Tanium
Tanium IncExternal reviews
10 reviews
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External reviews are not included in the AWS star rating for the product.
Adapting management tools to meet secure environments while leveraging strong dashboard capabilities
What is our primary use case?
We initially conducted a proof of concept with Tanium, but we ended up using Patch My PC on the Windows side and a plugin called Superman for Jamf on Mac devices. Our environment is highly restrictive with no administrative rights, which led to limitations with some solutions.
What is most valuable?
Tanium provides a comprehensive suite for managing devices, not just patching. The dashboard and backend services offered by Tanium are excellent. However, in our specific environment, we couldn't fully utilize these features due to security constraints.
What needs improvement?
Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment.
For how long have I used the solution?
I tested Tanium in the first half of last year.
How are customer service and support?
I can't recall if we used Tanium's professional services. With Patch My PC, we worked with a third-party reseller who provided an engineer to help configure the service, which was very helpful.
How would you rate customer service and support?
Positive
What about the implementation team?
With Patch My PC, we worked with a third-party reseller who provided an engineer to help configure the service.
What's my experience with pricing, setup cost, and licensing?
Patch My PC was significantly cheaper compared to Tanium. Full suite solutions like Tanium have similar price ranges based on list prices, but real prices vary after negotiations.
Which other solutions did I evaluate?
We evaluated Tanium and some other full suite solutions that manage not just patching but also reboot management, application installation, and service management.
What other advice do I have?
Tanium is a very good product and I would rate it eight or nine out of ten. It's a great tool for central management and patch management for devices. I would definitely consider it for future use, provided we can address the root account issues.
Effective compliance and inventory management impress while leaving room for improvement in overall experience
What is our primary use case?
The primary use case for Tanium is compliance, patching, and inventory as part of the core functions.
What is most valuable?
I find the inventory and compliance features of Tanium to be the most impressive. They are very effective for endpoint security, and the solution is scalable and easy to install without any problems.
What needs improvement?
While there is always room for improvement, I am pleased with Tanium.
For how long have I used the solution?
Tanium was commissioned two to three months ago, making it relatively new to us.
What was my experience with deployment of the solution?
Tanium is a very scalable and easy-to-install solution. We did not experience any problems during deployment.
What do I think about the scalability of the solution?
I find Tanium to be very scalable.
How are customer service and support?
So far, I am satisfied with their customer service. I would rate their technical support as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup took about three weeks, including testing and configuring, with the first results viewable after about three to four weeks.
What about the implementation team?
We did the majority of the implementation ourselves, with a bit of support from Tanium.
What was our ROI?
The return on investment is a bit on the higher side, but due to its completeness, if we can get rid of other solutions or combine multiple tasks with it, it is reasonable.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the higher side. However, to make it economically viable, you need to have a considerable setup to find your return on investment in reducing management time.
Which other solutions did I evaluate?
I looked at Trellix versus Tanium.
What other advice do I have?
For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it economically viable. I would recommend it to others with a similar use case. The solution fits the bill at the moment for what we try to do with it. I would rate Tanium at seven and a half to eight overall.
Which deployment model are you using for this solution?
We are using an on-premises deployment model for Tanium.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Immediate results in patching promptly address vulnerabilities
What is our primary use case?
We primarily use Tanium for patching, focusing on vulnerabilities. Our major goal with Tanium is to patch based on vulnerabilities detected by our other vulnerability tools.
What is most valuable?
It's a little difficult, however, I get results immediately once I start patching something. When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes. This is a pro because most patching tools take a while to reflect changes, but Tanium updates quickly.
What needs improvement?
When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task. It would be easier if Tanium provided the patches directly. Some other brands provide the patch with a direct download link, which facilitates the process.
Also, I feel that if there were more detailed documents and remediations readily available online for troubleshooting, especially more up-to-date information, it would be beneficial. Currently, some resources online are very out-of-date.
For how long have I used the solution?
I have been using Tanium for the last three or four years.
What do I think about the stability of the solution?
I would rate stability around mid-level. I haven't noticed severe problems, however, don't feel entirely confident in marking it as very stable.
What do I think about the scalability of the solution?
The solution is scalable, and I would rate it seven out of ten on scalability. I haven't faced any significant limitations.
How are customer service and support?
Customer service is good. However, I would appreciate more comprehensive documentation for troubleshooting.
What other advice do I have?
If there was a feature that could group devices with similar problems for troubleshooting, it would be beneficial.
Overall, I rate Tanium an eight out of ten.
Provides a linear-chain architecture and is useful for collecting data to make AI models
What is our primary use case?
We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need different data types, we can write scripts.
