What do you like best about the product?

Account Intelligence's focus on the company's business intentions, strategic priorities, digital tech stack and outsourcing insights has been beneficial.

The Draup team proactively understands our requirements, works towards them and delivers time-bound requests. We appreciate this engagement.

What do you dislike about the product?

A BPM/contact center perspective for accounts is a missing piece and would be a helpful section in the future. Since we also have business interests in the BPM/CCO space, a detailed quote covering this aspect will be beneficial.
E.g., total locations slides have IT, HR and Procurement. Having locations with contact centers helps support the BPO/BPM business insight.

For downloading existing account reports, having a PPT format along with PDF would be helpful, as we can better utilize the insights for internal use. (instead of requesting the Draup team to send us the PPT format decks everytime)

During our conversation with the Draup team, the team is already working on the above points and has assured us to roll these in the coming months.

What problems is the product solving and how is that benefiting you?

Deep dive into accounts help understand client business better. (Account Intelligence reports)
using market intelligence helps understand global markets, new technologies and scope of growth to identify high-growth verticals