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Reviews from AWS customer

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1,417 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Matthew S.

Best Customer Support I've Received in Years

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
1Password consistently has some of the best customer services I’ve ever experienced. It makes it easy to share my love of the product. I recently walked my 71-year-old mother through how to use 1Password and although it wasn’t easy it was MUCH easier than I expected and that wouldn’t be true if not for a lot of hard work on the part of the 1password team.

As I strive to build products (ReallyGoodEmails.com) I look to companies like theirs for an example.
What do you dislike about the product?
I think it's a complex system. Not needing passwords at all would be preferred! ha.
What problems is the product solving and how is that benefiting you?
Password saving and security.


    Sascha W.

Great product; enough features to be useful without overcomplicating things.

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
The UI is very simple and intuitive even for non-technical users. I see the main benefit in the ability to generate secure, random, and unique passwords, and then store them securely, and share them with team members. The Watchtower feature which detects weak or reused passwords, and integrates with HaveIBeenPwned, is very nice. Automatically storing password histories and who changed a password makes it easy to audit what happened when, and recover from mistakes. 1Password gets a lot right, and makes it easy to do the right thing with password security.
What do you dislike about the product?
I wish that as a Team admin, I could customise more of the workings of the tool. It would be great to be able to set a custom idle log-out time for the web app, so that on trusted PCs, the web app doesn't log out a user so quickly. Being able to set a default complexity for the random password generator would be great, as then people would not have to manually change any settings to generate passwords which complied with the company's password rules for length and character choices.
What problems is the product solving and how is that benefiting you?
We have a team of around 50 people in IT who need to securely manage more than 2,000 passwords for important systems. Shared vaults in 1Password makes this easy, and thus avoids people storing passwords in text files on their Desktops! The Watchtower feature ensures that people on the team don't get sloppy and reuse passwords, or choose insecure passwords, and this helps us meet the company's security policies.
Recommendations to others considering the product:
Get on board as soon as possible to avoid the growth of unmanaged, and insecure password storage for teams. When setting up a new system or landscape, if the team doesn't have a tool like 1Password from Day 1, the risk is that they will take shortcuts such as password patterns, "master passwords" used everywhere, or writing things down in a spreadsheet. It's much harder to reverse bad behaviour, than it is to get it right from Day 1.

Encourage your teams to use the "personal vault" feature for their own work-related passwords, too. That way their own individual passwords are also secured, and not just "shared" credentials which more than one person must have access to (e.g. API credentials, database users, etc.).

Use 1Password to store files which are important, and somewhat secret, such as license keys, certifications from auditors, etc.

Behaviour change is most important - even IT professionals often have very bad "password hygiene" and are prone to insecure behaviour for managing credentials. The easier you make it for them to do the right thing, the better.

Use Watchtower to find passwords that have been compromised, or are insufficiently strong.


    Pikachu L.

Useful Security Tool for Modern Internet Era

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
Manage passwords and other secrets without the risk to lose them when accidents happened
Brilliant design which makes it difficult enough to obtain your stored secrets
Also a great tool for a family and a small organization
What do you dislike about the product?
Form filling was a bit less convenient than LastPass
But they did improved a few months ago and I am happy with it now
What problems is the product solving and how is that benefiting you?
I can fill in passwords on desktop and mobile without having to remember them
I would never trust Chrome or any browser specific implementation for password/secret storage


    Robert W.

Essential 1Password

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
With so many passwords, a manager is a must. 1 Password, despite small annoyances, is the best and most useful.
What do you dislike about the product?
Mini app is a bit slow to load and synchronization via cloud sometimes takes an inordinate amount of time (hours/days)
What problems is the product solving and how is that benefiting you?
Benefits? It's all good.


    Computer Software

Great at home, great at work!

  • May 13, 2020
  • Review provided by G2

What do you like best about the product?
Takes your security seriously. Gets out of your way otherwise.
What do you dislike about the product?
system integration is better than it was, but there are still some rough edges vs. browser or OS built-in password management. But the synchronization is worthwhile.
What problems is the product solving and how is that benefiting you?
Tracking my own secrets across devices. Securely sharing secrets across teams.
Recommendations to others considering the product:
Don't miss the CLI for integration!


    Stephanie Y.

A definitely necessity in my life!