What is most valuable?
Tanium’s linear-chain architecture is valuable.
What needs improvement?
The reporting could be improved.
For how long have I used the solution?
I have been using the solution for two to three years.
What do I think about the scalability of the solution?
We have about ten users in our organization.
Which other solutions did I evaluate?
I also use Ansible. Many customers do not want to install agents in their systems.
What other advice do I have?
I am a developer. We use the product because our CEO has a connection in Tanium. Our company is a partner. I researched and created some documents about agent and agent release. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Stable product with an ability to build complex roles
What is our primary use case?
We use Tanium as an EDR solution for managing end-user devices and servers.
What is most valuable?
The product is granular and can build complex roles compared to other EDR vendors.
What needs improvement?
Tanium's dashboard UI could be similar to CrowdStrike.
For how long have I used the solution?
We have been using Tanium for two and a half years.
What do I think about the stability of the solution?
The product is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability a seven out of ten. It is suitable for medium-sized businesses.
How are customer service and support?
We contacted the technical support team with the help of a third-party vendor. They were able to solve 90% of the cases.
How was the initial setup?
I rate the initial setup process a seven or eight. It takes five days to complete.
What's my experience with pricing, setup cost, and licensing?
The product's pricing differs from region to region depending on negotiations and the number of endpoints.
What other advice do I have?
I advise others to go through the product's documentation. It is very helpful. I rate it an eight out of ten. They could improve the UI.
Helps with patching and security response
What is our primary use case?
We use the solution for patching and security response.
What is most valuable?
I like the tool's incident response and security patching.
What needs improvement?
The solution needs to improve the reporting and tracking capabilities.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
The solution is stable. Tanium's agents that get deployed are highly reliable, which is the one benefit it has over SCCM.
What do I think about the scalability of the solution?
The product is built to scale.
How are customer service and support?
I have not contacted the tool's support directly but my team has and finds them to be pretty responsive. They are top in customer service.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive but it's a good investment.
Which other solutions did I evaluate?
We decided to use Tanium instead of SCCM because of security reasons. It's one of the most effective security response tools.
What other advice do I have?
I would rate the product a seven out of ten. I would not choose the product blindly. It's a product you almost can't do without. You need to have an experienced person with strong security background or experience in setting up and using Tanium.
Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade
What is our primary use case?
We use Tanium to deploy applications and for third parties, like Google Chrome which is already in-built in Tanium. We have deployed some packages which we are already using through SCCM, and those packages are what we are using in Tanium to attach those files and make a command line. Installation, uninstallation part, and detection methods are the things that we are using in Tanium.
What is most valuable?
I would say Tanium is the best tool for vulnerability management. If there is any issue, Tanium is a good tool.
What needs improvement?
We had some issues with the solution's OS upgrade. We had just downloaded one HP driver through the HP site, and the pack used, like, for more than 1 GB. Now, when I was deploying this package or the machine, its sync was getting so delayed because when I was installing it, I was not able to see the complete status, whether it was installed or not. The aforementioned areas in the solution I faced, especially for the driver, have room for improvement in this section.
For how long have I used the solution?
I have been using Tanium Version 2.2014 for the past nine months.
What do I think about the stability of the solution?
This tool is good for vulnerability. But if I talk about the driver issue, some areas need to be improved for the driver and some heavy packages. Tanium basically says to use peer-to-peer connections.
What do I think about the scalability of the solution?
As for my project, there are around six team members using Tanium.
How are customer service and support?
When I was getting issues, there were some engineers from Tanium whom I asked regarding the driver package. They informed me that it would take some time to sync it. So, we cannot confirm on the console whether it is being installed or not. I was not able to see the error code because it was not syncing. That is a point which I notice Tanium. These are the things, which I discuss whenever we are stuck, and then we take help from Tanium when there is any major issue. As for the error message, I know that in Tanium, there are a few log files that we need to monitor. So, that is basically executed.
As for the technical support team, I would rate them six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
As for the initial setup, it is somewhere in the middle, so it's neither easy nor difficult.
What other advice do I have?
My advice to others would be that they should use Tanium. As you see in the market, you will find out that for Tanium, when you compare through its SCCM, there are only a few openings in Tanium. But as you will see, the SCCM market is a huge market.
As a vulnerability tool, I rate Tanium a ten out of ten. If you ask for the applications, it would be six to seven out of ten.
Overall, I rate Tanium a six out of ten.
Which deployment model are you using for this solution?
On-premises
A scalable solution that helps to understand how infrastructure works
What is our primary use case?
We use the tool as an infrastructure operational management solution.
What is most valuable?
The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization.
What needs improvement?
Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time.
What do I think about the stability of the solution?
I would rate the solution's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a ten out of ten.
How was the initial setup?
The product's setup is easy but depends on the environment. The tool's deployment took three months to complete.
What's my experience with pricing, setup cost, and licensing?
The solution offers value for money.
What other advice do I have?
I would rate the product an eight out of ten. You need to know about your environment and if you are in a legacy environment, then you need to plan methodically.
Which deployment model are you using for this solution?
Public Cloud
A useful solution that can be used within the threat-hunting and vulnerability-management space
What is our primary use case?
I use Tanium to run all the security operations, threat intelligence, vulnerability management, threat hunting, red teaming, purple teaming, and everything within the vulnerability management space.
Server message block communication is one of the platform's strengths that tells how quickly it can get all the data. However, when we first deployed it, we were told to remove it immediately because it was causing issues along those lines. Within our system, we use the solution for the instant discovery and visibility aspect instead of using it to scan for vulnerability management. We have another solution for regular scanning. We use Tanium to collect the data from endpoints for the live response functions for looking at anomalous behaviors. When we had a specific targeted attack against it, a specific process was running, and we could identify and stop all of those.
What is most valuable?
Tanium's most valuable feature is its instant discovery aspect. You can have a look and see the processes running on the machine when looking for specific indicators. We use the solution within the threat-hunting and vulnerability-management space.
What needs improvement?
Tanium’s scalability could be improved. When we first deployed Tanium to Bank of America, it caused a massive contention issue on the network due to the size of the network and the amount of traffic coming back from SMB.
For how long have I used the solution?
We first used Tanium in 2016 at Bank of America.
What do I think about the stability of the solution?
Initially, we had some problems with the contention of the traffic, and the solution kept crashing. However, after a bit, it wasn't too bad.
What do I think about the scalability of the solution?
Tanium's scalability was good once we got to it working properly on the smaller things. It was pretty good once it was optimized and used within the wider business. My organization has a huge infrastructure with over 20,00,000 switches and 3,00,000 servers within the business.
I rate Tanium an eight or nine out of ten for scalability.
How was the initial setup?
The initial setup of Tanium was very hard due to the size of the network of Bank of America. When you put out the initial bit, the amount of traffic coming back wasn't tunneled correctly, and it caused contention in various areas. We've got so many other technologies running within it, and it's a very, very complex environment.
We did the deployment in small bits. There was an initial three-month deployment, but that wasn't complete. Since Bank of America is across 29 countries and is absolutely huge, it involved breaking it down into logical business areas. The solution's overall deployment took over 12 months.
What other advice do I have?
We don't have a full-scale deployment per se. We're looking at the threat module within Tanium Threat Response in my current place.
Tanium is a very useful product. You've got to have the right use cases for it, but the visibility of things it gives you and the response time is really, really beneficial.
Overall, I rate Tanium an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
The solution is limited to a few classes, but it helps discover CIs and assets
What is our primary use case?
Tanium is primarily used for CMDV (Configuration management database) discovery. Tanium is meant to discover CIs and assets.
How has it helped my organization?
It's a good tool, but that's about it. It's like any other discovery tool. It's very detailed, and it will allow you to do hardware and software. I was using it in a very large enterprise.
What is most valuable?
The interrogation piece was the most valuable feature because it was very detailed.
What needs improvement?
Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session. That doesn't do me any good if I do more than 300 classes.
Tanium’s user interface should be made better by making it a little bit more simplistic.
For how long have I used the solution?
I was a system integrator for Tanium for about eight months.
What do I think about the stability of the solution?
I didn't face any issues with the stability part of the solution.
What do I think about the scalability of the solution?
Scalability is an issue. It's limited to the classes. When you're doing a large deployment, it doesn't meet your needs.
How are customer service and support?
The problem with the tool is the way it is developed. It's not anything that support could resolve. The tool's limitations do not make it a viable product if you're dealing with a large enterprise.
Which solution did I use previously and why did I switch?
I have worked with SCCM. There are lots of discovery tools out there, but Tanium works a little bit differently.
What about the implementation team?
Tanium is not a difficult tool to deploy. It's a fine tool, but it's geared to small to medium organizations. If you have a very large organization, it falls on its face.
We just followed the instructions during deployment. We had to put an agent on every unit, which was a little bit cumbersome. Six people were involved in the deployment, which took a few weeks.
What other advice do I have?
Tanium is not a difficult solution to maintain, and a specific team was responsible for its maintenance.
I suggest being aware of the tool's limitations.
Overall, I rate Tanium five out of ten.
Which deployment model are you using for this solution?
On-premises
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