CEQUENS SMS Campaigns
CEQUENSReviews from AWS customer
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18 reviews
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Exceptional Customer Support
What do you like best about the product?
their customer support is very active and attentive
What do you dislike about the product?
the onboarding process was quite long but was manageable
What problems is the product solving and how is that benefiting you?
communicating easily with customers and managing omni channel
Superb Experience with Cequens
What do you like best about the product?
24/7 support and additional channel support through WhatsApp.
Quick support and understands the End user concern.
Quick support and understands the End user concern.
What do you dislike about the product?
Not sharing the escalation matrix proactively in the Absence of Old manager.
What problems is the product solving and how is that benefiting you?
Whenever we receive complains from Banks regarding the OTP SMS are not received then we raise our concern with Cequens.
These are Transactional SMS (OTP) which are critical for end user.
These are Transactional SMS (OTP) which are critical for end user.
Review Of CEQUENS CPaaS
What do you like best about the product?
CEQUENS provides a user-friendly platform with straightforward SMS and WhatsApp APIs, easing business implementation. Its powerful features, including multichannel messaging and analytics, improve engagement. Responsive customer support guaranteed smooth integration and dependable service, enhancing operational efficiency.
What do you dislike about the product?
Despite easy-to-use APIs, businesses with limited technical expertise may find initial integration complex, requiring developer resources.
What problems is the product solving and how is that benefiting you?
CEQUENS provides a CPaaS platform that integrates SMS, WhatsApp Business, voice, and other channels into a single interface, like CEQUENS Chat. This ensures seamless transitions between channels and eliminates redundant messaging. Features like surveys and automated notifications foster customer engagement and loyalty.
SMS
What do you like best about the product?
Fast SMS service and customer support respond
What do you dislike about the product?
interface is too complicated to access what you want
What problems is the product solving and how is that benefiting you?
contact employee and customers
NTRA Digital Platform
What do you like best about the product?
Very friendly platform - very trained support team - stable platform
What do you dislike about the product?
When there is an error, the system do not suggest the probable solutions, we have to refer to tech support team
What problems is the product solving and how is that benefiting you?
one omnichannel solution to all our digital channels
The best Omnichannel Chat
What do you like best about the product?
They provide me with a easy to use platform to handle all incoming traffic for my clients. Boosting our cusotmer experince and sales.
Not to mention how competitive the pricing it.
Their Customer support is also proactive.
Never faced any downtime with the platform.
Not to mention how competitive the pricing it.
Their Customer support is also proactive.
Never faced any downtime with the platform.
What do you dislike about the product?
Onboarding could be done faster, other than that, the integration with our systems was pretty quick.
What problems is the product solving and how is that benefiting you?
It Combines all my customer's quires, orders, analytics and shipment tracking on one single platform. (I have an e-commerce business)
Easy to use tool
What do you like best about the product?
Cequens Campaign product is very easy to use plus the csm team is always ready to support
What do you dislike about the product?
Nothing as such very easy to use product
What problems is the product solving and how is that benefiting you?
Marketing Outreach has become easy as soon we deployed cequens in our system
A Great Success Partner!
What do you like best about the product?
Customer Care and support are one of the most efficient aspects of our relation with Cequens
What do you dislike about the product?
It's not a downside to be honest it's a mere suggestion to offer premium services for different prices for long standing partners
What problems is the product solving and how is that benefiting you?
Effective and Instant communications with our users
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