  • May 13, 2020
  • Review provided by G2

What do you like best about the product?
I have been using 1Password for years. Granted, it takes a little bit of time to set up, but it is well worth it! Since implementing 1Password, I have never had my security compromised, and know my accounts are safe. I highly recommend it!
What do you dislike about the product?
It takes a little time to set up, but that's okay with the amount of security I get from it.
What problems is the product solving and how is that benefiting you?
I have trust and operating accounts that I know cannot be compromised. I used to use one single password for most of my accounts (really stupid), but got rid of it years ago. Each of my accounts is now safe with a different password that is very, very lengthy and different. Now, I get occasional emails from some obscure person saying they know my password and to send them money. They actually list it and it's the old, single password that I used to use! I laugh and ignore them because I know I am secure with my current passwords.


    Kevin M.

Using 1Password WILL make you safer online.

  • May 12, 2020
  • Review provided by G2

What do you like best about the product?
I've been a satisfied user of 1Password for my family and business for more than 5 years. I've been part of the Betas, testing 1Password for Teams (what eventually became the "Families" and "Business" offerings) and have seen the inner workings.

1Password makes doing the right thing (cybersecurity hygiene) easy to do.

It's a successful, secure product made by good people.
What do you dislike about the product?
It takes some time to get used to how to save and access passwords with 1Password (In particular, creating a new account on mobile), but recent iOS releases have made integrating with 1Password much easier.
What problems is the product solving and how is that benefiting you?
1Password helps me generate strong, unique passwords for all of the accounts that I have to manage.
I started using a password manager when I first began doing Alliance Management—Too many different passwords for too many different portals.

I had a choice:

1. Give them all the same password.
2. Get something else to manage them.

I chose option 2 and have never looked back.

1Password keeps all of my information secure, and safely accessible by only the people that I want to share it will. I have accounts for the business to share important passwords with other team members, and for my family to share all of the accounts required to manage a family: banks, school, insurance, etc.
Recommendations to others considering the product:
Don't wait. You need a password manager. This is the best.


    Shelley V.

Good to keep track of your passwords.

  • May 12, 2020
  • Review provided by G2

What do you like best about the product?
Simplify password management. If I have multiple internet accounts and need to use various passwords, I don't remember them all, so 1Password helps me to manage so synchronize passwords to all of my pages (and other login methods) with my portable devices and all the other desktop computers, independently of platform.
What do you dislike about the product?
This would be good if you could always enter the password, even though using a combination of iOS keyboard and macro keys you don't have to switch between different applications because there are apps that don't accept password input from others.
What problems is the product solving and how is that benefiting you?
1Password contains and stores information in one location randomly, without any irritating, self-destructive notes  that could lead people to death.
Recommendations to others considering the product:
Give your friends and family members a try to do it again. There will be no easier way to get your password shared.


    Computer Software

The Easiest & Most Secure Way I've Yet Found For Managing Almost 1000 Passwords.

  • May 12, 2020
  • Review provided by G2

What do you like best about the product?
I can use separate and strong passwords for all my logins without having to remember them.
What do you dislike about the product?
Not much - for the most part it just works. I would like more clarity around why it's so secure. I did the research to understand it myself (basically the risk of your personal vault password being targeted and revealed is orders of magnitude less than the risk of using the same password across your Amazon, eBay, and online banking accounts when hackers are actively trying to gain access to those databases all the time), but when I recommend it to friends and family their first objection is still "but if someone cracks your vault password they gain access to everything." Which is highly unlikely, but still true. So anything that helps to allay that fear would be good.
What problems is the product solving and how is that benefiting you?
I love that it's cross-platform, and especially that it uses touch-ID for fast access on iPhone. It's also really good at keeping track of email addresses and passwords you've used previously and flagging if these have been compromised, or highlighting whenever a company's passwords have been hacked and need to be updated.


    José Luis P.

Secure password manager

  • May 11, 2020
  • Review provided by G2

What do you like best about the product?
1Password provides the best degree of protection by generating secure passwords so the individual programs / applications do not need to be recalled. 1Password works for both Windows and Mac programs, and can be used in the web browser, making it easy to use as you go.
What do you dislike about the product?
I still don't know how to change the sort of item that you rescued if self-preservation went bad or my brain got confused a little bit.
What problems is the product solving and how is that benefiting you?
I recalled how fragile we are after hacking the websites of my colleagues, so did a lot of work on information security for one post. Studies I find that many small companies are still using poor passwords for all their connections.
Recommendations to others considering the product:
It fits well on machines running Apple OS or simply Microsoft's Windows , making it a good option for the office of mixed tools. While not supporting Linux, it will work really well on WINE.