What do you like best about the product?

Seraphic has an extremely intuitive set up process and does an excellent job of training their users on the few brief moments that can hang up first time integrations. Additionally, while we currently only use Seraphic for URL filtering and DLP solutions, there are a number of tools and telemetry options that we haven't yet scratched the surface on using. That said, the two tools we do use are easy to add or modify rules settings for, making it easy to integrate new changes in our client's environments.

What do you dislike about the product?

As a daily user of Seraphic across multiple clients and a variety of technology stacks, we have ran into situations where additional visibility would have been appreciated. However, the team at Seraphic has always been quick to respond to any questions or issues we've run into which has enabled us to ensure a minimum amount of downtime.

What problems is the product solving and how is that benefiting you?

Currently Seraphic has been effective at blocking two seperate critical malware attacks from the moment the user clicked on a malicious link as well as ensuring hundreds of other harmful sites remain out of our user's hands. We've also begun to test out and utilize Seraphic as an additional control to prevent PII and PHI from being moved out of critical applications in order to provide an additional layer of protection against data exfiltration.