My main use case for BMC Helix Operations Management with AIOps is capacity management.I use BMC Helix Operations Management with AIOps for management primarily through its continuous optimization aspect, so I use it for long-term forecasting, preventative measures, and proactive problem records.I use BMC Helix Operations Management with AIOps to leverage the optimizer for predictive analytics and machine learning while working with problem management to identify root cause and resolve it.

BMC Helix Operations Management with AIOps offers the single glass pane as its best feature.The single glass pane feature in BMC Helix Operations Management with AIOps gives me an overview of where things are concerning, allowing me to drill down into finer detail about the issues and then focus my operations teams to resolve them before they impact users.Using predictive analytics and machine learning features in BMC Helix Operations Management with AIOps, particularly baseline analytics and looking at historical data and deviations from baseline, helped me identify a problem with Microsoft Defender that affected multiple customers, not just one.BMC Helix Operations Management with AIOps has positively impacted my organization by reducing our emergency changes and flipping our problem records from reactive to proactive, so we're getting to things faster before they impact users.In one specific case, we had about 80 problem records through capacity management for one customer I worked on for a number of years, where only two of them were reactive and all the rest were proactive.

BMC Helix Operations Management with AIOps could be improved with better documentation for things like Helix Dashboards.Documentation for a broader range of examples and use cases could help show what you can actually do with the power of the tool.

I have been using BMC Helix Operations Management with AIOps for about the last two to three years.

BMC Helix Operations Management with AIOps is stable.

The scalability of BMC Helix Operations Management with AIOps is very good, as the cloud-based solution gives you the flexibility to scale as your business grows.

BMC Helix Operations Management with AIOps customer support is awesome.

We previously used on-premise TrueSight Capacity Optimization before upgrading to BMC Helix Operations Management with AIOps through Helix Continuous Optimization cloud-based.

We have seen a return on investment, managing to reduce actually half an FTE.

My experience with pricing, setup cost, and licensing for BMC Helix Operations Management with AIOps is that licensing in some cases can be ambiguous, but broadly speaking, it's slightly on the expensive side, though it's very high value.

Before choosing BMC Helix Operations Management with AIOps, we evaluated other options including Pyramid Analytics, Power BI, and Splunk.

My advice for others looking into using BMC Helix Operations Management with AIOps is to look beyond the license cost and see what value it can bring to your organization across your ITIL processes, ensuring that your ITIL processes are fully interfaced and mature, which will accelerate your meantime to resolution and everything in that regard.Other than being a holistic product, BMC Helix Operations Management with AIOps is better than other vendors and other monitoring solutions that don't integrate across the stack and across the ITIL processes.I give BMC Helix Operations Management with AIOps a rating of 10.

I primarily use BMC Helix Operations Management with AIOps for monitoring all the servers and the entire structure of our customers.

The AI and machine learning capabilities within BMC Helix Operations Management with AIOps provide a significant advantage in the monitoring aspect. Proactive monitoring is a key feature where AI and machine learning, based on past behavior, predict and provide information on potential situations that could develop. It is fascinating how it studies server behavior and forecasts possible outcomes.

From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, but such a feature would significantly enhance user experience.

I have been working with BMC Helix Operations Management with AIOps for the last two years.

I rate the stability a ten on a scale of one to ten, indicating excellent stability.

The scalability is also a ten out of ten. BMC Helix Operations Management with AIOps is suitable for small, medium, and large environments.

Their technical support is fantastic. There are three levels of support - level one, level two, and level three. When provided with accurate information, they quickly supply the necessary articles to resolve problems.

There are two types of installations: SaaS and on-premises. The SaaS option is very straightforward, with BMC managing the infrastructure. For on-premises setups, investment in personnel for implementation is necessary.

The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.

BMC Helix Operations Management with AIOps deserves a ten out of ten. I wholeheartedly recommend it to other users, and we already promote it to new customers and existing clients.

The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.

The service operations monitoring features are valuable. Apart from the operations management and server monitoring, it gives advanced options to integrate with other tools. Based on the customer's requirements, we can use it to automate alerts and take action on the triggered events. All the options are combined to ensure the customer's requirement is accomplished and 100% availability is provided.

The world is moving to smart AI. The product must provide more information and dashboards.

I have been using the solution for the last one and a half to two years.

The product has been in the market for a long time. It has been in the top ten for very long. I rate the stability a ten out of ten.

The product is scalable.

The support team works 24/7 all around the world. We raise a ticket, and the available team reaches out to us. The quality of support depends on the customer’s contract. The vendor provides different levels of support. All the customer support agents are very knowledgeable and have enough information about the environment and the tool.

The initial setup is straightforward. The time taken depends on the customer and their environment. The deployment process also depends upon the customer's requirements. There are multiple tools associated with the product. Based on the customer, it differs.

The tool is cloud-based. The number of people required for the deployment and maintenance depends on the environment. It is a container-based implementation. Multiple teams are involved in it.

The tool helps us to know the unknown. It helps us with proactive monitoring so that the servers do not go down. It helps us ensure that the availability is 100%.

BMC Helix Monitor is the best option in the market for advanced monitoring. Overall, I rate the solution a ten out of ten.