As a personal user, I use 1Password for managing my passwords.
1Password Business
1PasswordExternal reviews
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Decent software, horrible for business.
What do you like best about the product?
Generally the app works fairly well for end-users who are fairly technically competent.
What do you dislike about the product?
From an IT and administration perspective, this software is horrible to administer. 1Password lacks very basic admin functionality that are present in most B2B software including bulk actions, important reporting, automation, and transfer of employee data at end of employment. Administrators doing basic tasks on the website have to enter their password to perform basically any action. You cannot open multiple tabs of the software without being asked to enter your password. It makes doing anything task for a business extremely slow.
From a security perspective, 1Password is good as far as its own application security, but it enables end users to do too easily do insecure things (e.g. sharing credentials and passwords they shouldn't be able to share without any way to limit them)
From an end-user perspective, 1Password is extremely difficult for end users to get setup, maintain and use. With significant difficulties whenever they change devices and forget their password. The Windows experience is significantly worse than the mac and most of our windows users have given up completely on using this software, which just wastes our money.
Their support is the worst I have experienced from any company ever. They do not pickup their phone and they are extremely slow to answer their emails. They basically will not escalate any issues to anyone beyond level one support and are exteremly dismissive about major issues.
From a security perspective, 1Password is good as far as its own application security, but it enables end users to do too easily do insecure things (e.g. sharing credentials and passwords they shouldn't be able to share without any way to limit them)
From an end-user perspective, 1Password is extremely difficult for end users to get setup, maintain and use. With significant difficulties whenever they change devices and forget their password. The Windows experience is significantly worse than the mac and most of our windows users have given up completely on using this software, which just wastes our money.
Their support is the worst I have experienced from any company ever. They do not pickup their phone and they are extremely slow to answer their emails. They basically will not escalate any issues to anyone beyond level one support and are exteremly dismissive about major issues.
What problems is the product solving and how is that benefiting you?
Password management
Great Product, Great Support
What do you like best about the product?
We've used LastPass for years and was very happy with it until we decided to look elsewhere. 1Password's features are well and above our old product, it's easy to use, and after deploying to the whole of the company we've had very little push back / technical queries.
Onboarding was great, our onboarding rep was more than happy to spend time with us answering any question - no matter how small. We received Product demos, admin training, and because we were able to qualify, a training session for the whole company.
Using SSO has reduced friction and allowed us to implement with very little effort.
Onboarding was great, our onboarding rep was more than happy to spend time with us answering any question - no matter how small. We received Product demos, admin training, and because we were able to qualify, a training session for the whole company.
Using SSO has reduced friction and allowed us to implement with very little effort.
What do you dislike about the product?
Only one thing I dislike and that is the inability to set some defaults via a central policy, for instance it would be good to be able to set a maximum timeout on the company vaults.
What problems is the product solving and how is that benefiting you?
We needed a way to share some credentials with outside entities and that is what drew us to 1Password. What made us choose it was it's granularity, ease of use, and features such as being able to share entire vaults with guests - this is useful when, for instance, we change our support providers and credentials for systems needs to be shared securely.
Enhanced security through unique password generation and storage
What is our primary use case?
How has it helped my organization?
1Password enhances security by generating and storing unique passwords. You only need to remember your master password, preventing the need to store passwords on a sheet of paper or in an unencrypted file on your computer.
What is most valuable?
1Password helps to generate unique passwords that you do not need to remember. The passwords are stored securely, and you only have to remember your master password. This ensures that you have unique passwords for all sites, significantly enhancing security.
What needs improvement?
There is always room for improvement. It could work better with different applications. Sometimes it fails to appear automatically, and you have to call it manually. While this is not a severe issue, it is an area for improvement.
For how long have I used the solution?
I have been using 1Password for several years.
What do I think about the stability of the solution?
1Password is pretty stable.
What do I think about the scalability of the solution?
I don't know about the scalability of the solution.
How are customer service and support?
I don't know about the customer service as I haven't contacted them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution before 1Password.
How was the initial setup?
The initial setup was very straightforward. It was not complex at all and only took several minutes.
What was our ROI?
The solution increases security and productivity more than saving costs.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair.
Which other solutions did I evaluate?
Friends recommended 1Password to me and started using it without evaluating other options.
What other advice do I have?
Based on my experience, I would recommend 1Password to other people.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Great Experience Loved it
What do you like best about the product?
It is easily understandable and easy to use as well.
What do you dislike about the product?
Noting everything is working well for me.
What problems is the product solving and how is that benefiting you?
saving time remembering and logging in with the passwords
Love the Service Overall & Latest Improvements Have Been Great
What do you like best about the product?
Able to easily store all login credentials in a single place; for the most part, 1Password intelligently autofills passwords for a variety of websites and applications and easily keeps credentials synced across multiple devices.
What do you dislike about the product?
It would be nice to be able to more easily distinguish "personal" accounts from "work" accounts since I am currently using 1Password for both. Occasionally (depending on the website or application in question), it is also difficult to update login information when changing passwords, but for the preponderance of websites, it's relatively easy to use.
What problems is the product solving and how is that benefiting you?
I am trying to move all my account logins to a single password manager and 1Password has been very helpful for that.
vital component to securely manage our group and teams
What do you like best about the product?
the robust direction of the software, we have using 1password for approximately 15 years now and it has evolved greatly over that period. The increased security we have is achieved by the simple onboarding and use for each new team member
What do you dislike about the product?
nothing, but I am forced to leave text here
What problems is the product solving and how is that benefiting you?
manage multiple teams in different companies, share vaults
Forced to migrate and it was so easy
What do you like best about the product?
Modern interface, meets strict infosec requirements, Okta integration, excellent customer support, volume pricing, very simple migration path.
What do you dislike about the product?
Default roles are a bit confusing for my use case but I just need to call and talk to my onboarding specialist not a deal breaker by any means.
What problems is the product solving and how is that benefiting you?
As per infosec requirement I needed to move my entire company from a password vault they had been using for a decade to 1Password. The prospect of this migration produced a great deal of anxiety throughout the company. 1Password insprired confidence by providing a clear migration path that enabled me to make the move with little to no disruption to the business.
1Password is near perfect! We use at work and I have a personal account as well!
What do you like best about the product?
Extremely polished user interface, on all devices (PC, Android, etc).
What do you dislike about the product?
There's nothing that I can think of! It works really well.
What problems is the product solving and how is that benefiting you?
Password manager, 2FA, Passkeys, etc
Great for security
What do you like best about the product?
We use 1Password to add an additional layer of security for sensitive info.
What do you dislike about the product?
None I could think of. We haven't had issues with 1Password.
What problems is the product solving and how is that benefiting you?
Security
Secure my passwords
What do you like best about the product?
All of my passwords are secure and it is very easy to use it and edit it
What do you dislike about the product?
Payments sometimes are too high, but its free account works perfectly
What problems is the product solving and how is that benefiting you?
Its interphase
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