Contentsquare Data Connect
ContentsquareReviews from AWS customer
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Great platform that helps you find pain points throughout your journey that you do not know exist!
What do you like best about the product?
I love the visual and accessible nature in which ContentSquare displays insight. It does a far better job than most other platforms of eliciting actionable insight rather than simply displaying data, which is what it’s all about.
What do you dislike about the product?
It’s a big platform and so takes some time to navigate and master, which can be further complicated depending on how well you set up your mappings etc. That said, the ContentSquare University platform is an excellent way to self learn and self serve. I’d also like some of the Find & Fix capability to be bundled within the core product and cost as it’s brilliant, but costly.
What problems is the product solving and how is that benefiting you?
ContentSquare gives us more timely and relevant customer journey analytics than any other data source we have access to, whilst also visualising insight in a manner than is far easier to understand. It helps us unearth issues that we wouldn't otherwise have known about whilst also helping us understand how our customers truly use our sites and apps.
Great and convenient tool
What do you like best about the product?
Contentsquare is quite convenient to use, and give inputs to understand our customer journeys better. Special mention no CS live, that gives instantaneous vision of various KPIs directly on the different zones of a web site page.
What do you dislike about the product?
The comparison system isn't that convenient.
What problems is the product solving and how is that benefiting you?
Contentsquare helps to understand customer journeys, to follow KPIs and understand how the business has been done ! i like the idea that conversion isn't only a "e-commerce conversion", but can be the reach to another step of the journey.
Unique and amazing customer tool to improve your website
What do you like best about the product?
It is pretty easy and straightforward to use once you have had the training by Content Square. It allows us to undertake analysis that we couldn't get before with other tools and platforms. It also offers metrics, such as journey analysis or zoning, which I find very useful. The staff are always friendly and support us when we need it!
What do you dislike about the product?
It does take quite a long time to understand the tool, and even now, I'm still learning new things, but I suppose that can be both a positive and negative thing!
What problems is the product solving and how is that benefiting you?
Content Square helps us solve many issues and problems our customers experience on our site, which benefits us in many ways as we can change this experience and improve it for them. We can see the customer's journey from end to end and look into what they are engaging with and aren't, which helps improve our metrics.
Great tool to improve your shopping experience
What do you like best about the product?
zoning & pages comparator are the best tools
What do you dislike about the product?
Dashboards exports are not easily usable
What problems is the product solving and how is that benefiting you?
problems related to the conversion
A powerful tool
What do you like best about the product?
Contentsquare is very powerful. You can cross any specific data, create as many segments or goals as you need, and overall you can deeply analyze the customer journey.
What do you dislike about the product?
The only thing I dislike about Contentsquare is that the onboarding is pretty long, and the platform is not very easy to familiarize yourself with as a new user.
What problems is the product solving and how is that benefiting you?
Contentsquare gathers all the data and tools you need in one place, so you don't need different platforms anymore. This is a huge time saver; you can go deeper into the analysis.
Unique customer tool to be used in total autonomy without technical effort/background
What do you like best about the product?
autonmy to analyse datas without technical help (developpers, analytics etc)
Very easy to use
Best way with Journey to analyse easily behaviour of customers on the website
Zoning : +++++
Spacework great to monitoring specific behaviours
Session replay great to understand some issues we can't understant with zoning only (and help QA to find some bugs)
Page comparators : Few KPIs to see directly differences between pages or pages version
Find & fix to discover.
An amazing tool very easy to use with a lot of great functionnalities !
Very easy to use
Best way with Journey to analyse easily behaviour of customers on the website
Zoning : +++++
Spacework great to monitoring specific behaviours
Session replay great to understand some issues we can't understant with zoning only (and help QA to find some bugs)
Page comparators : Few KPIs to see directly differences between pages or pages version
Find & fix to discover.
An amazing tool very easy to use with a lot of great functionnalities !
What do you dislike about the product?
to not compare 2 versions of an AB test on 2 differents zonings (even if it's the same page). It looks like logical on the paper but sometimes according to the context of AB test we need to compare on the same screen. In this case we need to copy/past every one one a ppt slide to analyse
What problems is the product solving and how is that benefiting you?
understand some misunderstood fields, understand the useless of some parts of the website (fields, zone etc).
It helps to agree everyone around datas (and not importants things for salarys enot not fir the user online)
Helps to find imporvements (quickwin and bigger projects also)
It helps to agree everyone around datas (and not importants things for salarys enot not fir the user online)
Helps to find imporvements (quickwin and bigger projects also)
Worth the investment
What do you like best about the product?
Contentsquare allows you to dive into the behaviour behind the metrics, to help understand the why behind what you see
What do you dislike about the product?
Defining the Segments /conditions can sometimes be laborious, and Mapping takes time, but once they are set up it's fine
What problems is the product solving and how is that benefiting you?
We can identify friction points in User journeys and pinpoint where users abandon processes to improve Conversion rates, whilst identifying opportunities for change and reducing User frustration
An amazing tool to improve your website's UX
What do you like best about the product?
Before using Contensquare it was difficult to understand how users interacted on our site and what were points to improve to make navigation easy and intuitive.
Using this tool for analyzing AB test results has allowed us to make fundamental decisions to improve the UX of the purchasing process.
Using this tool for analyzing AB test results has allowed us to make fundamental decisions to improve the UX of the purchasing process.
What do you dislike about the product?
At first, it's not that easy to understand how to set it up correctly and how to read the data, so some training is needed.
Also, it is not possible to archive old content and after a while, it gets a bit confusing within the workspace.
Also, it is not possible to archive old content and after a while, it gets a bit confusing within the workspace.
What problems is the product solving and how is that benefiting you?
During the restyle of the checkout process, it helped us understand where our users were struggling to improve it.
Good tool for analysis
What do you like best about the product?
It is quite easy to use and offers metrics and types of analysis that other similar tools do not have (such as journey or zoning). I would also like to highlight the very helpful support staff.
What do you dislike about the product?
Some limitations creating targets, segments or mappings, such as character limits or the use of regex.
What problems is the product solving and how is that benefiting you?
It is helpful to me to go deeper into product analysis and UX. The most useful for me has definitely been the Journey and Zone Analysis module.
Maximise your digital potential
What do you like best about the product?
Content Square is a great tool to optimize UX on either our website or mobile apps. Because the U.I is intuitive, it is the most analytical tool used across digital teams. New features are regularly launched. Content Square is not just a tool, it is a great service, a great team that help us.
What do you dislike about the product?
A bit pricey, but you get what you pay for
What problems is the product solving and how is that benefiting you?
Digital path and UX related problems.
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