What do you like best about the product?

What I like best about Smartsheet is how easy it is to use and implement across our team. The familiar spreadsheet-style interface made onboarding quick, and we use it daily to manage tasks, timelines, and team collaboration. It offers a wide range of features—from Gantt charts and automated workflows to dashboards and reporting—that help us stay organized and efficient. Integration with tools like Microsoft 365, Google Workspace, and Slack has been seamless, allowing us to connect Smartsheet with our existing systems. Additionally, their customer support is responsive and helpful, making setup and troubleshooting straightforward.

What do you dislike about the product?

What I dislike about Smartsheet is that it can become slow when working with large sheets or complex formulas. Some of the more advanced features, like cross-sheet references and reporting, have a steeper learning curve and can be time-consuming to set up. Also, certain useful capabilities are only available on higher-tier plans, which can be limiting for smaller teams or departments with tighter budgets.

What problems is the product solving and how is that benefiting you?

Smartsheet is helping us solve several key challenges, especially around project visibility, task tracking, and team coordination. Before using it, we struggled with scattered information and manual follow-ups. Now, we can centralize all project details, assign tasks, set deadlines, and monitor progress in real time. The automation features reduce repetitive tasks like sending reminders or status updates, which saves time and increases efficiency. Overall, it's improved communication, accountability, and helped us deliver projects more consistently and on schedule.