Observe.AI - Real-Time AI
Observe.AIReviews from AWS customer
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Observe.AI
What do you like best about the product?
useful and and very easy to use when it comes to the transcription matter
What do you dislike about the product?
Sometimes words are not correct or exact but over all observe AI was good.
What problems is the product solving and how is that benefiting you?
When viewing observe ai and there is also available recording while viewing the trancription that is available.
I would recommend observe.ai since it is more easier to access.
What do you like best about the product?
The most helpful about Observe. ai it is easy to access during evaluation and the guide is now updated and words is now accurate for us to understand during our evaluation.
What do you dislike about the product?
The downsides of using Observe.Ai is sometimes some call Ids is not complete the call is cut and we still need to refer to our assurance.com for us to complete our evaluation.
What problems is the product solving and how is that benefiting you?
The problem that needs to be solve here in Observe. ai is to make the contact ids uploaded completely so that we can evaluate easier and can use this more accessible.
Feedback
What do you like best about the product?
Observe AI is an intelligent application which I like to use because it offer an ease of usage. The application is helpful in my work as an evaluator. The more I use it the more I enjoy the process of AI.
What do you dislike about the product?
With Observe AI though it is a very helpful tool in evaluation, there are some instances where the transcripts are not complete or some of the phrase is missing.
What problems is the product solving and how is that benefiting you?
Observe AI is helping me with my evaluation. important parts of the calls are labeled. So If you will check your evaluation you will know which part to go directly. Most importantly it shortens the time I consumed in evaluating and rechecking calls.
Frelyn's Review
What do you like best about the product?
Observe ai makes it easy to tract the information for the usage of evaluations. They have both the call and the evaluation form for the very easy access. I think it is their upside.
What do you dislike about the product?
Observe.AI have many tools and menus that are not actually needed. They also have more things going on for the eyes that I personally think it make me discomfort. I want my space to be clean and neatly organized.
What problems is the product solving and how is that benefiting you?
Evaluating calls and having the evaluation form is benefitting me because it makes accessing both the form and the call easy. I also like the idea of having the comment section on the evaluation form.
I would highly recommend Observe.AI to a friend!
What do you like best about the product?
I like that Observe.AI has the scripting of the call. It is very well managed and very efficient. i like the format of the whole app in itself. How it is placed and displayed. I like how the app also presents the calls and evaluations on the buttons. It also allows us to analyze dta and check our work. Another great thing about this app that i really like is that it allows us to edit the submitted form even tho it has already been submitted. I like that it is also so easy to access and use. They really did a number of great things on this app. Very useful and helpful. I also really like how the calls scrpting has call tags as well. it shows the conversation shown on the Tags it is under. This helps us find what we need and be able to be more efficient in our work. I also like that every part of the call scripting has already been organized into a paragraph basing on the Call Tags it is under.
What do you dislike about the product?
To be honest although everything was all really good with this app (Observe.AI) the only thing that i would highly recommend is for it to have the callback present on the data as well. It is very dishearthening when we cant find the rest of the call prersent on the cll. There are timses when a call isnt complete on one call Id so we need to find the other call between the agent and the shopper. It is very disadvantageous when it isnt included. I also found that while ive been using Observe.AI that it actualy sometimes do not present the whole entirety of the call and is missing some data and the some recording in iut. This makes it a little frustrating to use. Honestly these are really big issues but it can be fixed hopefully. I dont like that ill have to open another app to finish my work because Observe.AI isn't capable of meeting my needs. But then again this only happens sometimes on the call. But as quality auditors, it would really be better is everything was already completed and there arent anything missing on the calls.
What problems is the product solving and how is that benefiting you?
The problems is Observe.AI solving is that the original assurance website doesn't have the calls all scripted, it only presents us with the call recordings. It makes it really hard for us to be more efficient when we are working. It isnt ideal for us to listen to calls for 3 hours straight when not everything discussed is about the plans or the sales or the enerollment going on. In order to be more fast, easy-going and efficient, we need the call scriptions. It makes it more accessible for us to be more fast with what we do and we can even evealuate more by having this. This is very important in oue line of work. To be honest i was really happy to know that we were presented with Observe.AI because when we started using the app, it backed us with the scriting for the call that the Assurance.com didint have. i really appreciate this app in a lot of ways. Hopefully the Creator of this app knows that he did a really good job when he came up with this. This really helped me a lot.
Quality Assurance
What do you like best about the product?
It can identify all valued information.. and evaluate properly.. it also help us audit the call for our client and monitor our agents if they are following proper call flow.
What do you dislike about the product?
Some of the calls are distorted or broken and some calls are not uploaded, theres a delay sometime and cause problem. because of that we are using another aoolications.
What problems is the product solving and how is that benefiting you?
It can identify the wrong doing of the agent or mistakes happening in the call, like if they are following the call procedure properly and helping the client on their best.
Feedback
What do you like best about the product?
It's very helpful because it makes my work easier than before, it's tools are very effecient and useful. I will definitely recommend this to my other workmates. Thanks!
What do you dislike about the product?
What I dislike about Observe.AI is the part where it suggest NO but it should be YES it's a little hassle and a waste of time, it takes a lot of time especially in reasoning out why it should be YES rather than NO.
What problems is the product solving and how is that benefiting you?
The Observe.AI is solving the problem of the agent. It helps monitor the Medicare if the agents are adhering to proper verbatim statements, also, it is benefeting the company by helping agent spot there error.
Feedback for observe.ai
What do you like best about the product?
The most helpful about ai, is that I don't need to listen the whole calls , if I missed to check something. They provide all the shortcuts , that makes our work easy.
What do you dislike about the product?
There are times that the transcript is not accurate for the recording and not only that but also there are times that the calls is not completed when we compare it to the assurance recording.
What problems is the product solving and how is that benefiting you?
They added new features the " yes or no recommendation". We can easily check if the agent disclosed the said disclosure and we can easily determine the if the agent say it correctly. Which I found it difficult before to detrmine the agent mistakes .
its good
What do you like best about the product?
Using Observe Ai was good because it give us easy way to evaluate the calls that our very hard to evaluate in the formstack.
What do you dislike about the product?
Using Observe.AI in the past few months, the thing that i dislike is that some calls are short.
What problems is the product solving and how is that benefiting you?
Observe.Ai helps me to evaluate a lot of calls, because of the access
Feedback for Oberve.AI
What do you like best about the product?
The best in using Oberve.AI is that by having a transcription. It finds easier for me to review calls because of the transcription. And also it makes my Job easier
What do you dislike about the product?
Sometimes when the transcription is not conplete so I need to use another tool for me to listen to the calls completely but so far using Observe.AI makes my Job easier
What problems is the product solving and how is that benefiting you?
When sometimes I am evaluating calls using a different tool and its not Complete so I need to use Observe.AI for me to completely evaluate the call and it makes my Job easier
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