Observe.AI - Real-Time AI
Observe.AIReviews from AWS customer
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The convenience of using observe ai.
What do you like best about the product?
Observe ai was really helpful and convenient to use. It helps me to find out what are the things need to focus more. I was so grateful that i was able to use the observe ai.
What do you dislike about the product?
There are times that the transcript of the observe ai doesnt match with the actual conversation of the agent and beneficiary. There are also times that calls are incomplete.
What problems is the product solving and how is that benefiting you?
When there are times that transcript doesnt match with the actual conversation that is why you must really have to be keen and focus more on your evaluation and be active in listening.
Recommendations to others considering the product:
Observe ai is really easy and convenient to use.
Observe.ai is user-friendly and makes your task easy while you're being productive.
What do you like best about the product?
The easy navigation and the convenience. I've been using different platforms throughout the years but Observe.ai for me is the best. It helps us users do our job efficiently. Easy logging in is also one of the best parts for me.
What do you dislike about the product?
Almost all the suggested answers were wrong. Our task is to evaluate calls from our agent and some of the suggested evaluations from Observe.ai were incorrect so we must put some notes on why we choose otherwise.
What problems is the product solving and how is that benefiting you?
Evaluating long calls from our agent and made realized Oberserve.ai makes our evaluation or work more efficient. I realized that we should not stress ourselves listening to long calls since Observe.ai will help us with the help of the transcriptions.
Recommendations to others considering the product:
Just enjoy the app. App itself is perfect for work. Observe.ai makes your job a lot easier. App itself is hassle-free and you can log in easily since it is a user-friendly app. However, avoid following some suggested evaluations since some of them are incorrect.
Disruptive technology
What do you like best about the product?
Easy to use. Availablity of a Data Out API.
What do you dislike about the product?
I don't dislike anything but there may be some opportunities for improvement. e.g. the ability to create a moment out of two moments
What problems is the product solving and how is that benefiting you?
We help our customers provide more visibility into the customer calls they're getting by building key moments that are of interest to our customers to track performance or minimize risks
Helpful Info to help with agents
What do you like best about the product?
listening to the agent's calls- I feel it helps them with how they sound and what to work on.
What do you dislike about the product?
Fails , but it helps with the things that I failed on to get them corrected
What problems is the product solving and how is that benefiting you?
to get 100%- helps with the fails
Recommendations to others considering the product:
It is really helpful for me to help my agents
Make my job easier
What do you like best about the product?
Have the opportunity to recognize more moments
What do you dislike about the product?
Improve the specific words marked on the call
What problems is the product solving and how is that benefiting you?
The script help me to have a better concept of what happened on the call
Recommendations to others considering the product:
Nothing
Excellent Partner
What do you like best about the product?
Collaboration, strong partner who truly cares about our helping our business, people and customers succeed.
What do you dislike about the product?
Not a dislike, but an opportunity to continue expanding feature functionality. Based on experience so far, no doubt that will happen.
What problems is the product solving and how is that benefiting you?
Create stronger data and analytics that we can use to drive CX and EX as well as Client stickiness
GREAT APPLICATION FOR COACHING
What do you like best about the product?
the ability to access any and all of the sales reps calls at anytime of the day. to be able to coach my team and give them feedback
What do you dislike about the product?
i find it very very easy to use and have no problem figuring it out if i have to
What problems is the product solving and how is that benefiting you?
coaching my team to success - making sure they are following the process
Recommendations to others considering the product:
I love this for the employees - just to have feedback for them - to protect our employees as well
Observe AI is helpful with call reviews
What do you like best about the product?
I like the searchable options and how easy it is to select what you are wanting to view on the left hand side for it to filter out instead of searching through an entire list. I also like that you have the ability to edit the work that you are doing or delete it completely if needing to start over.
What do you dislike about the product?
Other than the text issue when reading the conversations, I cant think of anything else that needs improving.
What problems is the product solving and how is that benefiting you?
I love how everything is displayed on one screen. We had to pull up separate screens for every aspect of scoring the call, so it made the task tedious. It has increased productivity cause you arent looking for several screens to complete one task cause its all there on one screen.
Recommendations to others considering the product:
Its very user friendly and increases productivity time.
Simple but intuitive system for Speech Analytics.
What do you like best about the product?
How easy it is to build out the moments in the system.
What do you dislike about the product?
The lack of creativity within the moments. There's not a way to save a moment within a moment to be able to drill down to certain calls.
What problems is the product solving and how is that benefiting you?
How we can keep track of the evaluations in the system. Coaching sessions are great in the system. Hoping for more improvements in that aspect.
Review for OAI
What do you like best about the product?
The most helpful benefit of OAI is how easy it is to review the calls.
What do you dislike about the product?
The only feature that I dislike is that a new tab opens with every call that I view. Another feature that could be better is getting updates when the analyst report false positives.
What problems is the product solving and how is that benefiting you?
The problem that I can solve efficiently with OAI is finding trends with the Do Not Call report by only typing in phrases from the analyze tab makes reporting easier.
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