Observe.AI - Real-Time AI
Observe.AIReviews from AWS customer
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Observe.AI is very convenient to use. Although, it needs more updates to make it perfect.
What do you like best about the product?
Since I do call auditing, I love how it identifies agent and shopper in the transcript. But since this tool is not that perfect yet, I also use Assurance web to cross-reference.
What do you dislike about the product?
There are times that some calls are incomplete in this software and I needed to use a secondary tool to continue auditing my assigned call IDs. I would suggest that the developers work on making updates for this to make this tool perfect for my job as a Quality Auditor.
What problems is the product solving and how is that benefiting you?
Observe.AI is very usefool when our secondary tool is not working properly as it should. When issues occur on other tool that we use, Observe.AI makes us continue do our job without compromising our productivity at work.
Recommendations to others considering the product:
No recommendations at the moment.
Excellency
What do you like best about the product?
Observe ai is the best cause it is smooth to use and easy to use.
What do you dislike about the product?
I don't have any issue regarding observe ai since i like it and it is very easy to use.
What problems is the product solving and how is that benefiting you?
So far i have no problems with observe ai
Makes the work easier.
What do you like best about the product?
It is showing details and transcription.
What do you dislike about the product?
The recording sometimes aren't complete.
What problems is the product solving and how is that benefiting you?
Reduces the time working on a specific lead.
Observe.AI Review
What do you like best about the product?
I like the best how the software respence each situation of curent events. One of a kind software that i use that can make my work easy and faster. It is very good software
What do you dislike about the product?
I dont like the time of the software was not so good and not having make y work easy and fast. having hard time to locate the time and some of the words are not need to be place.
What problems is the product solving and how is that benefiting you?
I use Observe.Ai to make work easy and fast. heping me to establish a good way of work. Even thier are lots of word that are not correct it help me to solve the problems.
My survey to observe ai
What do you like best about the product?
the script is so helpful during evaluating.. without script its so hard to listen to the call when evaluating
What do you dislike about the product?
i dont have dislikes about the observe ai, the program is so helpful to us.
What problems is the product solving and how is that benefiting you?
when im using the observe ai, it hepls me a lot because when i am listening to the call i also use the transcription so that my work will be fast.
Oberve.AI helps us in all aspects as we audit calls in assurance.
What do you like best about the product?
The most helpful part in observe.AI which is the recommendation and the transcriptions of each call. It helps us to easily divert calls and extends the policies of assurance.
What do you dislike about the product?
Well, observe.AI has many benefis in helping us too sucessful calls, and I dont have any dislikes in this tool. Observe.AI makes us call auditors get easily with the calls and do our job.
What problems is the product solving and how is that benefiting you?
It has many benefits for me, one thing is the transcript, the timestamp every call and the search bar. It also has edit tool that can help us change any discrepancies that we had in the call.
Friendly to use
What do you like best about the product?
It's a friendly tool to use most especially for those employee doing evaluations on calls like me. There are features that were added which helps me to be more effective in evaluating the agent's call accurately.
What do you dislike about the product?
There are some calls that aren't complete.
What problems is the product solving and how is that benefiting you?
It helps me to evaluate calls easily.
Recommendations to others considering the product:
I recommend Obeservev.AI since this tool is a freindly employee tool which helps our job more easier.
Observe AI as systematic tool for evaluation
What do you like best about the product?
The most helpful part is the auto QA part.
What do you dislike about the product?
Downside is that sometimes Auto QA is not accurate.
What problems is the product solving and how is that benefiting you?
Auto QA do some work for you but sometimes it is not accurate and contains error.
Recommendations to others considering the product:
Improve Auto QA feature. Add a forward button or a feature that lets you advance on a specific point of the recording.
Observe ai helps my work finish quickly.
What do you like best about the product?
It's giving me a clear transcription of the recorded calls. And it helps me locate easily the important keywords that i need to sarch during the evaluations.
What do you dislike about the product?
The problem I encountered about observe ai is that whenever there is a call back we cannot find it immediately and sometimes it's still not available. But overall its a great tool to used.
What problems is the product solving and how is that benefiting you?
observe ai is a big help when it comes to making my evaluation easily, it gives me accurate transcription of the recoreder calls that needs to be evaluated. without obsreve ai my workload will not be easy.
Recommendations to others considering the product:
observe ai is very advisable to whoever wants to use this tool. it is user friendly.
It is accurate and makes our work easier.
What do you like best about the product?
The transcipt and the timestamp is helpful.
What do you dislike about the product?
The transcript was not completed or cut.
What problems is the product solving and how is that benefiting you?
It solves our problem in terms of evaluating the agent accuartely with its correct penalization and timestamp.
Recommendations to others considering the product:
Accurate and makes your work easier.
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