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    Photography

Consistent and very helpful Customer Service!

  • April 02, 2020
  • Review provided by G2

What do you like best about the product?
Consistent, intuitive, great customer service!
What do you dislike about the product?
Updates....I seldom have time to read the updates and learn what is new and different!
What problems is the product solving and how is that benefiting you?
Password - memory problems! Who can remember all the passwords we need today in the world we live in? Not me! I love that I have 1Password on my phone and on my computer!
Recommendations to others considering the product:
I've used 1Password for several years and love it! Have it on all my devices. I added a iMac and set it all up myself. I was frustrated that I was missing something, as not all my devices were synched with the new computer. I wrote in to customer service, and have to say you guys rock! I got an email the next day, and Dayton stayed with me thru several questions as we puzzled thru the issue. He explained things in emails that were easy to follow and I was able to resolve my issue. I'm so happy I invested, and keep investing in 1Password. The customer service is the best!


    Michael W.

perfect password security – multi-platform and family-friendly

  • April 02, 2020
  • Review provided by G2

What do you like best about the product?
best usability, non intrusive, friendly – for experts and not-so-experts alike. A viable, secure multi-platform solution!
What do you dislike about the product?
no flaws – anything a could think of would be like: sometimes it was not clear if I had the newest version of plugin on all my browsers, so I may have reinstalled/updated without need, to be on the safe side.
What problems is the product solving and how is that benefiting you?
Since I have 1Password (for many years, now) I have only very secure unique passwords, mostly generated by 1password, using very secure password-recipes. As 1password has great usability on all platforms, this is the most important security improvement any person can take easily.
Recommendations to others considering the product:
Interesting plans: The Business Plan is ideal for company-wide rollout and includes free family-accounts, all for $ 7.99 per business user.
The family plan is $4.99 for up to five persons, $1 for each additional user.


    Martijn L.

1Password is the most convenient password manager I have used. Powerful and easy to use.

  • April 01, 2020
  • Review provided by G2

What do you like best about the product?
+ 1Password's global shortcut (⌘\ on Mac)
+ Two-factor authentication (2FA) support
+ Multiple (shared) vaults to organise
+ Dedicated entries for wifi credentials and credit cards
+ Highly unobtrusive (in contrast to password managers that put icons on your login forms in webpages)
+ Subdomain matching makes sure there is as little bloat as possible when searching through many logins for a page
+ Clear indication of weak or reused passwords
What do you dislike about the product?
- Mediocre implementation on Linux
- Creditcards do not always autofill correctly
- FaceID unlock is not always available on iPad (do not know why)
What problems is the product solving and how is that benefiting you?
1Password makes my account creation and login processes easier while improving its security. The global shortcut (⌘\ on Mac) makes 1Password conveniently accessible from anywhere on my machine. I have a few organised vaults, some shared with my colleagues, which is great and makes it easy to find logins. The integrated two-factor authentication (2FA) support is awesome for an additional layer of security without compromising ease of use.
Recommendations to others considering the product:
If you can manage the fair price tag, 1Password is an ideal password manager for Windows, MacOS and mobile!


    Computer Software

One of the most important apps I own, and worth every penny

  • April 01, 2020
  • Review provided by G2

What do you like best about the product?
1Password is the reigning king of all password management programs. I've been using it for about 12 years, I think, and I've never once regretted it. It makes it brain-dead easy to be ridiculously secure. (And I've heard many security researchers use it and recommend it. These are the people that know.)

It not only helps you make excellent, nigh-uncrackable passwords for all your new accounts, but it makes sure you realize which of your existing passwords is too weak, and it'll alert you when a password of yours is the same across multiple sites, because that makes those accounts more vulnerable.

Via its Watchtower feature, it even tells you if any of your sites with logins have been compromised, prompting you to go and update your password in case your login was leaked. It does that by comparing the date of that password's last change to the date on which the account could have been compromised, so if you updated since then, you know you don't need to worry. One excellent feature that is hard to get any other way: occasionally you need to share an account with multiple people, and all share the same "second factor" automatically randomizing numeric code. Without something like 1Password in place, it would be nearly impossible to do. 1Password makes it easy.

I honestly can't imagine what more they could do to help me, truth be told. They've taken it so far already. It's clear that the people at 1Password are super smart, knowledgable experts in their field who are building a product they want to use and that they can trust. So I do too.
What do you dislike about the product?
Every once in awhile I'll experience a weird little user experience glitch. A password isn't filled in automatically when it should have been. It doesn't offer to save a password when it should have. None of these are security issues, they're just mildly annoying.I figure all software has bugs. If that's the kind 1Password has, I'll grin and bear it given all the pluses it has.
What problems is the product solving and how is that benefiting you?
Security, security, security. Organizations so often (usually?) just verbally share crappy passwords across a dozen accounts, using the same easy-to-remember password all over the place, and it's memorized by two or three dozen people. That's easy, but it's extremely, laughably insecure. Like, scary levels of insecure. 1Password allows organizations to fix that without having to take on the pain that proper security would otherwise be. It solves the paradox that if you can memorize a password, it's inherently insecure. Ideally, every account should have a 12+ character password, and a different one on each account. There's no practical way to do that without something like 1Password.


