What do you like best about the product?

Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library.

What do you dislike about the product?

Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application.

What problems is the product solving and how is that benefiting you?

Gong is helping our sales reps level up our conversations by identifying all aspects of a call and evaluating what is working. We can also very easily leave helpful feedback and share alternative conversation ideas so we can all learn together. Gong also helps to provide an accurate transcript of our calls which allows us to follow up with our customers using the most important points. The AI analysis of this is quite impressive. A final benefit would be having a near perfect library of calls and demonstrations going back years we can always reference when needed.