Powerful help desk solution with minor some quirks
What do you like best about the product?
Deskpro is a highly customizable help desk software that should suit just about any need. Its built-in integrations and relatively straightforward REST API make it a developer-friendly platform that allows for tying it in to the rest of your tech stack.
What do you dislike about the product?
The UI is a bit difficult to parse and slow at times.
What problems is the product solving and how is that benefiting you?
Deskpro is our central hub for tracking all internal IT issues and changes. We use it for everything from a user needing computer assistance to tracking large-scale projects with time-keeping and billing.