SaaS based product and available on Opex model.
What do you like best about the product?
Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services
What do you dislike about the product?
To create and customize the dashboards & frequency of use
What problems is the product solving and how is that benefiting you?
It is helping to unify the ticket management process across multiple customers