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Phenomenal Customer Service!
What do you like best about the product?
Scytale's technical staff is remarkably talented. They were always available to answer questions and guide our team in the right direction. Wesley Van Zyl, in particular, was an absolute pleasure to work with. Without a doubt, Scytale helped us stay organized and shaved a significant amount of time off our SOC2 certification process. Their dashboard and related integrations were easy to use and made the evidence gathering process seamless. On behalf of our whole team, we have nothing but high praise for Scytale's products and services.
What do you dislike about the product?
We were uniformly happy with the service and have zero complaints
What problems is the product solving and how is that benefiting you?
Certification requirements
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Using Scytale product as part of SOC2 readiness
What do you like best about the product?
The Scytale product helps us to aggregate all the data we need and also ensure the compliance of our policies
The experience working with them is very professional and they present proactive approach
The experience working with them is very professional and they present proactive approach
What do you dislike about the product?
They should improve the resolution time to solve product issues
What problems is the product solving and how is that benefiting you?
SOC2 compliance
Excellent, Hands On Assistance - Great Results
What do you like best about the product?
Wesley Van Zyl assisted our Organization through SOC 2 Type 2 Compliance. He was very professional, informative, and answered all questions or concerns promptly. The overall process and Scytale platform was very user-friendly. Excellent service all around!
What do you dislike about the product?
I do not have any complaints regarding the system or the service.
What problems is the product solving and how is that benefiting you?
They aided us in our SOC2 Compliance - they made the process very digestible and easy to follow.
Helpful human-directed push towards SOC2 certification in an organized method
What do you like best about the product?
As a CTO, I really appreciate what Scytale brings to the table for compliance. Having that automated tooling to streamline major frameworks like SOC2 and ISO is huge - it took a monumental burden off our team's shoulders. But what really sets them apart - based on my experience - is the personalized guidance from their experts. Their customer success manager for us was great, and really helped us with progressing towards certification and organizing our work.
What do you dislike about the product?
The pricing isn't exactly cheap, but it is a pretty good product. Their website can have technical issues making it difficult to work with at times. Navigation in it is not always easy. In general, their UI could be improved.
What problems is the product solving and how is that benefiting you?
We needed to be SOC2 and/or ISO certified, or at least head in that direction - and Scytale helped organize our effort, gave us standardized terms/legalese for various uses, had integration with our cloud etc. And the human help was great.
PCI made reachable for anyone
What do you like best about the product?
They have taken PCI, that is very hard to understand for newcomers, and made it not only more easy to understand but also managable. Ontop of this, they are super helpful and reasonable priced. Highly recommend them.
What do you dislike about the product?
Nothing real to point out, could something more be automated or more integrations, of course, but I am sure that is coming in the future.
What problems is the product solving and how is that benefiting you?
Making PCI compliance into something for all, and not just for the hardcore industry with millions in the bank.
Good helpful service, easy to use platform
What do you like best about the product?
Scytale have helped walk us through a complicated process that we knew little about at the start. The platform made it simple for us to complete the necessary tasks for our pci complience and if we had any questions/issues they were answered/resolved promptly.
What do you dislike about the product?
Nothing to say here, everything has been top notch so far.
What problems is the product solving and how is that benefiting you?
They helped break down the necessary steps and provide the tools and support we needed to complete our complience procedure
Very efficient and highly recommended
What do you like best about the product?
Even though we are not software engineer, they made the process of SOC 2 accessible for us and worked well with our developpers (outsources)
Accessible whenever needed and pushing to reach our, and our clients, targets in terms of security.
Accessible whenever needed and pushing to reach our, and our clients, targets in terms of security.
What do you dislike about the product?
All good, I wish they were also developpers!
What problems is the product solving and how is that benefiting you?
They run the SOC 2 compliance as per our client requests and validation, working with our (outsourced) developpers to fix whatever was needed.
Get certified iso 27001 the efficient way
What do you like best about the product?
Team is really commited.
The help of the consultant is really precious during the iso journey.
The support is quick and efficient.
Every integration is delivered with a separate and complete documentation. This allows quick and efficient installation on customer's side.
When we encountered technical issue on integration, it was solved quickly.
Task list is clear and efficient. We know at a glance what we have to do.
The product is complete.
Risk module is good and is included by default. No need to purshache extra things to get it. This is a must for a risk approach like iso 27001 and it is quite strange that some competitors sell this appart.
The product is easy to use, the interface is clear and not bloated. The global platform is responsive.
The help of the consultant is really precious during the iso journey.
The support is quick and efficient.
Every integration is delivered with a separate and complete documentation. This allows quick and efficient installation on customer's side.
When we encountered technical issue on integration, it was solved quickly.
Task list is clear and efficient. We know at a glance what we have to do.
The product is complete.
Risk module is good and is included by default. No need to purshache extra things to get it. This is a must for a risk approach like iso 27001 and it is quite strange that some competitors sell this appart.
The product is easy to use, the interface is clear and not bloated. The global platform is responsive.
What do you dislike about the product?
Ergonomy could be improved, Not a blocker, of course, and it will improve over time. Few examples:
- the upload of evidence.
- lack of more clickable words in the dashboard for a more convenient walk into the platform.
Better cloud integration, for example improving the automatic collection of evidence for Azure firewall.
No on premise integration (Jenkins, Bitbucket, etc).
Template content for the policies are really helpful to start with but could be simplified a lot. There is too much unnecessary or complex sentences.
Not a Scytale specific point, but it is difficult to get project management figures from iso dashboard. The % go very quickly from 10% to 97%. Maybe a new feature to think about to get better or dedicated project management dashboard?
- the upload of evidence.
- lack of more clickable words in the dashboard for a more convenient walk into the platform.
Better cloud integration, for example improving the automatic collection of evidence for Azure firewall.
No on premise integration (Jenkins, Bitbucket, etc).
Template content for the policies are really helpful to start with but could be simplified a lot. There is too much unnecessary or complex sentences.
Not a Scytale specific point, but it is difficult to get project management figures from iso dashboard. The % go very quickly from 10% to 97%. Maybe a new feature to think about to get better or dedicated project management dashboard?
What problems is the product solving and how is that benefiting you?
iso 27001 certification
Effectiveness in Simplifying Compliance
What do you like best about the product?
Their customer support team of experts has been instrumental in demystifying the compliance process for us, providing clear, step-by-step guidance tailored to our specific needs.
The dashboard and tools they provide make it easy to monitor our compliance status in real-time, ensuring we're always prepared for audits without any last-minute scrambles.
The dashboard and tools they provide make it easy to monitor our compliance status in real-time, ensuring we're always prepared for audits without any last-minute scrambles.
What do you dislike about the product?
I noticed that certain integrations I was looking for were not available, but still, it's impressive to see the wide range of integrations they already support.
What problems is the product solving and how is that benefiting you?
Simplify the compliance process for ISO 27001
Fast and assertive
What do you like best about the product?
It saves a lot of time by both providing a complete framework for the most common certifications and automating the check of many audits. The interface is very user friendly, fast to learn and use, and, last but not least, the team is very engaged and ready to help with any issue.
What do you dislike about the product?
There are minor bugs and there could be more integrations. The support for localized frameworks and functionalities (Brazilian in my case) would be nice.
What problems is the product solving and how is that benefiting you?
Providing and automating compliance certifications.
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