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Easy to use
What do you like best about the product?
It is really intuitive! The ui is easy enough I was able to pull useful dashboards without any previous knowledge. I know it capable of much more since I have seen colleagues do complex analysis with the available data...
What do you dislike about the product?
Nothing in particular. I do wish it came with some basic general usage dashboards so you need to start from scratch.
What problems is the product solving and how is that benefiting you?
Where are users stuck in the flow.
What actions are they engaging more.
What issues users run to more frequently
What actions are they engaging more.
What issues users run to more frequently
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Heap is a great analytics tool
What do you like best about the product?
My team has used Heap for product analytics about three years now and we've made good use of it. We review it constantly to improve our product. Here are some things that I think make Heap unique:
- Heap captures a lot of information about user events, so often tracking does not have to be thought out ahead of time.
- Heap's visual analyzer tool is wonderful at helping us look at any page in our product and knowing what our users do on that page.
- Heap provides some good high-level metrics to see how many unique users view our product.
- Heap has good exploration tools to find new problems and data points to study.
A couple of times we've had to reach out to Heap support, and we have received acceptable support in a reasonable amount of time. They were friendly to work with.
- Heap captures a lot of information about user events, so often tracking does not have to be thought out ahead of time.
- Heap's visual analyzer tool is wonderful at helping us look at any page in our product and knowing what our users do on that page.
- Heap provides some good high-level metrics to see how many unique users view our product.
- Heap has good exploration tools to find new problems and data points to study.
A couple of times we've had to reach out to Heap support, and we have received acceptable support in a reasonable amount of time. They were friendly to work with.
What do you dislike about the product?
Here are some of the things we've struggled with on Heap:
- The initial setup is simple and similar to other analytics tools. However, to get their visual analyzer tool to work, we had to do some extra steps that were a little tedious, and it was hard to detect when we had done them incorrectly.
- Because Heap tracks so much data, it is sometimes hard to find the event we're looking for and have even resorted to tracking events with their manual API. (Their manual API is so easy to use)
- Heap has a feature that tracks frustrations clicks, and I think that while it's a valid metric to track, it's really ambiguous to tell when we've fixed it (and trust me, we've tried).
- The initial setup is simple and similar to other analytics tools. However, to get their visual analyzer tool to work, we had to do some extra steps that were a little tedious, and it was hard to detect when we had done them incorrectly.
- Because Heap tracks so much data, it is sometimes hard to find the event we're looking for and have even resorted to tracking events with their manual API. (Their manual API is so easy to use)
- Heap has a feature that tracks frustrations clicks, and I think that while it's a valid metric to track, it's really ambiguous to tell when we've fixed it (and trust me, we've tried).
What problems is the product solving and how is that benefiting you?
Heap serves as our product analytics. It helps us find answers to many questions, including:
- What do users do in our product?
- Are users adopting new features?
- For our features that consume a lot of resources, what functionality do they use, and therefore which should we prioritize development on?
We benefit greatly from Heap. It often allows us to find answers when we ask them, and not just when we anticipate questions in the future. This saves us development time because we now spend less time instrumenting analytics in our product than before. And Heap's visual analyzer tool allows us to see how pages are used by our users.
- What do users do in our product?
- Are users adopting new features?
- For our features that consume a lot of resources, what functionality do they use, and therefore which should we prioritize development on?
We benefit greatly from Heap. It often allows us to find answers when we ask them, and not just when we anticipate questions in the future. This saves us development time because we now spend less time instrumenting analytics in our product than before. And Heap's visual analyzer tool allows us to see how pages are used by our users.
heap review
What do you like best about the product?
UI gives us insights about customer activities, and usage of the platform, and is user friendly
What do you dislike about the product?
limited configurations, limited data vizualisation
What problems is the product solving and how is that benefiting you?
heap gives us insights on how the customer got stuck in a technical issue, without them explaining it to us
Questions to insights in seconds!
What do you like best about the product?
1. The speed. Heap is amazing at running queries at lightning speed on event streams (which is what most product instrumentation is about). Using traditional SQL methods takes much longer.
2. Very intutive to use once you get the hang of it. It takes some time to get used to events and properties BUT once you do it is very seamless.
3. Amazing customer support. I have found Heap's customer success team to be one of the most proactive success teams around and they are super helpful in getting things done.
