have had no problems related to it.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux scales very nicely for us; it is good, flexible, and provides all we need.
How are customer service and support?
There have been some issues with support, but this might be because of our environments and their air-gap configurations. However, overall, the experience is quite satisfactory.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We chose Red Hat Enterprise Linux over other Linux distributors because of the security reasons. It's much easier to implement security policies with Red Hat Enterprise Linux compared to other OSs.
What was our ROI?
The biggest return on investment with Red Hat Enterprise Linux is the flexibility and security it provides.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
I would rate Red Hat Enterprise Linux ten out of ten.
While we plan to initiate containerization projects on Red Hat Enterprise Linux, we are postponing them because some of our legacy systems are not yet compatible.
We are planning to use AI for an upcoming project that will help people find solutions to problems with on-premises systems in environments without internet connectivity. Due to this air-gapped requirement, we must build and test various AI systems within that secure environment. Therefore, we are currently in the initial planning phase of this project.
I would advise choosing Red Hat Enterprise Linux because it fulfills our needs perfectly. Why choose something else?
Which deployment model are you using for this solution?
Reliable support, high availability, and cost-effectiveness make it a great product
What is our primary use case?
We have a multitude of use cases for Red Hat Enterprise Linux within our organization. We have machines running this operating system, and in our landscape, we also have combined database services.
We are currently using it on-premises but have a roadmap towards a hybrid cloud solution. Because of the way our business operates, it is something that we utilize only on-prem currently.
How has it helped my organization?
They are a technology enabler for us. It is a part of one of the core functions in the organization, where the operating system supports running various services, not just on devices but also SQL-based services and applications. They are definitely a technology-enabling organization for us.
We have the ability to manage all of our infrastructures in one area. The support is also there. We utilize it in our organization due to the fact that it is very good.
The regular updates and fixes from them for vulnerabilities help with risk reduction. To maintain compliance, we have a relationship with the vendor. They assist us in making sure that we have all our vulnerabilities covered. From a business continuity perspective, we make sure that we use the technology to its best capability.
Red Hat Insights provides vulnerability alerts and targeted guidance. It definitely minimizes your downtime. You have more proactive monitoring than reactive monitoring. A lot of the tools out there only give you the capability to handle something that has already happened. This is something that enables you to be more proactive and do your patch management for security vulnerabilities and so forth.
What is most valuable?
The high availability capability and the support functions we get from Red Hat Enterprise Linux are among the most valuable features.
Also, Red Hat Insights is a key feature. You have a central view of all of the infrastructure in the organization. It is definitely something that other organizations need to invest in. It also streamlines things. You have the capability to have reporting, insights, and other things within one space.
What needs improvement?
One area for improvement could be moving towards a more agile DevOps way of working. Other technologies out there have enabled agile and DevOps practices, and this is something Red Hat Enterprise Linux could focus on.
For how long have I used the solution?
Our organization has been using Red Hat Enterprise Linux for quite a few years. Following LCM, we always stay up to date with the current version.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is definitely stable.
What do I think about the scalability of the solution?
It definitely has scalability from an up-and-side perspective.
How are customer service and support?
Customer service and support are very good. We can always rely on them to assist when we run into issues. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have multiple operating systems in our landscape, but Red Hat is most likely the leader as an open-source solution. The choice of a solution comes down to fit for purpose. Red Hat Enterprise Linux fits our purpose.
What was our ROI?
The biggest return on investment is reliable support, as we can always rely on them to assist with any issues.
In terms of total cost of ownership, it is definitely something for which you have to work with the vendor and ensure that you have a cost-effective solution in place.
What's my experience with pricing, setup cost, and licensing?
I work closely with the licensing department in determining licensing costs and requirements. Pricing is something that needs to be worked out with the vendor. The more you have, the less you pay. That is the model nowadays in IT, but it is very cost-effective. You get what you pay for.
What other advice do I have?
When choosing a solution, it is crucial to ensure it is fit for purpose. There is a reason why you pay for support. At the end of the day, it comes down to the support that you get from the vendor.
We do not utilize the containerization part, but definitely, in the future, we will move to a hybrid way of working. Everyone is moving to more of a hybrid cloud solution these days rather than having it only in the cloud or on-prem. Red Hat Enterprise Linux supports working in a hybrid environment. It is definitely an enabler.
I would rate Red Hat Enterprise Linux a ten out of ten.
Which deployment model are you using for this solution?
Adapts well to varying needs, and it's very stable and cost-effective
What is our primary use case?
My customers primarily use Red Hat Enterprise Linux for application hosting and small databases. It is used for hosting Java applications and small web servers.
How has it helped my organization?
Cloud-based Red Hat Enterprise Linux deployments provide cost savings. If customers are purchasing a physical server, they need to have a proper setup. They need to have a data center, cabling, and a lot of other things. For cost-saving purposes, they are going for a cloud. As an operating system, it offers the same functionality on-prem or on the cloud.
What is most valuable?
It saves money for company owners. It helps our customers save money and do things quickly. They can build servers quickly. There is a menu where they can fill in the VM name and other details and attach storage. In ten minutes, they have a server ready.
