Observe.AI - Real-Time AI
Observe.AIReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
69 reviews
from
External reviews are not included in the AWS star rating for the product.
Observe.AI Review
What do you like best about the product?
I like the best how the software respence each situation of curent events. One of a kind software that i use that can make my work easy and faster. It is very good software
What do you dislike about the product?
I dont like the time of the software was not so good and not having make y work easy and fast. having hard time to locate the time and some of the words are not need to be place.
What problems is the product solving and how is that benefiting you?
I use Observe.Ai to make work easy and fast. heping me to establish a good way of work. Even thier are lots of word that are not correct it help me to solve the problems.
Friendly to use
What do you like best about the product?
It's a friendly tool to use most especially for those employee doing evaluations on calls like me. There are features that were added which helps me to be more effective in evaluating the agent's call accurately.
What do you dislike about the product?
There are some calls that aren't complete.
What problems is the product solving and how is that benefiting you?
It helps me to evaluate calls easily.
Recommendations to others considering the product:
I recommend Obeservev.AI since this tool is a freindly employee tool which helps our job more easier.
Observe.ai experience
What do you like best about the product?
Observe.ai is very helpful when it comes to evaluating calls especially it has a transcriptions and it is a user friendly, easy to access compared to other tool we used.
What do you dislike about the product?
Sometimes observe.ai is not accurate in terms of timestamp and the captcha is difficult to answer, it always says error even you selected the correct one, and when it comes to transcription of numbers, for me it is better if its a digit not in words.
What problems is the product solving and how is that benefiting you?
When it comes to trancriptions, it is really a big help to us especially if the calls are too long to listen. When there is a transcription we can search it so that it will not consume time. Though some words are not accurate to what the agent says, still it's a big help to us as an auditor.
Recommendations to others considering the product:
Observe.ai is useful especially evaluating calls.
Observe.ai is a user friendly tool.
What do you like best about the product?
Observe.ai is helpful because has a recommendation.
What do you dislike about the product?
It is least helpful because sometimes there's no data for the other contact IDS.
What problems is the product solving and how is that benefiting you?
The recommendation helps me to a lot to easily know the best audit
Recommendations to others considering the product:
I can recommend for those looking Observe.AI that you can write down your own self reviews and opinion
The tool Observe.Ai is very convenient to use.
What do you like best about the product?
Eventhough this tool has not yet become our primary tool but I already can foresee that it will make our work easier since two of our tools are combined in it.
What do you dislike about the product?
So far I don't see anything unlikely about the tool infact I can't wait already for this tool to become our primary tool.
What problems is the product solving and how is that benefiting you?
Since our job is evaluating calls it is much convenient for us if the calls that we evaluate have transcriptions and this tool is catering that feature which makes it nice to use.
Recommendations to others considering the product:
Don't hesitate to use the tool, it's easy to use.
Observe ai is a great tool for us to be more skillful and enhance our abilities in auditing.
What do you like best about the product?
It has an accurate transcript and has a good audio quality.
What do you dislike about the product?
Nothing in observe ai which I dislike because everything is perfect and precise.
What problems is the product solving and how is that benefiting you?
It benefits me in a way that my work is getting easier and very smooth to use.
Recommendations to others considering the product:
My advice for people who wants to use observe .ai is to read the terms and policies patiently and follow them in order to have a smooth transactions.
very detailed and concise
What do you like best about the product?
transcripts of calls , Moments that are captured and reflects negative and positive sentiments
What do you dislike about the product?
calls are not updated on the day and you need to wait for the next for data
What problems is the product solving and how is that benefiting you?
addition of coaching
Recommendations to others considering the product:
Really great system which displays concise feedback
Observe.AI is User-friendly.
What do you like best about the product?
I like how the platform enables the users to navigate through calls and leads efficiently and it helps users find information related to their work easily with the use of its call tags function.
What do you dislike about the product?
Perhaps the thing that I dislike about Observe.AI is the way there are calls/leads with missing information. Based on experience, some calls have no transcription or have recordings that are disrupted.
What problems is the product solving and how is that benefiting you?
Observe.AI helps me with my evaluations. Being a Quality Analyst, it is crucial for us to be able to evaluate our calls accurately, with Observe.AI, I am able to be more productive and have more accurate evaluations.
Recommendations to others considering the product:
Read the user manual before using the platform. It will help you greatly when navigating through it.
Very useful and it gets your work easier.
What do you like best about the product?
One of the important thing with observe.ai is that it comes with transcriptions that helps your work easier in terms of locating the important discussions of the plan the agent is offering to the beneficiary.
What do you dislike about the product?
The least helpful with observe.ai is that some of the transcripts are not accurate and some of the lines of the agent are missing. Also other contacts IDs that must be audited are not yet uploaded but other than that, it really helps a lot.
What problems is the product solving and how is that benefiting you?
Observe.ai helps me with locating the important discussions of the plan the agent is offering to the benefiary. It also helps me with assessing my audits and locating timestamps.
Recommendations to others considering the product:
My advise to others in considering Observe.ai is make sure to explore Observe.ai's program because it makes your work easy and convenient. It is very helpful in finishing your evaluations and audits. Transcriptions are already given and you can easily locate timestamps.
I like the accuracy in evaluating using the Observe. AI
What do you like best about the product?
The most helpful is I can easily edit if I mistakenly submitted the evaluation.
What do you dislike about the product?
I don't have any dislikes using the Observe.AI, everything works properly.
What problems is the product solving and how is that benefiting you?
I dont have any problems in solving Observe. AI, the benefits that I experience while using the Observe.AI is very efficient and my business performance increase
Recommendations to others considering the product:
I recommend using Observe.Ai because it is very efficient to use and very accurate.
showing 21 - 30