2. Very intutive to use once you get the hang of it. It takes some time to get used to events and properties BUT once you do it is very seamless.
3. Amazing customer support. I have found Heap's customer success team to be one of the most proactive success teams around and they are super helpful in getting things done.
What do you dislike about the product?
1. They could improve their integration with Segment by bringing in more metadata from Segment. This is a very meek downside compared to all the plus points to be honest.
What problems is the product solving and how is that benefiting you?
1. Heap provides key insights into user journeys on the app - which helps us take decisions around improvement of UX.
2. Heap allows us to quickly get from question to insight saving a lot of time for tech and non-tech folks alike.
2. Heap allows us to quickly get from question to insight saving a lot of time for tech and non-tech folks alike.
Great self-service user metrics tool
What do you like best about the product?
I've used a few other user metrics tools before. Heap has had the best self-service aspect. It took a little work going through the education materials to figure out what I needed to do, but once I understood all the tools and metrics available it was pretty fast for me to start creating charts.
The Live Data Feed is great. It allows you to pinpoint the exact user interaction you are trying to measure without having to work with engineers to add segment events.
Heap has allowed me to gather quick insights when I needed to make fast prioritization decisions and I have set up longer-term monitors on things I want to keep an eye on.
The Live Data Feed is great. It allows you to pinpoint the exact user interaction you are trying to measure without having to work with engineers to add segment events.
Heap has allowed me to gather quick insights when I needed to make fast prioritization decisions and I have set up longer-term monitors on things I want to keep an eye on.
What do you dislike about the product?
Heap auto generates great visualizations for each metric and you can choose the type of chart based on your data (bar, donut, line, table). I do wish I could customize visualizations with my own colors or add notes to data points when I want to create a chart for a presentation. Now, I have to take a screenshot and add the notes outside of Heap.
What problems is the product solving and how is that benefiting you?
The self-service Live Data Feed allows me to gather quick user metrics of exactly what I need so I make faster decisions.
A great Product that is initiative and provides deep insight quickly
What do you like best about the product?
The ability to create KPI's and insights from a large set of data is unique, and provides a functionality that is almost impossible to replicate without a significant amount of effort in a homegrown solution.
What do you dislike about the product?
The biggest downside is how quickly events can pile up and create goverance problems without someone dedicated to currating the events.
What problems is the product solving and how is that benefiting you?
Solves the problem of Product analytics holistically, and creates a ease to navigate interface that is powered by a powerful data layer behind it that enables using thousands of data point without feeling overwhelmed.
Informative analytitcs platform
What do you like best about the product?
It is easy and intuitive when labelling events and buttons and easy to conduct analysis later on it, which provides a tonne of value.
What do you dislike about the product?
When trying to label an event, if I need to click on a number of pages to get to the menu I have to select 'navigate' before every click otherwise it always assumes what I'm clicking is the event I want to measure. This could be improved to stay on navigate until I select the option to track that feature.
What problems is the product solving and how is that benefiting you?
I manage an internal platform and it helps me understand how our different teams are using different freatures, and how often. It also allows us to track adoption of new features.
Powerful yet overwhelming
What do you like best about the product?
I'm a Product Researcher and I recently participated in a Heap training. I liked that Rage clicks were automatically set because I didn't know that it was an available feature. I also like the verification feature, because it allows for a better management of events.
What do you dislike about the product?
When an user first opens the product, it's not really clear what are the actions that should be taken and what are the most important things to be set before starting an analysis.
What problems is the product solving and how is that benefiting you?
I want to know how often my users are using my products and how they navigate.
A great experience and a helpful tool to improve Customer experience
What do you like best about the product?
Heap has been an excellent tool to understand our client's journe and identify the improvements needed in our conversion funnel to achieve better results.
What do you dislike about the product?
Some components of the set up are not simple and require in-depth research on how to perform them.
What problems is the product solving and how is that benefiting you?
Heap has helped my team to understand which steps need to be modified to achieve higher conversions. It has also helped us to understand the overall customer behavior in our app in order to design marketing and commercial strategies.
Fantastic Product Analytics Software
What do you like best about the product?
Very extensive and helpful insights that brings business value to our product development decisions.
What do you dislike about the product?
Steep learning curve to use effectively.
What problems is the product solving and how is that benefiting you?
Learning how to better educate its users so that users can fully utilize the power of Heap.
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