I am Red Hat certified. I train people in corporations and educational institutes. Red Hat's material is very good. Their testing system is awesome. If someone is certified in Red Hat, you know that they know it well. There are millions of videos on YouTube, but they are not always updated. On the Red Hat site, the documentation is very clear. You just need to focus and study for two to three months to get certified.
What needs improvement?
Nowadays, delays are common with their support, and it often takes time to get assistance from experienced engineers.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for seven to eight years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is an excellent product, and its stability has improved significantly over time. It can operate for extended periods, like six months to one year, without issues.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux scales well with increasing user demands or infrastructure size. It is easily available and efficiently adapts to varying needs.
Most customers host medium-sized applications on the cloud. Storing a big application can lead to higher costs.
How are customer service and support?
The technical support from Red Hat has declined over the past four or five years. It could be because there are not many skilled people. When we raise a case, it is attended by junior people or new people, which wastes two to three days. We might even have to raise the severity of the ticket. However, when senior people take ownership of the case, the support is awesome. They give proper support. This was not the case earlier, so whenever we raised a ticket, we got an immediate response from Red Hat.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is smooth.
We have Cloud-based deployments. We are using AWS, GCP, Azure, and other cloud platforms. We also have on-premises deployment. Some customers also have a mixed deployment with the cloud and on-prem but in such environments, I have seen problems in terms of performance. For example, if my database is on-prem on Red Hat Enterprise Linux, and I am storing my application on the cloud on Red Hat Enterprise Linux, whenever someone hits the website, there will be latency issues. I sorted out such issues for a customer. I suggested they migrate their server from the cloud to on-prem because their database was quite big. With a mixed setup, they were having a lot of issues in terms of performance and storing data. It was very slow. After they moved it on-prem, it was much faster. This is not a Red Hat-related issue. From the operating system side, no improvements are required. However, cloud providers need to improve their facilities.
For patching, I use Red Hat Satellite, and for configuration, I use Red Hat Ansible. Leapp upgrades are also awesome. A month back, I upgraded Red Hat Enterprise Linux 8 to Red Hat Enterprise Linux 9. I created detailed documentation about the procedure. There were about 14 steps. It was straightforward.
With Red Hat Insights, we can see the security threats. Red Hat Insights is integrated with Red Hat Satellite. It will be helpful from the patching point of view. It lets you do subjective analytics of servers.
What's my experience with pricing, setup cost, and licensing?
I did some research on pricing a long time ago, and at that time, it was much cheaper than Windows. I do not have current details about pricing, but it is affordable.
What other advice do I have?
Overall, I would rate Red Hat Enterprise Linux a ten out of ten.
Which deployment model are you using for this solution?
I like the flexibility the solution offers in terms of permissions
What is our primary use case?
I use Red Hat Enterprise Linux as an operating system for government contracts.
What is most valuable?
I like the flexibility Red Hat Enterprise Linux offers in terms of permissions. The patch management is much shorter and easier. Red Hat Enterprise Linux helps us move workloads between different clouds and data centers. It's pretty smooth and transparent.
We use AMIs — machine images — for provisioning. The image builder is nice. It's a vertical Amazon machine image. They have each machine image, so you don't need to install anything. You can just copy the machine image.
What needs improvement?
There's an operating system called EdgeOS, which is an edge operating system used by edge computing nodes in the cloud. If Red Hat Enterprise Linux had a version incorporating EdgeOS-type functions, that would be great. Otherwise, you have to learn a little bit of EdgeOS to work with those nodes.
For how long have I used the solution?
We have used Red Hat Enterprise Linux for several years.
What do I think about the stability of the solution?
I rate Red Hat Enterprise Linux nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Red Hat Enterprise Linux nine out of 10 for scalability.
How are customer service and support?
I rate Red Hat support nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Red Hat offers better support and stability. There are several others, including Windows, and Red Hat Enterprise Linux is a pretty stable standard operating system.
How was the initial setup?
I rate Red Hat Enterprise Linux nine out of 10 for ease of deployment and migration. Deploying an AMI is straightforward. We hardly had to do anything. It's pretty much automatic and uninterruptible.
What's my experience with pricing, setup cost, and licensing?
I wasn't involved in the licensing, but Red Hat Enterprise Linux's price should be reasonable if the government and others get it.
What other advice do I have?
I rate Red Hat Enterprise Linux 10 out of 10. It's the top of the line.
A stable, secure, and well-supported OS for our golden image
What is our primary use case?
The main use case is generating golden images. All the deployments of operating systems and virtual machines on the servers are based on the golden image. The developers and providers can run all the applications on top of those.
How has it helped my organization?
Whenever we need to remediate any vulnerabilities, patches are available. These patches are not only for current exploits but also for back-porting for bug fixes and security fixes. These patches are available from the most recent versions to the specific version that we are using.
Red Hat Enterprise Linux has enabled us to centralize development. We have a golden image of the operating system. That golden image sets the standard for all the security policies that we are applying to it. For example, the partition scheme and the best practices that we apply to the golden image are the starting point for all the developers to start working with all the applications and also executing appliances or applications from providers.
