Smartsheet is backbone of my workflows, from auto reminders to managing complex approvals.
What do you like best about the product?
What I like best about Smartsheet is its ability to combine traditional spreadsheet functionality with robust automation, permissions control, and workflow logic.
For me, the most helpful feature is how easily I can build conditional automations, such as sending reminders, tracking status changes, and notifying specific contacts based on dropdown or checkbox selections. It allows me to streamline complex processes like holiday authorisations, vehicle bookings, and project status tracking without needing separate systems or constant manual input.
The biggest upside is how scalable and customisable it is. With formulas, helper columns, and cross-sheet references, I can create tailored solutions for nearly any operational challenge. It’s central to how I manage processes across teams while keeping everything transparent and traceable.
For me, the most helpful feature is how easily I can build conditional automations, such as sending reminders, tracking status changes, and notifying specific contacts based on dropdown or checkbox selections. It allows me to streamline complex processes like holiday authorisations, vehicle bookings, and project status tracking without needing separate systems or constant manual input.
The biggest upside is how scalable and customisable it is. With formulas, helper columns, and cross-sheet references, I can create tailored solutions for nearly any operational challenge. It’s central to how I manage processes across teams while keeping everything transparent and traceable.
What do you dislike about the product?
What I dislike about Smartsheet is that some genuinely useful features feel just out of reach, either buried behind more expensive tiers or requiring clunky workarounds.
The least helpful aspect is the inconsistency across features, for example, conditional formatting doesn’t carry over to reports, dashboard widgets are a bit limited, and automations can feel overly rigid without helper columns. Some of that might be down to our current subscription level, but it still creates friction when trying to build truly seamless workflows.
A key downside is that while Smartsheet is incredibly powerful, unlocking that power takes time, testing, and quite a lot of trial and error. The learning curve can be steep, especially if you're trying to get clever with cross-sheet formulas or permissions without breaking things.
The least helpful aspect is the inconsistency across features, for example, conditional formatting doesn’t carry over to reports, dashboard widgets are a bit limited, and automations can feel overly rigid without helper columns. Some of that might be down to our current subscription level, but it still creates friction when trying to build truly seamless workflows.
A key downside is that while Smartsheet is incredibly powerful, unlocking that power takes time, testing, and quite a lot of trial and error. The learning curve can be steep, especially if you're trying to get clever with cross-sheet formulas or permissions without breaking things.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving several operational headaches for me, from managing approvals and deadlines to automating reminders and tracking progress across multiple teams.
It’s helping me reduce manual admin by automating routine tasks like sending follow-up emails, updating statuses, and notifying the right people when something changes. It keeps all our data in one place, so I’m not chasing down updates or juggling spreadsheets and inboxes.
The biggest benefit is visibility, I can see at a glance where things are stuck, what’s overdue, and what needs my attention. It’s also flexible enough that I can build tailored solutions for different departments or projects without needing developers or extra software. It saves time, increases accountability, and gives me the control to keep everything running smoothly.
It’s helping me reduce manual admin by automating routine tasks like sending follow-up emails, updating statuses, and notifying the right people when something changes. It keeps all our data in one place, so I’m not chasing down updates or juggling spreadsheets and inboxes.
The biggest benefit is visibility, I can see at a glance where things are stuck, what’s overdue, and what needs my attention. It’s also flexible enough that I can build tailored solutions for different departments or projects without needing developers or extra software. It saves time, increases accountability, and gives me the control to keep everything running smoothly.