Knowledge maintenance made easy
What do you like best about the product?
The most helpful part about Forethought is the Discover module helping identify the knowledge gaps in our help-center.
What do you dislike about the product?
How split up the features are, alltogether they provide a great service but it adds up.
What problems is the product solving and how is that benefiting you?
Lack of staff to help maintain the knowledge center, inefficient sharing of information between CS agents. By analyzing customer complaints and the replies provided by agents, Forethought helps analyze the data and identify problems, allowing us to react and share information more proactively.