    Paul S.

Continues to be the best balance between security and ease-of-use.

  • March 18, 2020
  • Review provided by G2

What do you like best about the product?
I've been using 1Password for over 10 years and it has always been quick to adopt new features and capabilities of OSes and devices. As a Mac and iOS user primarily, their apps are top-notch. They also have always been transparent and well-informed regarding their security methodologies. Even as they continue to evolve, they've been very forthcoming with previous shortcomings. It's this honesty and quality that engenders trust from their user base.
What do you dislike about the product?
There continues to be a lot of confusion in our organization between the "classic" 1Password browser extensions and the newer "1Password X" extensions. Personally, I prefer the classic approach which requires installing the full desktop app. I find those extensions to be more reliable and easier to support as an admin. The "X" extensions work, but are different enough that I have to adjust how I support my end users who install them.
What problems is the product solving and how is that benefiting you?
While the name and core functionality is focused on passwords, 1Password works very well as a general-purpose encryption tool - especially for sharing encrypted information. Limiting that data to just passwords means you are severely undervaluing the 1Password feature set.
Recommendations to others considering the product:
If enrolling a team, consider educating them on the risks of weak security. Adopting a tool like 1Password requires a bit of emotional buy-in, since it does require a bit of effort on the part of the end user. We did a 1-hour seminar on recent security risks, both in general and specifically affecting the company, and it helped drive the point home.


    Marketing and Advertising

The secure pass and document software I didnt know I needed

  • March 12, 2020
  • Review provided by G2

What do you like best about the product?
Sharing of or personal-options for passes and documents, easy-sign in access while in browser or app, and generally secure ease
What do you dislike about the product?
long password can be cumbersome to type on iOS device when faceID fails to auth into 1Pass
What problems is the product solving and how is that benefiting you?
shared stored docs and passwords amongst family


    Mike S.

Used to be better than lastpass

  • March 09, 2020
  • Review provided by G2

What do you like best about the product?
Vault sharing combined with being able to generate OTP codes are the best feature.
What do you dislike about the product?
The android app sucks; half the time it doesn't prompt to autofill. They also introduces a lot of issues in version 7 on OSX (not sure about windows). Autofill sometimes doesn't work, the COPY button next to the OTP code seems to not work half the time and some button placements make no sense.
What problems is the product solving and how is that benefiting you?
Secure logins with a long random password per account


    Harvey J.

Getting better and better

  • March 04, 2020
  • Review provided by G2

What do you like best about the product?
Ability to add passwords directly from the browser.
Filling out credit card information.
Watchtower service.
Ease of moving items through the app to other vaults.
What do you dislike about the product?
The web interface is clunky and no option to create mfa tokens.
Have to use the apps to get the benefits.
Missing ability to share a password with someone for a short period of time.
What problems is the product solving and how is that benefiting you?
All my passwords were very similar, now they are random.
Sharing passwords with my team is easy.
Recommendations to others considering the product:
The product has advanced during the time I've been using it.
They listen to requests and implement them in a timely fashion.
The security of the product is high and the fact that the vault is stored locally helps me sleep at night.


    Mikael F.

Best in class!

  • March 02, 2020
  • Review provided by G2

What do you like best about the product?
1Password focus on Security and Privacy.
What do you dislike about the product?
Early adopters aren't looked after as much as we should be. Our pricing seems higher than people signing up today, and it's cumbersome to migrate from the original US region to one of the other regions.
What problems is the product solving and how is that benefiting you?
1Password lets us effectively share credentials in our company. It's super easy to get started regardless of platform and previous experience with "Password Managers".


    Computer Software

Best Password Solution I have Found

  • March 02, 2020
  • Review provided by G2

What do you like best about the product?
The overall full-feature set meets my family's needs well.
What do you dislike about the product?
Lately, the chrome extension is acting weird and doesn't seem as connected with the desktop app as it used to. Minor annoyance.
What problems is the product solving and how is that benefiting you?
It is like a 360 degree solution for all things important and requiring safe keeping. From passwords, credit cards, passports, identities. I have family account and both kids are using it in their own personal areas. I use it mostly for personal use but I have setup a vault for work projects and I have found that to be very useful.