Overall a solid website.
What do you like best about the product?
It's easy to see comments being typed in real time by coworkers on tickets. We use it everyday and it's very simple for the customers to use as well.
What do you dislike about the product?
There are quite a few tabs on the side that were a bit tricky to navigate but it is easy to get the hang of it.
What problems is the product solving and how is that benefiting you?
We are able to receive requests for help from individuals and are now able to sort and respond to these tickets accordingly.