We are using Red Hat Enterprise Linux with Podman for containerization projects. Red Hat offers what is called UBI or Universal Base Image. That image is already configured to be secure and have good performance. To start working with containers, we just have to pull UBI as a base for our images and start working on those. It has impacted our containerization project because instead of using Docker, we can use Podman. There is a common container image that is used by the majority of the customers, but I forgot the name of that one. Instead of using that, which is like a very minimal image, we are using UBI because it is already secure. It has the majority of the benefits of our Red Hat Enterprise Linux image but in a container image.
There is portability of applications and containers built on Red Hat Enterprise Linux for keeping our organization agile. That is a very good option to have because you do not have to worry about the underlying system. You just have to worry about your application and have the application running on top of your image based on UBI. It is going to be so easy to have the application running either on a machine with Podman or have the same application running just on top of OpenShift. It is so easy to move a container-based application that can be executed on top of Red Hat Enterprise Linux with Podman or on top of OpenShift.
What is most valuable?
Security, packages, and updates are valuable. There is also the possibility to do unattended installations. This way you can define how you want the installation to behave and be configured whenever you do the deployment.
One of the best features is having a tool called OSCAP, which is a tool that is going to allow us to apply security profiles to the golden image. This way, all the security features or policies can be applied in real time. This way, we can follow all the policies that are defined by our security teams.
What needs improvement?
There are not a lot of areas to improve because the majority of the time, Red Hat is constantly improving it. The only area would be in regards to being capable of running on other architectures like ARM. They are about to release a new version that is available to be executed on ARM architecture.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux for about a year.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. We have plans to increase its usage.
How are customer service and support?
It used to be better. It is still good as long as you can get in touch with a level 3 support engineer. If you have a trained engineer who helps you with what you need and who understands how to ask for specific details of what you need, you should be good. But, unfortunately, if you start with a simple detail of what you are experiencing and what kind of help you need, you will receive the same response. For example, you are pointed to a knowledge base article, and that is it. The support engineer is supposed to help you with your issue or request, but unfortunately, that is not happening anymore. It used to, but I understand.
We are looking for a support engineer to go all the way. The only way for you to contact support is via the support case system or page. After that, you interact through the ticket or email. You do not have a chance to have a call. If we have escalated a case, it is usually better if you have a person for a proper understanding and proper advice on what you have to do and how to resolve the issue. It could be that you need a new product, subscription, or service, but you do not know that.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
When I got into the company, they were already using Red Hat Enterprise Linux, but back in the day, I used to have HP-UX. That was a very ancient system. It was Unix-based. It was a proprietary solution. HP-UX was a platform licensed based on the old Unix code that was tightly integrated into hardware built only by Hewlett-Packard. You could not run HP-UX in any other place. You could only run it on hardware created by Hewlett-Packard. The intention with that was to run only on the Itanium architecture, whereas Red Hat Enterprise Linux can run on x86 architecture. It is also open-source.
How was the initial setup?
We have it on-premises. It is in different locations. We are following a strategy to publish the images of the operating system. This way, multiple teams can grab the images and have their own procedures to deploy within each separate environment. We have multiple teams working on developments and they need a base image to start working on all the development stuff. Because they are all independent teams, they have access to a single source of image. This way, they can start working on further customizations and whatever they need.
What about the implementation team?
We implement it in-house.
What was our ROI?
The ROI is in terms of the time that I have to invest in doing customizations, applying security policies, and fixing the supply to the system, wherever I need those.
The reason for going for Red Hat Enterprise Linux is to improve the time to market. It is so easy to just generate a new image. We can configure it with all the security features and all the libraries and packages we need. We can also configure it with the ones requested by developers. We can do all of that. It is so much easier than what we can do with Windows, for example.
What's my experience with pricing, setup cost, and licensing?
It is very straightforward. We do not have to think much about having to get all the subscriptions related to the Red Hat Enterprise Linux fleet that we have because all the subscriptions came in pairs of CPUs or even for an entire bare-metal server. That way you can partition your bare-metal server into multiple virtual machines, and then you are covered. As long as your bare-metal server is covered, you can roll out any number of virtual machines on top of it. It is very easy to get subscriptions for your bare-metal server, and you can utilize whatever you want.
Which other solutions did I evaluate?
We evaluated operating systems or Linux distributions created by the community or run by the community only. We evaluated them mainly because of costs.
What other advice do I have?
To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that they would not have the same team supporting all the operations and all the critical features and patches that they receive with Red Hat Enterprise Linux. They can go with one of the clones, but unfortunately, at the end of the day, the clones are going to deviate from Red Hat Enterprise Linux. With Red Hat Enterprise Linux, you can also create support cases to receive back-ported bug fixes and security fixes, and you get very cool features such as Insights, Satellite, or system roles provided along with Ansible.
We are currently not using Red Hat Insights but that is an awesome tool.
Overall, I would rate Red Hat Enterprise Linux a ten out of ten. It is an enterprise Linux distribution. It was one of the first distributions to focus on the enterprise. There are others, but Red Hat is the main contributor to the Linux ecosystem. Because of that, it is so stable. It has proper support. It also provides the Linux ecosystem with new features and enhancements.