What do you like best about the product?

Smartsheet has streamlined our workflow and heavily increased my team's productivity. I own a busy pool company and I hate having to have things all over the place in multiple systems. Smartsheets has given me a solution that allows me to keep track of everything, all in one place. My employees utilize the system to track their calls, productivity, client info, workday tasks, etc. This allows us to not only keep track of what the team is working on, but also to see what calls have already been made and which tasks have already been completed, saving time and manpower. I love that we are no longer "double dipping" and wasting resources by completing tasks that have already been done. This has been a total gamechanger for our business and I recommend smartsheet for all businesses! There is so much that you can do on the platform and it is worth every bit of the cost.

What do you dislike about the product?

There have been times where I have needed to get in contact with support due to errors with the system. This is a rare occurrence, but I wish that there was a customer support number to call, or even a better chat system, as the current one is useless and you cannot reach anyone if you need help or if there is an issue. That has been the only downside to smartsheet.

What problems is the product solving and how is that benefiting you?

Before using Smartsheet, we had things all over the place. It has been crucial being able to keep track of everything all in one convenient system. In the past, information would get lost or it would be in so many places, it either wouldn't get utilized, or we would waste a lot of time and energy tracking it down. This has been so much more efficient.