Playroll - Employer of Record
PlayrollReviews from AWS customer
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Smooth Onboarding with Exceptional Support
What do you like best about the product?
I like Playroll's ease of service and very helpful staff. It's very easy to reach out regarding questions, and I get quick responses from the team. The initial setup was very smooth, and the team reached out with steps to complete from start to finish, guiding me with the software.
What do you dislike about the product?
Most of the staff is based abroad, so response time's can be varied due to time zone constraints.
What problems is the product solving and how is that benefiting you?
Playroll helps with Global Employment and Onboarding by solving the issue of having no company entity in my country.
Effortless Outsourcing with Exceptional Support
What do you like best about the product?
I really like the customer support from Playroll. We always feel very supported and cared for, espacially Amy Smith - the lawyer. Their customer support is very efficient, and whenever we had any doubts, they answer very fast and are always available. I also appreciate that they have lawyers available to support us with any legal matters or questions. Navigating the platform is very easy, and the user experience is smooth, which makes things simple for us.
What do you dislike about the product?
Maybe a dedicated account manager, but it's more when you have a higher amount of employees. Our case, we had only one, so it was quite manageable. Maybe with a bigger team, a dedicated account manager would be good.
What problems is the product solving and how is that benefiting you?
Playroll makes it easy to manage employee contracts, payments, and legal aspects, fully outsourcing the hiring process and removing worries about bills, tickets, and cost management.
Empowering Global Teams with Outstanding Support
What do you like best about the product?
Playroll supports us in being an international, flexible and competitive employer all over the world. We just started working with playroll but can already see a big difference compared to our former service provider. We especially appreciate our very supportive Customer Success Manager, Amy.
What do you dislike about the product?
We are dealing with a lot of different Playroll employees for one onboarding. This is not only confusing for us but also for our NewJoiners. I know that there are experts for different HR topics but it would still be nice to somehow bundle them and have one dedicated contact person for our company.
What problems is the product solving and how is that benefiting you?
We want to be able to recruit the best candidates for our company no matter where they are located and if we have a legal entity in this country. Playroll helps us to solve this problem.
Exceptional EOR Experience with Seamless Global Support
What do you like best about the product?
We have been using Playroll as our Employer of Record (EOR) since starting operations in South Africa in 2022 and expanded to India in 2023. From day one, the experience has been exceptional. Playroll is incredibly easy to work with, and their processes are accurate and efficient, ensuring compliance and peace of mind in regions we were unfamiliar with.
A special mention to Neil Barratt, Head of Legal, and his team, who have provided outstanding legal assurance throughout. Their expertise and guidance have been invaluable in navigating complex regulations in foreign jurisdictions. What truly sets Playroll apart is how all departments work seamlessly together, synchronizing efforts to deliver positive, timely outcomes every single time.
A special mention to Neil Barratt, Head of Legal, and his team, who have provided outstanding legal assurance throughout. Their expertise and guidance have been invaluable in navigating complex regulations in foreign jurisdictions. What truly sets Playroll apart is how all departments work seamlessly together, synchronizing efforts to deliver positive, timely outcomes every single time.
What do you dislike about the product?
There is nothing to dislike. It does take a while to get used to having to run everything through another party in regards to team performance, PIP meetings etc but they are so supportive it soon becomes part of the solution.
What problems is the product solving and how is that benefiting you?
Playroll have helped us greatly in understanding and navigating the employment requirements and legal accountabilities of operating in new countries outside fo the UK.
Effortless Onboarding and User-Friendly Experience with Playroll
What do you like best about the product?
Playroll is easy to use, beginner friendly which made on-boarding stress free!
What do you dislike about the product?
I think the only downside is not having definition for some terms, especially on the bank details. It would've been helpful if there's a description on what it looks like or where to get the information.
But overall, Playroll is efficient.
But overall, Playroll is efficient.
What problems is the product solving and how is that benefiting you?
Playroll helps new hires to organize their pre-employment documents by utilizing user-friendly interface and forms. It also makes all necessary documents accessible.
Outstanding Customer Service and Communication
What do you like best about the product?
The customer service accommodations and communications.
What do you dislike about the product?
Nothing so far, everything seems to be smooth sailing.
What problems is the product solving and how is that benefiting you?
Playroll helps with preemployment requirements and ensures that problems are solved as fast and simply as possible.
Experience as an onboarding employee
What do you like best about the product?
The platform is easy to use, with a streamlined interface. Onboarding was straightforward and easy.
What do you dislike about the product?
I didn't have any issues with the onboarding process, and their team was helpful,available and communicative as I made progress.
What problems is the product solving and how is that benefiting you?
I'm an employee in Canada, working for a US based company.
Smooth, User-Friendly Platform With Great Support
What do you like best about the product?
What I appreciate most about Playroll is how user-friendly the UI/UX is. The platform is clean, intuitive, and easy to navigate, making every step very simple to digest. Despite the straightforward interface, the support team remains extremely hands-on and accommodating—they respond quickly, explain clearly, and make sure all my questions are addressed.
What do you dislike about the product?
I don’t have major concerns, but it would be great if some of the blank or less-detailed segments on the dashboard or profile page could include brief tutorials or examples. Having visual guides in those areas would make it even easier to understand what needs to be filled out.
What problems is the product solving and how is that benefiting you?
Playroll makes administrative updates—such as managing or changing bank details—much more convenient. It simplifies processes that would otherwise require manual coordination, saving both time and effort.
Proactive and Detailed Onboarding Experience
What do you like best about the product?
I appreciate Playroll's clear and detailed explanations. The platform proactively answers questions I may not have even thought to ask, which has been extremely helpful throughout the process. I also value its responsiveness and the smooth, easy setup experience. In addition, the ability to apply for leave and easily check my balances and salary information makes managing my work life much more convenient.
What do you dislike about the product?
I don't dislike anything about Playroll at the moment.
What problems is the product solving and how is that benefiting you?
I find Playroll provides detailed explanations during onboarding, answers unasked questions, and helps manage leave and salary information.
Exceptional Communication and Service Enhancement
What do you like best about the product?
Very communicative and always seeking ways to enhance their service.
What do you dislike about the product?
The visa process is somewhat disorganized, but they are making efforts to improve it.
What problems is the product solving and how is that benefiting you?
Hiring employees in multiple countries has helped us expand our business.
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