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Reviews from AWS customer

25 AWS reviews

External reviews

57 reviews
from and

External reviews are not included in the AWS star rating for the product.


3-star reviews ( Show all reviews )

    Nitin C.

one stop cloud based solution for monitoring

  • July 23, 2023
  • Review provided by G2

What do you like best about the product?
SOC provides metrics like trace & log in real time. I like the waterfall model of service traces where i can see the service dependencies clearly and figure out which service is having the issue.
What do you dislike about the product?
In current orgnization sampling of traces is main problems for us.
Due to sampling some of the traces/logs are not available to debug the issue also faced issue while setting up the detetctors.
What problems is the product solving and how is that benefiting you?
We want to monitor the multiple aspects of our service like- memory metrics, latency issue,host health monitoring,cpu utilization.
I was able to see all this by creating one dashboard so it made my job easy.


    Avery Deloach

Very easy to monitor multiple cloud environments but licensing should be simplified

  • July 20, 2023
  • Review from a verified AWS customer

How has it helped my organization?

Right now it improves the gap between our on-prem data centers and our cloud environment. We've been using Splunk on-prem for eight or nine years now and it's been useful seeing existing tools that we've used like Splunk integrate into cloud environments and bridge that gap. We use the integration the most.

It has reduced our mean time to resolve. It's been easy to aggregate logs and infrastructure data in one place, making it easier to find a single point as opposed to jumping around tools. It's ten to fifteen percent better. It makes aggregating data and logs faster for our cloud purposes.

What is most valuable?

There's a feature that allows you to connect to AWS infrastructure that we've been using. Its integration with the cloud is what we're looking forward to the most.

It is very easy to monitor multiple cloud environments. It's like a single pane of glass for us. We can use it to monitor our on-prem and both of our cloud environments as opposed to having different tools for each environment. It makes it all come together in one tool.

It's fairly important that it has end-to-end visibility into our native environment. We host a lot of other programs in our program. We host an infrastructure platform. It's good to have the integration that we can pass on to our customers to show them that there are tools they can use to better their program while we're using them to better ours. So it's been pretty beneficial.

Splunk's ability to predict, identify, and solve problems in real-time is good. I was very happy with the keynote. A lot of the use of machine learning is cool. We're excited to get our hands on that once it makes its way to Enterprise.

What needs improvement?

We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features. I know Splunk has plans to move their cloud features into Enterprise at some point. The only improvement we would like is to have more features put into Enterprise that focus on the cloud. Some people come from an on-prem environment and slowly move to cloud and would have to make a full jump into the Splunk Cloud licensing to get any of the cool Cloud features.

For how long have I used the solution?

The program that I'm on has been using Splunk Infrastructure Monitoring for around three years now. We started off mainly on-prem for data centers and we've slowly migrated into AWS and Azure for cloud footprint.

The company has been using Splunk since we were a lot smaller. We were using Splunk for data logs, aggregation, and things like that.

What do I think about the stability of the solution?

It's very stable. We've never had issues with that. Anytime we do have stability issues, it's something that we can work on to fix. It's not an inherent flaw with the product.

What do I think about the scalability of the solution?

Scalability is excellent. That's what Splunk is designed for, big data aggregation. It's been very easy and seamless to scale up over the years.

How are customer service and support?

I've only had a couple of Splunk support cases, and they've been very, very prompt in responding, especially compared to some of the other big enterprise tools we use.

How would you rate customer service and support?

Positive

What was our ROI?

We have seen ROI. It's made onboarding better and it's easier for engineers in our project because there's a single pane to view all of these different environments.

We have seen time to value. It makes it a lot easier to train new people and get them spun up. We had our cloud environment for a couple of years before we started integrating with Splunk. It was a pretty quick improvement within a couple of months, noticing how beneficial it was to have a single pane of glass in all of our different environments.

What's my experience with pricing, setup cost, and licensing?

I understand Splunk wants people to move towards Cloud licensing for a lot of the newer features, especially for multi-cloud. It would be nice to see those in Enterprise. I understand why they do it but that is my main concern.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a seven out of ten. There's more we can do with it. We just haven't explored it.