Sendbird for Salesforce is a game changer
What do you like best about the product?
Sendbird for Salesforce is easy to implement and configure.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
What do you dislike about the product?
I feel documentation could improve, and understanding the licensing model might help
What problems is the product solving and how is that benefiting you?
Sendbird has helped us solve the issue of having customer communications data in different systems.
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
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